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WO-01306753 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Armstrong Forensic Laboratory Inc — 330 Loch N Green Trl, Arlington TX, 76012

Sep 29, 2025 → Dec 8, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (15 biz days early)
Active: 47 biz days
🕐 Clock stopped: Tech Off Site (Dec 9, 2025)
▶ Clock Running
Status: Created
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
39d
▶ Clock Running
Status: Assigned
Sep 29 → Nov 25, 2025
39 business days (counted)
Running total: 39 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Nov 25 → Dec 8, 2025
7 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 8 → Dec 9, 2025
1 business day (counted)
Running total: 47 of ? biz days used
Created: Sep 29, 2025 Tech Off Site: Dec 9, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 29 → Sep 29 Created ▶ Running 0 0
Sep 29 → Sep 29 Ready for Scheduling ▶ Running 0 0
Sep 29 → Nov 25 Assigned ▶ Running 39 39
Nov 25 → Dec 8 Scheduled ▶ Running 7 46
Dec 8 → Dec 9 Tech On Site ▶ Running 1 47
Dispatch 0.0d
Coordinators 47.4d
Field Work 1.1d
Billing 9.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
47.4 days
Over SLA
Field Work
1.1 days
Billing
9.4 days
Over SLA
Created: Sep 29, 2025 Due: Dec 31, 2025 Completed: Dec 9, 2025 (22 days early)
📅
46.6 days Total Age
⏱️
39.4d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
53.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00529979
waiting on product to be built - 6007988790
Closed
28R SYS-GC-6890N Contract ends 04/30/2026 includes Repair PM G1530NR CN10745025 Agilent Cert. Pre-owned 6890N GC G1562A 23MJY FID w/EPC, for capillary only G2613A US10117019 7683 Autoinjector module
Priority
High
Origin
Web
Reason
New Case
Contact
Ben Armstrong
Owner
Leona Coonrod
Created
Sep 24, 2025
Work Orders from this Case (1)
WO-01306753 (current) Invoiced
Preventive Maintenance • Maria Davis
Created: Sep 29, 2025 • Closed: Dec 8, 2025
Completed with significant delays
Invoiced • 156 days old
🚨
Primary Delay 39.4 days stuck in "Assigned"
⏱️
Total Delay 53.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
39.4d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Tech Off Site
0.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
9.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/08 Google map was used to calculate zone. MD


Please assign to Maria Davis ARP to site is 73 miles. Zone 2

🔧 Work Performed
12/08/2025 GC temperatures were cool down. PM was completed per Agilent. At arrival the FID back signal was high and stay there. Parts were replaced, columns re-installed, inlet and detectors were turned on. Front FID signal lighted on and stabilized, Back FID tried to light on but due signal to high stay off. A repair SO 6008274082 was logging.
⚠️ Problem Description
28R SYS-GC-6890N Contract ends 04/30/2026 includes Repair PM G1530NR CN10745025 Agilent Cert. Pre-owned 6890N GC G1562A 23MJY FID w/EPC, for capillary only G2613A US10117019 7683 Autoinjector module
📄 Description
Agilent - G1530NR - Certified Pre-owned 6890N GC
📞 Call Description
DEC 2025 GC PM

Timeline

📞
Case Linked Sep 24, 10:22 AM
Case Number: 00529979
Subject: waiting on product to be built - 6007988790
Status: Closed
⏳ 4.0 business days
📋
▶
3 Work Order Created Sep 29, 4:47 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Maria Davis
🚨 39.9 business days
🗓️
▶
2 Status: Scheduled Nov 25, 8:45 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For: 2025-12-15T17:00:00.000+0000
📅
Dispatch Scheduled by Maria Davis Nov 25, 8:54 AM
Scheduled For: 2025-12-08T17:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Maria Davis Dec 8, 12:16 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 3h
🚗
Status: Tech Off Site by Maria Davis Dec 8, 7:20 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 7h 3m
⏱️
8x Labor Added Dec 8, 7:32 PM
Type: Labor, Travel, Parts
Status: Open
Qty: 2.5, 3, 83
✔️
Status: Completed by Maria Davis Dec 8, 8:47 PM
From: Tech Off Site
To: Completed
Duration in Previous: 1h 27m
🏁
Status: Closed by Maria Davis Dec 8, 8:52 PM
From: Completed
To: Closed
Duration in Previous: 5m
📄
Status: Ready to Bill by Hannah Shaw Dec 9, 3:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 43m
🚨 10.0 business days
📨
▶
3 Status: Invoice Pending Dec 22, 1:38 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-249754
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Assigned
Duration: 39.4 business days (threshold: 4.0 business hours)
Exceeded by 38.9 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 9.4 business days (threshold: 1.0 business days)
Exceeded by 8.4 business days

🔗 Related Artifacts

📞
Case 00529979
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Maria Davis
Scheduled
Dec 8, 12:00 PM
Created
Sep 29, 4:47 PM
Invoice #
SM-249754

Work Details (8)

Name Type Status Qty Amount Date
WL-03030745 Labor Open 2.5 $0.00 Dec 8, 7:32 PM
WL-03030746 Labor Open 3 $285.00 Dec 8, 7:32 PM
WL-03030747 Labor Open 2.5 $0.00 Dec 8, 7:32 PM
WL-03030748 Travel Open 83 $359.00 Dec 8, 7:32 PM
WL-03030749 Travel Open 83 $0.00 Dec 8, 7:32 PM
WL-03030750 Parts Open 2 $0.00 Dec 8, 7:32 PM
WL-03030751 Parts Open 2 $0.00 Dec 8, 7:32 PM
WL-03030752 Parts Open 2 $0.00 Dec 8, 7:32 PM

Details