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WO-01306777 ↗ ServiceMax

ArchWell Health • Inspection • PSM

📍 Archwell - North Omaha — 2816 AMES AVE, OMAHA NE, 68111

Sep 30, 2025 → Nov 5, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (24 biz days late)
Active: 25 biz days
🕐 Clock stopped: Completed (Nov 5, 2025)
▶ Clock Running
Status: Created
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Sep 30 → Oct 6, 2025
4 business days (counted)
Running total: 4 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Oct 6 → Oct 13, 2025
4 business days (counted)
Running total: 8 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Oct 13 → Nov 5, 2025
17 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 25 of ? biz days used
Created: Sep 30, 2025 Completed: Nov 5, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 30 → Sep 30 Created ▶ Running 0 0
Sep 30 → Oct 6 Ready for Scheduling ▶ Running 4 4
Oct 6 → Oct 13 Assigned ▶ Running 4 8
Oct 13 → Nov 5 Scheduled ▶ Running 17 25
Nov 5 → Nov 5 Tech On Site ▶ Running 0 25
Dispatch 0.0d
Coordinators 27.0d
Field Work 0.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
27.0 days
Over SLA
Field Work
0.5 days
Billing
0.0 days
Created: Sep 30, 2025 Due: Nov 26, 2025 Completed: Nov 5, 2025 (21 days early)
📅
26.0 days Total Age
⏱️
17.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
25.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00531385
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 73 pieces https://www.ebiotrack.com/inspection.php?iid=30374
Priority
Standard
Origin
Email
Reason
New Case
Contact
Manager Archwell North Omaha
Owner
Leona Coonrod
Created
Sep 30, 2025
Work Orders from this Case (1)
WO-01306777 (current) Invoiced
Inspection • Thomas J Langenberg Jr
Created: Sep 30, 2025 • Closed: Nov 5, 2025
Completed with significant delays
Invoiced • 155 days old
🚨
Primary Delay 17.0 days stuck in "Scheduled"
⏱️
Total Delay 25.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.0d / 1.0d SLA
Assigned
5.0d / 0.5d SLA
Scheduled
17.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
2.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/13 KKelch called site to schedule for 11/5 between 9 and 11 am. Customer confirmed. 

🔧 Work Performed
performed annual inspection on 78 pieces of equipment.
🔍 Technician Findings
annual inspection due
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 73 pieces https://www.ebiotrack.com/inspection.php?iid=30374

Timeline

📞
Case Linked Sep 30, 7:00 AM
Case Number: 00531385
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 30, 9:10 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Oct 6, 10:05 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 0h
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Oct 13, 11:36 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-05T15:00:00.000+0000
🚨 17.0 business days
🔧
Status: Tech On Site by Thomas Langenberg Nov 5, 9:33 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 22d 22h
⏱️
▶
2 6x Labor Added Nov 5, 1:45 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Thomas Langenberg
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 12m, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Nov 7, 10:38 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:34 PM
Invoice Number: SM-245992

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 17.0 business days (threshold: 2.0 business days)
Exceeded by 15.0 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📞
Case 00531385
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Thomas J Langenberg Jr
Scheduled
Nov 5, 10:00 AM
Created
Sep 30, 9:10 AM
Invoice #
SM-245992

Work Details (6)

Name Type Status Qty Amount Date
WL-02997139 Labor Open 0.61666666666667 $0.00 Nov 5, 1:45 PM
WL-02997140 Labor Open 3.45 $1,780.40 Nov 5, 1:45 PM
WL-02997141 Labor Open 0.51666666666667 $0.00 Nov 5, 1:45 PM
WL-02997142 Travel Open 7 - Nov 5, 1:45 PM
WL-02997143 Travel Open 7 - Nov 5, 1:45 PM
WL-02997144 Expenses Open 1 $0.00 Nov 5, 1:45 PM

Details