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WO-01306852 ↗ ServiceMax

Lovet Pet Health Care (Formerly Arizona Pet) • Preventive Maintenance • PSM

📍 Lovet Pet Health Care - Beardsley Animal Hospital - 8008 — 20210 N. 59th Ave., Suite C101, Glendale AZ, 85308

Sep 30, 2025 → Jan 8, 2026

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (5 biz days late)
Active: 6 biz days
Paused: 60 biz days
🕐 Clock stopped: Completed (Jan 8, 2026)
▶ Clock Running
Status: Created
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸60d
⏸ Clock Paused
Status: Awaiting Parts
Sep 30 → Dec 30, 2025
60 business days (not counted)
▶ Clock Running
Status: Reschedule
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 30 → Dec 31, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 31 → Jan 8, 2026
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Sep 30, 2025 Completed: Jan 8, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Sep 30 → Sep 30 Created ▶ Running 0 0
Sep 30 → Sep 30 L2 Screening ▶ Running 0 0
Sep 30 → Dec 30 Awaiting Parts ⏸ Paused 60 —
Dec 30 → Dec 30 Reschedule ▶ Running 0 0
Dec 30 → Dec 31 Ready for Scheduling ▶ Running 1 1
Dec 31 → Dec 31 Assigned ▶ Running 0 1
Dec 31 → Jan 8 Scheduled ▶ Running 5 6
Jan 8 → Jan 8 Tech On Site ▶ Running 0 6
Dispatch 0.3d
Material Management 60.5d
Coordinators 7.3d
Field Work 0.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.3 days
Material Management
60.5 days
Over SLA
Coordinators
7.3 days
Over SLA
Field Work
0.4 days
Billing
0.0 days
Created: Sep 30, 2025 Due: Jan 9, 2026 Completed: Jan 8, 2026 (1 days early)
📅
66.8 days Total Age
⏱️
60.5d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
63.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00531522
Lovet Pet Health Care - Beardsley Animal Hospital - 8008 - WO Request
Closed
Vaporizer PM - Vaporizer Equipment: 2 https://www.ebiotrack.com/inspection.php?iid=30382
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mckenzie Byrne
Owner
Shelby Robinson
Created
Sep 30, 2025
Work Orders from this Case (1)
WO-01306852 (current) Invoiced
Preventive Maintenance • Andrew Przybyla
Created: Sep 30, 2025 • Closed: Jan 8, 2026
Completed with significant delays
Invoiced • 155 days old
🚨
Primary Delay 60.5 days stuck in "Awaiting Parts"
⏱️
Total Delay 63.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.3d / 1.0d SLA
Awaiting Parts
60.5d / 3.0d SLA
Ready for Scheduling
1.2d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/31 KKelch called Mckenzie to schedule for 1/8 between 8 and 10 am. Customer confirmed. 

12/24/2025jsells

Hello,

We received the vaporizer’s in the mail- We do need someone to come to install them!

Respectfully,

McKenzie Byrne

🔧 Work Performed
Tech exchanged both vaporizers that were sent to the customer. Tech all photos and attached to WO along with photos of the return label. Tech showed the site manager that the new vaporizers were installed. Site manager filled with fluid. Tech took both vaporizers to UPS store to send back. Tech also included a photo of the shipping receipt.
🔍 Technician Findings
Tech arrived on site to exchange the vaporizers.
⚠️ Problem Description
Vaporizer PM - Vaporizer Equipment: 2 https://www.ebiotrack.com/inspection.php?iid=30382

Timeline

📞
Case Linked Sep 30, 10:53 AM
Case Number: 00531522
Subject: Lovet Pet Health Care - Beardsley Animal Hospital - 8008 - WO Request
Status: Closed
📋
▶
2 Work Order Created Sep 30, 1:27 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Sep 30, 4:14 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 2h 46m
🚨 61.0 business days
🔩
▶
2 2x Parts Added Dec 30, 5:39 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Stephanie Ramen
From: Awaiting Parts, Reschedule
To: Reschedule, Ready for Scheduling
Duration in Previous: 91d 2h, 0m
👷
▶
2 Status: Assigned Dec 31, 9:01 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Andrew Przybyla
📅
▶
2 Dispatch Scheduled Dec 31, 10:12 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1h 11m
⚠️ 6.0 business days
🔧
Status: Tech On Site by Andrew Przybyla Jan 8, 10:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 23h
⏱️
5x Labor Added Jan 8, 11:44 AM
Type: Labor, Travel
Status: Open
Qty: 2, 0.5, 80, 19
✔️
Status: Completed by Andrew Przybyla Jan 8, 1:03 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 3m
🏁
Status: Closed by Andrew Przybyla Jan 8, 1:30 PM
From: Completed
To: Closed
Duration in Previous: 26m
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill Jan 12, 12:03 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-250978

Bottlenecks

Awaiting Parts
Duration: 60.5 business days (threshold: 3.0 business days)
Exceeded by 57.5 business days
Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📞
Case 00531522
Closed
📦
Parts Order 00082712
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Andrew Przybyla
Scheduled
Jan 8, 10:00 AM
Created
Sep 30, 1:27 PM
Invoice #
SM-250978

Work Details (7)

Name Type Status Qty Amount Date
WL-03050249 Parts Open 2 $900.00 Dec 30, 5:39 PM
WL-03050250 Expenses Open 1 $0.00 Dec 30, 5:39 PM
WL-03057477 Labor Open 2 $158.00 Jan 8, 11:44 AM
WL-03057478 Labor Open 2 $0.00 Jan 8, 11:44 AM
WL-03057479 Labor Open 0.5 $0.00 Jan 8, 11:44 AM
WL-03057480 Travel Open 80 - Jan 8, 11:44 AM
WL-03057481 Travel Open 19 - Jan 8, 11:44 AM

Details