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← WO Overview

WO-01306790 ↗ ServiceMax

PHILIPS HEALTHCARE • Installation • PC

📍 Exeter Hospital — 5 Alumni Dr, Exeter NH, 03833

Sep 30, 2025 → Oct 2, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 4, 2025
✓ SLA Met (1 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Oct 2, 2025)
▶ Clock Running
Status: Created
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Sep 30 → Oct 2, 2025
2 business days (counted)
Running total: 2 of ? biz days used
Created: Sep 30, 2025 Completed: Oct 2, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 30 → Sep 30 Created ▶ Running 0 0
Sep 30 → Oct 2 Scheduled ▶ Running 2 2
Dispatch 0.3d
Coordinators 3.0d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.3 days
Coordinators
3.0 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Sep 30, 2025 Due: Oct 4, 2025 Completed: Oct 2, 2025 (2 days early)
📅
3.0 days Total Age
⏱️
51.8d in 07e-Partial Project Longest Stage
🔄
6 transitions Status Changes
⚠️
1.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 1, 2025
Visit 2 Oct 2, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00531347
More info - URGENT Philips WO Request
Closed
3rd Party Resource Request Form - 1 Resource(s) PSA project name: Exeter Hospital ISP _ RFP Monitor Quote-Project Resource Request number: RR-0336145 Site Name: Exeter Hospital Site Address: Alumni Dr 5, Exeter, New Hampshire 03833 Service District HPME01-1 Project Scope: Notes: Install FM50 and Avalon CL on Carts Vendor Credentialing: Not Specified Scheduled Start: 29 Sep 2025 08:00 AM Scheduled End: 02 Oct 2025 Contacts Email: Phone: Project Manager: Tony Di Matteo tony.dimatteo@philips.com (978) 399-9135 Lead TC/FSE: Woodley Carrenard woodley.carrenard@philips.com (617) 735-0196 District Manager: Chris Mackowski chris.mackowski@philips.com (860) 308-4464 Site Contact: Jeff Smith 603-567-3498 SO or SMA/SES # SO/SMA/SES Description Bundled VAS 6600705553.01 Avalon FM50 Fetal Monitor [X] Resources Requested Skillset Names(s) & Scheduled Dates (if applicable) Resource slot #1 Intermediate
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jeff Smith
Owner
Shelby Robinson
Created
Sep 29, 2025
Work Orders from this Case (1)
WO-01306790 (current) Invoiced
Installation • April Nuovo
Created: Sep 30, 2025 • Closed: Oct 2, 2025
Completed with minor delays
Invoiced • 155 days old
🚨
Primary Delay 51.8 days stuck in "07e-Partial Project"
⏱️
Total Delay 1.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
07e-Partial Project
51.8d
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
installation fetal monitors
🔍 Technician Findings
installation fetal monitors
⚠️ Problem Description
3rd Party Resource Request Form - 1 Resource(s) PSA project name: Exeter Hospital ISP _ RFP Monitor Quote-Project Resource Request number: RR-0336145 Site Name: Exeter Hospital Site Address: Alumni Dr 5, Exeter, New Hampshire 03833 Service District HPME01-1 Project Scope: Notes: Install FM50 and Avalon CL on Carts Vendor Credentialing: Not Specified Scheduled Start: 29 Sep 2025 08:00 AM Scheduled End: 02 Oct 2025 Contacts Email: Phone: Project Manager: Tony Di Matteo tony.dimatteo@philips.com (978) 399-9135 Lead TC/FSE: Woodley Carrenard woodley.carrenard@philips.com (617) 735-0196 District Manager: Chris Mackowski chris.mackowski@philips.com (860) 308-4464 Site Contact: Jeff Smith 603-567-3498 SO or SMA/SES # SO/SMA/SES Description Bundled VAS 6600705553.01 Avalon FM50 Fetal Monitor [X] Resources Requested Skillset Names(s) & Scheduled Dates (if applicable) Resource slot #1 Intermediate
📄 Description
Philips Installation (EBS Group)
📞 Call Description
Cabling & Installation Request

Timeline

📞
Case Linked Sep 29, 6:12 PM
Case Number: 00531347
Subject: More info - URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 30, 10:05 AM
Work Order: WO-01306790
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Sep 30, 12:15 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-09-30T05:00:00.000+0000, 2025-09-30T00:00:00.000+0000, 2025-09-30T13:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 2h 10m
⏳ 3.0 business days
⏱️
▶
2 10x Labor Added Oct 2, 4:43 PM
10x Labor Added → Dispatch Scheduled
📅
Dispatch Scheduled by April Nuovo
Scheduled For: 2025-10-01T13:00:00.000+0000
✔️
▶
2 Status: Completed Oct 2, 4:49 PM
Status: Completed → Status: Closed
🏁
Status: Closed by April Nuovo
From: Completed
To: Closed
Duration in Previous: 1m
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 3, 1:19 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 20h 27m
🚨 52.0 business days
📄
▶
3 Status: Ready to Bill Dec 19, 1:10 PM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Timothy Amburgey
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
🧾
Invoice Created
Invoice Number: SM-249629

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 7.7 business hours
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

📞
Case 00531347
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Oct 1, 9:00 AM
Created
Sep 30, 10:05 AM
Invoice #
SM-249629

Work Details (10)

Name Type Status Qty Amount Date
WL-02957935 Labor Open 0.25 $95.00 Oct 2, 4:43 PM
WL-02957936 Labor Open 5 $525.00 Oct 2, 4:43 PM
WL-02957937 Labor Open 0.25 $95.00 Oct 2, 4:43 PM
WL-02957938 Labor Open 0.25 $95.00 Oct 2, 4:43 PM
WL-02957939 Labor Open 4 $420.00 Oct 2, 4:43 PM
WL-02957940 Labor Open 2.5 $285.00 Oct 2, 4:43 PM
WL-02957941 Expenses Open 1 $162.45 Oct 2, 4:43 PM
WL-02957942 Expenses Open 1 $0.00 Oct 2, 4:43 PM
WL-02957943 Expenses Open 1 $0.00 Oct 2, 4:43 PM
WL-02957944 Travel Open 113 $0.00 Oct 2, 4:43 PM

Details