Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306835 ↗ ServiceMax

Lovet Pet Health Care (Formerly Arizona Pet) • Preventive Maintenance • PSM

📍 Lovet Pet Health Care - Arrow Animal Hospital - 8002 — 5130 W. Thunderbird Rd, Glendale AZ, 85306

Sep 30, 2025 → Jan 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (6 biz days late)
Active: 6 biz days
Paused: 61 biz days
🕐 Clock stopped: Completed (Jan 10, 2026)
▶ Clock Running
Status: Created
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸61d
⏸ Clock Paused
Status: Awaiting Parts
Sep 30 → Dec 31, 2025
61 business days (not counted)
▶ Clock Running
Status: Reschedule
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Dec 31 → Jan 9, 2026
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 9 → Jan 10, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Sep 30, 2025 Completed: Jan 10, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 30 → Sep 30 Created ▶ Running 0 0
Sep 30 → Sep 30 L2 Screening ▶ Running 0 0
Sep 30 → Dec 31 Awaiting Parts ⏸ Paused 61 —
Dec 31 → Dec 31 Reschedule ▶ Running 0 0
Dec 31 → Dec 31 Assigned ▶ Running 0 0
Dec 31 → Jan 9 Scheduled ▶ Running 6 6
Jan 9 → Jan 10 Tech On Site ▶ Running 0 6
Dispatch 0.0d
Material Management 61.9d
Coordinators 6.8d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
61.9 days
Over SLA
Coordinators
6.8 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Sep 30, 2025 Due: Jan 7, 2026 Completed: Jan 10, 2026 (2 days late)
📅
67.9 days Total Age
⏱️
61.9d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
64.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00531518
Lovet Pet Health Care - Arrow Animal Hospital - 8002 - WO Request
Closed
Vaporizer PM - Vaporizer Equipment: 9 https://www.ebiotrack.com/inspection.php?iid=30378
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tammy Sheedy
Owner
Shelby Robinson
Created
Sep 30, 2025
Work Orders from this Case (1)
WO-01306835 (current) Invoiced
Preventive Maintenance • Andrew Przybyla
Created: Sep 30, 2025 • Closed: Jan 9, 2026
Completed with significant delays
Invoiced • 155 days old
🚨
Primary Delay 61.9 days stuck in "Awaiting Parts"
⏱️
Total Delay 64.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
61.9d / 3.0d SLA
Reschedule
0.1d / 2.0d SLA
Scheduled
6.7d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/24 KKelch called Tammy to confirm that they have received the vaporizers and to schedule for 1/7 between 8 and 10 am. Left info. 

212/24/2025 SRobinson- Per Tammy parts have arrived. (00554091)

🔧 Work Performed
Tech exchanged the 9 vaporizers that were sent to the customer. Tech all photos and attached to WO along with photos of the return label. Tech showed the site manager that the new vaporizers were installed. Site manager filled with fluid. Tech took all 9 vaporizers to UPS store to send back. Tech also included a photo of the shipping receipt.
🔍 Technician Findings
Tech arrived on site to exchange the vaporizers.
⚠️ Problem Description
Vaporizer PM - Vaporizer Equipment: 9 https://www.ebiotrack.com/inspection.php?iid=30378

Timeline

📞
Case Linked Sep 30, 10:49 AM
Case Number: 00531518
Subject: Lovet Pet Health Care - Arrow Animal Hospital - 8002 - WO Request
Status: Closed
📋
▶
2 Work Order Created Sep 30, 12:34 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From: Entered
To: L2 Screening
Duration in Previous: 3m
📦
▶
2 Parts Requested Sep 30, 12:41 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 4m
🚨 62.0 business days
🔩
▶
2 2x Parts Added Dec 31, 12:23 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 92d 0h
👷
▶
3 Technician Assigned Dec 31, 1:05 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Reschedule, Assigned
To: Assigned, Scheduled
Duration in Previous: 41m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-08T18:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Dec 31, 1:27 PM
Scheduled For: 2026-01-09T15:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 6, 10:07 AM
Scheduled For: 2026-01-09T17:00:00.000+0000, 2026-01-09T17:30:00.000+0000
⏳ 4.0 business days
🚗
Travel Added Jan 9, 10:54 AM
Type: Travel
Status: Open
Qty: 74
🔧
Status: Tech On Site by Andrew Przybyla Jan 9, 11:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 21h
⏱️
3x Labor Added Jan 9, 2:27 PM
Type: Labor, Expenses
Status: Open
Qty: 9, 1.5
✔️
Status: Completed by Andrew Przybyla Jan 9, 11:37 PM
From: Tech On Site
To: Completed
Duration in Previous: 12h 37m
🏁
Status: Closed by Andrew Przybyla Jan 9, 11:47 PM
From: Completed
To: Closed
Duration in Previous: 10m
⏳ 2.0 business days
📄
▶
3 Status: Ready to Bill Jan 13, 2:28 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-251092

Bottlenecks

Awaiting Parts
Duration: 61.9 business days (threshold: 3.0 business days)
Exceeded by 58.9 business days
Scheduled
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00531518
Closed
📦
Parts Order 00082675
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Andrew Przybyla
Scheduled
Jan 9, 12:30 PM
Created
Sep 30, 12:34 PM
Invoice #
SM-251092

Work Details (6)

Name Type Status Qty Amount Date
WL-03051536 Parts Open 9 $4,050.00 Dec 31, 12:23 PM
WL-03051537 Expenses Open 1 $0.00 Dec 31, 12:23 PM
WL-03059327 Travel Open 74 - Jan 9, 10:54 AM
WL-03059741 Labor Open 9 $0.00 Jan 9, 2:27 PM
WL-03059742 Labor Open 1.5 $118.50 Jan 9, 2:27 PM
WL-03059743 Expenses Open 1 $0.00 Jan 9, 2:27 PM

Details