11/10 MOwens Samantha Pierre called back. She is now the POC for this location and not Tiitah Wright. She said this Wed. 11/12 around 12pm works to schedule the inspection visit.
11/10 MOwens Called to speak to Tiitah Wright. Left a vm for her to call back.
🔧Work Performed
45 pieces of equipment were asset tagged and inspected
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
41 pieces
https://www.ebiotrack.com/inspection.php?iid=30376
📋
Inbound from +12404938447
Completed Nov 10, 2025
Samantha Pierre called back. She is now the POC for this location and not Tiitah Wright. She said this Wed. 11/12 around 12pm works to schedule the inspection visit.
📋
Outbound to +12404938447
Completed Nov 10, 2025
Called to speak to Tiitah Wright. Left a vm for her to call back.
Nov 10, 2025 2:45pm
@Scott Berry Tiitah Wright is no longer the POC for this location. Samantha Pierre is now. Please update this location. Thanks
📅
WO-01306781 - Inspection - National Harbor - ADCS - 420 - National Harbor
Nov 12, 2025 12:00pm – 4:00pm
Work Order: WO-01306781
Account: Advanced Dermatology and Cosmetic Surgery (ADCS)
Customer Case Number:
Location: ADCS - 420 - National Harbor
Address: 174 Waterfront St #200, National Harbor, MD 20745
Manufacturer:
Model #:
Serial #:
Contact Name: Tiitah Wright
Contact Phone: (240) 493-8447
Con
Timeline
📞
Case Linked Sep 30, 7:00 AM
Case Number:00531387
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Sep 30, 9:21 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Sep 30, 10:41 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 20m
🚨29.0 business days
🗓️
▶
2
Status: Scheduled Nov 10, 2:45 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-11-12T17:00:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Michael HarrisNov 12, 12:10 PM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 21h
⏱️
▶
2
8x Labor Added Nov 12, 11:30 PM
8x Labor Added → Status: Completed
✔️
Status: Completed by Michael Harris
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:11h 21m, 0m
⏳2.1 business days
🔩
▶
4
Parts Added Nov 14, 3:02 PM
Parts Added → Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📄
Status: Ready to Bill by Diane Patton
From:Closed
To:Ready to Bill
Duration in Previous:1d 15h
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1m
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳3.0 business days
🧾
Invoice Created Nov 18, 3:50 PM
Invoice Number:SM-246715
Bottlenecks
Assigned
Duration: 29.0 business days (threshold: 4.0 business hours)
Exceeded by 28.5 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)