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WO-01306806 ↗ ServiceMax

MED-CARE AMBULANCE (OH) • Part Order • PSM

📍 Medcare Ambulance-W. Dublin Granville Rd — 2827 W. Dublin Granville Rd, Columbus OH, 43235

Sep 30, 2025 → Jan 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (62 biz days late)
Active: 63 biz days
Paused: 8 biz days
🕐 Clock stopped: Invoiced (Jan 15, 2026)
▶ Clock Running
Status: Created
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸8d
⏸ Clock Paused
Status: Awaiting Parts
Sep 30 → Oct 13, 2025
8 business days (not counted)
▶ Clock Running
Status: Closed
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
63d
▶ Clock Running
Status: Ready for Scheduling
Oct 13 → Jan 15, 2026
63 business days (counted)
Running total: 63 of ? biz days used
Created: Sep 30, 2025 Invoiced: Jan 15, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 30 → Sep 30 Created ▶ Running 0 0
Sep 30 → Sep 30 Assigned ▶ Running 0 0
Sep 30 → Sep 30 L2 Screening ▶ Running 0 0
Sep 30 → Oct 13 Awaiting Parts ⏸ Paused 8 —
Oct 13 → Oct 13 Closed ▶ Running 0 0
Oct 13 → Jan 15 Ready for Scheduling ▶ Running 63 63
Dispatch 0.0d
Material Management 9.0d
Coordinators 63.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
9.0 days
Over SLA
Coordinators
63.0 days
Over SLA
Billing
0.0 days
Created: Sep 30, 2025 Due: Oct 30, 2025 Completed: Jan 15, 2026 (76 days late)
📅
72.0 days Total Age
⏱️
63.0d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
68.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00531440
Fw: Powerflexx Battery Chargers
Closed
Q-00030372 Chargers needed for the following Powerflexx model bari cots:     14N-301902     L-799310 QTY 2 PN 0822426
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mike Charek
Owner
Kimberly Hardison
Created
Sep 30, 2025
Work Orders from this Case (1)
WO-01306806 (current) Invoiced
Part Order • Customer Part Sale
Created: Sep 30, 2025 • Closed: Jan 15, 2026
Completed with significant delays
Invoiced • 155 days old
🚨
Primary Delay 63.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 68.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
9.0d / 3.0d SLA
Ready for Scheduling
63.0d / 1.0d SLA
Closed
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Tracking# 1Z01E3E70391179943 Customer Requested Parts Order
⚠️ Problem Description
Q-00030372 Chargers needed for the following Powerflexx model bari cots:     14N-301902     L-799310 QTY 2 PN 0822426

Timeline

📞
Case Linked Sep 30, 9:29 AM
Case Number: 00531440
Subject: Fw: Powerflexx Battery Chargers
Status: Closed
📋
▶
2 Work Order Created Sep 30, 10:58 AM
Work Order Created → Status: Assigned
👷
Status: Assigned by Kimberly Hardison
From: Entered, Assigned
To: Assigned, L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Sep 30, 11:08 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 9m
⚠️ 9.0 business days
🔩
▶
2 2x Parts Added Oct 13, 2:19 PM
2x Parts Added → Status: Closed
🏁
Status: Closed by John Rolston
From: Awaiting Parts, Closed
To: Closed, Ready for Scheduling
Duration in Previous: 13d 3h, 0m
🚨 63.0 business days
🏁
Status: Closed by Rhonnie Reeves Jan 15, 1:43 PM
From: Ready for Scheduling
To: Closed
Duration in Previous: 94d 0h
📄
▶
3 Status: Ready to Bill Jan 15, 3:20 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-251279
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Awaiting Parts
Duration: 9.0 business days (threshold: 3.0 business days)
Exceeded by 6.0 business days
Ready for Scheduling
Duration: 63.0 business days (threshold: 1.0 business days)
Exceeded by 62.0 business days

🔗 Related Artifacts

📞
Case 00531440
Closed
📦
Parts Order 00082662
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Part Order
Branch
ERLA - PROD
Technician
Customer Part Sale
Scheduled
N/A
Created
Sep 30, 10:58 AM
Invoice #
SM-251279

Work Details (2)

Name Type Status Qty Amount Date
WL-02968698 Parts Open 2 $594.00 Oct 13, 2:19 PM
WL-02968699 Expenses Open 1 $13.95 Oct 13, 2:19 PM

Details