From: kbernas@ubns.com
To: ksmith@emsar.com
Cc: amatthews@ubns.com
This is fine for us. Thank you.
From: Kourtney Smith <ksmith@emsar.com>
Sent: Thursday, October 2, 2025 8:16 AM
To: Bernas, Kristin <kbernas@ubns.com>
Cc: Matthews, Andrea <amatthews@ubns.com>
Subject: RE: UB NEUROSURGERY -- EMSAR Inspection -- WO-01306782
Hi Kristin,
Not a problem. I can get you on the schedule for Monday, November 10th if that works for your site?
best regards,
Kour
From: kbernas@ubns.com
To: ksmith@emsar.com
Cc: amatthews@ubns.com
Tuesday is a very busy day here. Can we do a Friday or Monday AM?
From: Kourtney Smith <ksmith@emsar.com>
Sent: Wednesday, October 1, 2025 4:34 PM
To: Bernas, Kristin <kbernas@ubns.com>
Subject: UB NEUROSURGERY -- EMSAR Inspection -- WO-01306782
Hi Kristin,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm schedulin
To: kbernas@ubns.com
CC:
BCC:
Attachment: --none--
Subject: UB NEUROSURGERY -- EMSAR Inspection -- WO-01306782
Body:
Hi Kristin,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at UB NEUROSURGERY located at 40 George Karl Blvd?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We received a request to insp
Work Order: WO-01306782
Account: UB NEUROSURGERY
Customer Case Number:
Location: UB NEUROSURGERY
Address: 40 GEORGE KARL BLVD, WILLIAMSVILLE, NY 14221
Manufacturer:
Model #:
Serial #:
Contact Name: Kristin Bernas
Contact Phone: 716-913-4329 or 7162181000 Ext 7255
Contact Email: kbernas@ubns.com
Timeline
📞
Case Linked Sep 30, 8:39 AM
Case Number:00531412
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Sep 30, 9:27 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
👷
▶
2
Technician Assigned Oct 1, 4:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 7h
🗓️
▶
2
Status: Scheduled Oct 2, 8:16 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-11-10T14:30:00.000+0000
🚨27.0 business days
🔧
Status: Tech On Site by Erwin ForsterNov 10, 9:50 AM
From:Scheduled
To:Tech On Site
Duration in Previous:39d 2h
✔️
Status: Completed by Erwin ForsterNov 10, 12:00 PM
From:Tech On Site
To:Completed
Duration in Previous:2h 9m
⏱️
4x Labor Added Nov 10, 5:56 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:1.6666666666667, 2.3333333333333, 68
🔩
▶
2
Parts Added Nov 10, 7:02 PM
Parts Added → Status: Closed
🏁
Status: Closed by Erwin Forster
From:Completed
To:Closed
Duration in Previous:7h 3m
⏳2.6 business days
📄
Status: Ready to Bill by Diane PattonNov 13, 10:34 AM
From:Closed
To:Ready to Bill
Duration in Previous:2d 15h
📨
▶
2
Status: Invoice Pending Nov 13, 10:42 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳2.0 business days
🧾
Invoice Created Nov 16, 12:59 PM
Invoice Number:SM-246394
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business hours
Scheduled
Duration: 27.0 business days (threshold: 2.0 business days)
Exceeded by 25.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)