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← WO Overview

WO-01306795 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Concord Hospital - Laconia — 80 Highland St, Laconia NH, 03246

Sep 30, 2025 → Jan 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (236 biz days early)
Active: 24 biz days
Paused: 50 biz days
🕐 Clock stopped: Completed (Jan 21, 2026)
▶ Clock Running
Status: Created
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸50d
⏸ Clock Paused
Status: Ready for Release
Sep 30 → Dec 15, 2025
50 business days (not counted)
21d
▶ Clock Running
Status: Ready for Scheduling
Dec 15 → Jan 15, 2026
21 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 15 → Jan 21, 2026
3 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 24 of ? biz days used
Created: Sep 30, 2025 Completed: Jan 21, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 30 → Sep 30 Created ▶ Running 0 0
Sep 30 → Dec 15 Ready for Release ⏸ Paused 50 —
Dec 15 → Jan 15 Ready for Scheduling ▶ Running 21 21
Jan 15 → Jan 15 Assigned ▶ Running 0 21
Jan 15 → Jan 21 Scheduled ▶ Running 3 24
Jan 21 → Jan 21 Tech On Site ▶ Running 0 24
Dispatch 0.5d
Holding 50.7d (excluded)
Coordinators 23.8d
Field Work 1.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.5 days
Holding (excluded from total)
50.7 days
Coordinators
23.8 days
Over SLA
Field Work
1.0 days
Billing
1.3 days
Over SLA
Created: Sep 30, 2025 Due: Dec 31, 2026 Completed: Jan 21, 2026 (344 days early)
📅
75.0 days Total Age
⏱️
50.7d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
22.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by April Nuovo — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 20, 2026
Visit 2 Jan 21, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00531457
Fw: URGENT Philips WO Request
Closed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
Priority
Standard
Origin
Email
Reason
New Case
Contact
Darlene Drew
Owner
Shelby Robinson
Created
Sep 30, 2025
Work Orders from this Case (1)
WO-01306795 (current) Invoiced
FCO • April Nuovo
Created: Sep 30, 2025 • Closed: Jan 21, 2026
Completed with significant delays
Invoiced • 155 days old
🚨
Primary Delay 50.7 days stuck in "Ready for Release"
⏱️
Total Delay 22.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.5d / 0.5d SLA
Ready for Release
50.7d
Ready for Scheduling
21.3d / 1.0d SLA
Scheduled
2.5d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/21/2026 SRobinson- Created follow up WO for the remaining. (WO-01338936)

01/15/2026 Mklose emailed Karl, to adv would be in area on Jan 20th, asked to confirm device. per email on 12/31/2025 Karl confirm 1/20 and devices. dispatch to april

12/15/2025 MHamersley - per email reply 11/07/2025 from Darlene, she confirmed SNs at her location; recd email 11/26/2025 from Karl Hauschild, Mgr, Biomedical Eng; requesting response to email so they can schedule; could not find any further correspondence; sent f/u email & looped in planner for scheduling response: Karl Hauschild, khauschi@crhc.org & Darlene at BioMed, biomed@crhc.org


11/11/2025 YEspino sent an email to Darlene to try and verify the serial number in question.


10/21/2025 YEspino Called 603-527-7073 to speak to Ayden Nevers to verify the devices in question. Not a good contact this number is out of service.

🔧 Work Performed
FCO86201958
🔍 Technician Findings
FCO86201958
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📞
Case Linked Sep 30, 9:52 AM
Case Number: 00531457
Subject: Fw: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 30, 10:30 AM
Work Order: WO-01306795
Type: FCO
Priority: PC
✅
Status: Ready for Release by Brandi Rodriguez Sep 30, 2:08 PM
From: Entered
To: Ready for Release
Duration in Previous: 3h 37m
🚨 51.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Dec 15, 4:34 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 76d 3h
🚨 21.9 business days
👷
▶
3 Status: Assigned Jan 15, 3:22 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: April Nuovo
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-01-20T18:00:00.000+0000
⏳ 3.0 business days
⏱️
2x Labor Added Jan 20, 5:31 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 60
🔧
▶
2 Status: Tech On Site Jan 20, 7:17 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Jan 21, 11:03 AM
Labor Added → Status: Completed
✔️
Status: Completed by April Nuovo
From: Tech On Site
To: Completed
Duration in Previous: 15h 46m
🏁
Status: Closed by April Nuovo Jan 21, 11:20 AM
From: Completed
To: Closed
Duration in Previous: 16m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Jan 22, 1:17 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 1h
📄
Status: Ready to Bill by Timothy Amburgey Jan 22, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 14m
💰
Status: Invoiced by Josh Longway Jan 23, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Ready for Scheduling
Duration: 21.3 business days (threshold: 1.0 business days)
Exceeded by 20.3 business days
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 3.9 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.7 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

📞
Case 00531457
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Jan 20, 1:00 PM
Created
Sep 30, 10:30 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03072340 Labor Open 1.5 $465.00 Jan 20, 5:31 PM
WL-03072341 Travel Open 60 $0.00 Jan 20, 5:31 PM
WL-03072500 Labor Open 1 $142.50 Jan 20, 7:18 PM
WL-03073128 Labor Open 0.25 $0.00 Jan 21, 11:03 AM
WL-03075056 Labor Open 0.016666666666667 $114.00 Jan 22, 1:17 PM

Details