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← WO Overview

WO-01306824 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Salt Lake City — 1580 South 500 West, Suite 600, Salt Lake City UT, 84115

Sep 30, 2025 → Oct 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (61 biz days early)
Active: 0 biz days
🕐 Clock stopped: Tech Off Site (Sep 30, 2025)
0d
▶ Clock Running
Status: Created
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 30, 2025 Tech Off Site: Sep 30, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 30 → Sep 30 Created ▶ Running 0 0
Sep 30 → Sep 30 Scheduled ▶ Running 0 0
Sep 30 → Sep 30 Tech On Site ▶ Running 0 0
Dispatch 0.2d
Coordinators 0.0d
Field Work 3.8d
Billing 1.4d
✓ SLA Met
Dispatch
0.2 days
Coordinators
0.0 days
Field Work
3.8 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 30, 2025 Due: Dec 31, 2025 Completed: Oct 4, 2025 (88 days early)
📅
4.0 days Total Age
⏱️
5.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
7.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Konstantin Barskiy — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 30, 2025
Visit 2 Oct 4, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00531553
URGENT Philips WO Request
Closed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lee Dean
Owner
Shelby Robinson
Created
Sep 30, 2025
Work Orders from this Case (1)
WO-01306824 (current) Invoiced
FCO • Konstantin Barskiy
Created: Sep 30, 2025 • Closed: Oct 4, 2025
Completed with minor delays
Invoiced • 155 days old
🚨
Primary Delay 5.0 days stuck in "Closed"
⏱️
Total Delay 7.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Completed
3.8d / 1.0d SLA
Closed
5.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/30/2025 ALuman - dispatch to Konstantin Barskiy for SN 100165448 located at US Med Salt Lake City
🔧 Work Performed
IMPLEMENTED FCO86600069 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
🔍 Technician Findings
IMPLEMENTED FCO86600069 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📞
Case Linked Sep 30, 11:23 AM
Case Number: 00531553
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 30, 11:50 AM
Work Order: WO-01306824
Type: FCO
Priority: PC
👷
▶
4 Technician Assigned Sep 30, 1:46 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Status: Tech On Site
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-09-30T04:00:00.000+0000, 2025-09-30T00:00:00.000+0000, 2025-10-01T00:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Entered
To: Scheduled
Duration in Previous: 1h 56m
🔧
Status: Tech On Site by Konstantin Barsky
From: Scheduled, Tech On Site, Tech Off Site
To: Tech On Site, Tech Off Site, Completed
Duration in Previous: 1m, 0m
⏱️
3x Labor Added Sep 30, 1:52 PM
Type: Labor
Status: Open
Qty: 0.5, 1
⏳ 4.0 business days
⏱️
3x Labor Added Oct 4, 2:31 PM
Type: Labor, Travel
Status: Open
Qty: 0.25, 15
🏁
Status: Closed by Konstantin Barsky Oct 4, 2:40 PM
From: Completed
To: Closed
Duration in Previous: 4d 0h
⚠️ 5.0 business days
⏱️
Labor Added Oct 13, 12:36 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 13, 12:47 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 8d 22h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:09 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 4h
💰
Status: Invoiced by Josh Longway Oct 17, 4:02 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 52m
⚠️ 6.0 business days
🧾
Invoice Created Oct 24, 5:55 PM
Invoice Number: SM-243939

Bottlenecks

Completed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00531553
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Konstantin Barskiy
Scheduled
Sep 30, 8:00 PM
Created
Sep 30, 11:50 AM
Invoice #
SM-243939

Work Details (7)

Name Type Status Qty Amount Date
WL-02954510 Labor Open 0.5 $0.00 Sep 30, 1:52 PM
WL-02954511 Labor Open 1 $95.00 Sep 30, 1:52 PM
WL-02954512 Labor Open 0.5 $200.00 Sep 30, 1:52 PM
WL-02960154 Labor Open 0.25 $0.00 Oct 4, 2:31 PM
WL-02960155 Travel Open 15 $0.00 Oct 4, 2:32 PM
WL-02960156 Travel Open 15 $0.00 Oct 4, 2:32 PM
WL-02968567 Labor Open 0.016666666666667 $38.00 Oct 13, 12:36 PM

Details