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WO-01306831 ↗ ServiceMax

Lovet Pet Health Care (Formerly Arizona Pet) • Preventive Maintenance • PSM

📍 Lovet Pet Health Care - Happy Valley Animal Hospital - 8012 — 6615 W. Happy Valley Rd., Suite B106, Glendale AZ, 85310

Sep 30, 2025 → Jan 7, 2026

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (5 biz days late)
Active: 6 biz days
Paused: 59 biz days
🕐 Clock stopped: Completed (Jan 7, 2026)
▶ Clock Running
Status: Created
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸59d
⏸ Clock Paused
Status: Awaiting Parts
Sep 30 → Dec 29, 2025
59 business days (not counted)
▶ Clock Running
Status: Reschedule
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Dec 29 → Jan 7, 2026
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Sep 30, 2025 Completed: Jan 7, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 30 → Sep 30 Created ▶ Running 0 0
Sep 30 → Sep 30 L2 Screening ▶ Running 0 0
Sep 30 → Dec 29 Awaiting Parts ⏸ Paused 59 —
Dec 29 → Dec 29 Reschedule ▶ Running 0 0
Dec 29 → Dec 29 Assigned ▶ Running 0 0
Dec 29 → Jan 7 Scheduled ▶ Running 6 6
Jan 7 → Jan 7 Tech On Site ▶ Running 0 6
Dispatch 0.1d
Material Management 59.9d
Coordinators 7.3d
Field Work 0.9d
Billing 0.0d
✗ SLA Missed
Dispatch
0.1 days
Material Management
59.9 days
Over SLA
Coordinators
7.3 days
Over SLA
Field Work
0.9 days
Billing
0.0 days
Created: Sep 30, 2025 Due: Jan 2, 2026 Completed: Jan 8, 2026 (5 days late)
📅
66.1 days Total Age
⏱️
59.9d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
62.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00531513
Lovet Pet Health Care - Happy Valley Animal Hospital - 8012 - WO Request
Closed
Vaporizer PM - Vaporizer https://www.ebiotrack.com/inspection.php?iid=30377
Priority
Standard
Origin
Email
Reason
New Case
Contact
Stacie Myslinski
Owner
Shelby Robinson
Created
Sep 30, 2025
Work Orders from this Case (1)
WO-01306831 (current) Invoiced
Preventive Maintenance • Andrew Przybyla
Created: Sep 30, 2025 • Closed: Jan 7, 2026
Completed with significant delays
Invoiced • 155 days old
🚨
Primary Delay 59.9 days stuck in "Awaiting Parts"
⏱️
Total Delay 62.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
59.9d / 3.0d SLA
Reschedule
0.0d / 2.0d SLA
Assigned
0.8d / 0.5d SLA
Scheduled
6.5d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/29 KKelch called Alexia back to schedule for 1/5 between 11 and 1 pm. She asked for 1/7 between 2 and 3 pm. CUstomer confirmed. Call logged on WO-01306831

12/29 KKelch called Stacie to schedule for 1/5 between 11 and 1 pm. Left info. 

12/24/25 SReich - Per the attached email: We have received our new vaporizers for our 4 anesthetic machines. Can we please set up a date for installation? 

🔧 Work Performed
Tech exchanged the 4 vaporizers that were sent to the customer. Tech all photos and attached to WO along with photos of the return label. Tech showed the site manager that the new vaporizers were installed. Site manager filled with fluid. Tech took all 4 vaporizers to UPS store to send back. Tech also included a photo of the shipping receipt.
🔍 Technician Findings
Tech arrived on site to exchange the vaporizers.
⚠️ Problem Description
Vaporizer PM - Vaporizer https://www.ebiotrack.com/inspection.php?iid=30377

Timeline

📞
Case Linked Sep 30, 10:45 AM
Case Number: 00531513
Subject: Lovet Pet Health Care - Happy Valley Animal Hospital - 8012 - WO Request
Status: Closed
📋
▶
2 Work Order Created Sep 30, 12:11 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From: Entered
To: L2 Screening
Duration in Previous: 2m
📦
▶
2 Parts Requested Sep 30, 12:37 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 24m
🚨 60.0 business days
🔩
▶
4 2x Parts Added Dec 29, 8:56 AM
2x Parts Added → Status: Reschedule → Status: Assigned → Technician Assigned
🔄
Status: Reschedule by Dylan Nakoff
From: Awaiting Parts
To: Reschedule
Duration in Previous: 89d 21h
👷
Status: Assigned by Kaitlyn Kelch
From: Reschedule
To: Assigned
Duration in Previous: 3m
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h6e00000IICttAAH, Andrew Przybyla
🗓️
▶
2 Status: Scheduled Dec 29, 3:14 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-07T21:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Dec 30, 10:50 AM
Scheduled For: 2026-01-07T20:00:00.000+0000
⚠️ 6.0 business days
🚗
Travel Added Jan 7, 12:11 PM
Type: Travel
Status: Open
Qty: 83
🔧
Status: Tech On Site by Andrew Przybyla Jan 7, 1:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 21h
⏱️
2x Labor Added Jan 7, 1:22 PM
Type: Labor
Status: Open
Qty: 4, 2
✔️
Status: Completed by Andrew Przybyla Jan 7, 6:00 PM
From: Tech On Site
To: Completed
Duration in Previous: 4h 59m
🏁
Status: Closed by Andrew Przybyla Jan 7, 8:00 PM
From: Completed
To: Closed
Duration in Previous: 1h 59m
⏳ 2.5 business days
📄
▶
2 Status: Ready to Bill Jan 9, 6:24 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 1.7 business days
🧾
Invoice Created Jan 12, 11:46 AM
Invoice Number: SM-250950

Bottlenecks

Awaiting Parts
Duration: 59.9 business days (threshold: 3.0 business days)
Exceeded by 56.9 business days
Assigned
Duration: 6.2 business hours (threshold: 4.0 business hours)
Exceeded by 2.2 business hours
Scheduled
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00531513
Closed
📦
Parts Order 00082674
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Andrew Przybyla
Scheduled
Jan 7, 3:00 PM
Created
Sep 30, 12:11 PM
Invoice #
SM-250950

Work Details (5)

Name Type Status Qty Amount Date
WL-03048675 Parts Open 4 $1,800.00 Dec 29, 8:56 AM
WL-03048676 Expenses Open 1 $0.00 Dec 29, 8:56 AM
WL-03056154 Travel Open 83 - Jan 7, 12:11 PM
WL-03056293 Labor Open 4 $0.00 Jan 7, 1:22 PM
WL-03056294 Labor Open 2 $158.00 Jan 7, 1:22 PM

Details