Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306800 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Our Lady of Lourdes Medical Center — 1600 Haddon Ave, Camden NJ, 08103

Sep 30, 2025 → Oct 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (300 biz days early)
Active: 2 biz days
Paused: 8 biz days
🕐 Clock stopped: Completed (Oct 15, 2025)
▶ Clock Running
Status: Created
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸8d
⏸ Clock Paused
Status: Ready for Release
Sep 30 → Oct 13, 2025
8 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Tech On Site
Oct 13 → Oct 15, 2025
2 business days (counted)
Running total: 2 of ? biz days used
Created: Sep 30, 2025 Completed: Oct 15, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 30 → Sep 30 Created ▶ Running 0 0
Sep 30 → Oct 13 Ready for Release ⏸ Paused 8 —
Oct 13 → Oct 13 Scheduled ▶ Running 0 0
Oct 13 → Oct 15 Tech On Site ▶ Running 2 2
Dispatch 0.2d
Holding 8.9d (excluded)
Field Work 1.8d
✓ SLA Met
Dispatch
0.2 days
Holding (excluded from total)
8.9 days
Field Work
1.8 days
Over SLA
Created: Sep 30, 2025 Due: Dec 31, 2026 Completed: Oct 15, 2025 (442 days early)
📅
10.8 days Total Age
⏱️
8.9d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
0.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00531458
Fw: URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
Standard
Origin
Email
Reason
New Case
Contact
Maureen Toomey
Owner
Shelby Robinson
Created
Sep 30, 2025
Work Orders from this Case (1)
WO-01306800 (current) Invoiced
FCO • Nkosi Wilson
Created: Sep 30, 2025 • Closed: Oct 15, 2025
Completed with minor delays
Invoiced • 155 days old
🚨
Primary Delay 8.9 days stuck in "Ready for Release"
⏱️
Total Delay 0.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Release
8.9d
Scheduled
0.0d / 2.0d SLA
Tech On Site
1.8d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/15/2025 SRobinson- Created follow up WO for the remaining. (WO-01309437 & WO-01309439)

10/13/2025 EMartin dispatching to FSE onsite per request

🔧 Work Performed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
🔍 Technician Findings
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Sep 30, 9:53 AM
Case Number: 00531458
Subject: Fw: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 30, 10:48 AM
Work Order: WO-01306800
Type: FCO
Priority: PC
✅
Status: Ready for Release by Rebecca Arnold Sep 30, 12:45 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 56m
⚠️ 9.0 business days
👷
▶
3 Technician Assigned Oct 13, 9:47 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 12d 21h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-13T16:00:00.000+0000, 2025-10-13T12:00:00.000+0000
🔧
Status: Tech On Site by Nkosi Wilson Oct 13, 10:14 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 26m
⏳ 1.3 business days
⏱️
▶
2 3x Labor Added Oct 15, 2:26 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 16h, 0m
📄
Status: Ready to Bill by Timothy Amburgey Oct 15, 10:37 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 8h 8m, 0m
⏳ 3.0 business days
🧾
Invoice Created Oct 18, 8:31 AM
Invoice Number: SM-243578

Bottlenecks

Tech On Site
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours

🔗 Related Artifacts

📞
Case 00531458
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Oct 13, 8:00 AM
Created
Sep 30, 10:48 AM
Invoice #
SM-243578

Work Details (3)

Name Type Status Qty Amount Date
WL-02971079 Labor Open 2 $0.00 Oct 15, 2:26 AM
WL-02971080 Labor Open 3 $0.00 Oct 15, 2:26 AM
WL-02971081 Labor Open 2 $0.00 Oct 15, 2:26 AM

Details