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WO-01306895 ↗ ServiceMax

Lovet Pet Health Care (Formerly Arizona Pet) • Preventive Maintenance • PSM

📍 Lovet Pet Health Care - Westbrook Animal Hospital - 8007 — 9163 W. Union Hills Dr., Suite 108, Peoria AZ, 85310

Sep 30, 2025 → Oct 28, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (4 biz days late)
Active: 5 biz days
Paused: 14 biz days
🕐 Clock stopped: Completed (Oct 28, 2025)
▶ Clock Running
Status: Created
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸14d
⏸ Clock Paused
Status: Awaiting Parts
Sep 30 → Oct 21, 2025
14 business days (not counted)
▶ Clock Running
Status: Reschedule
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Oct 21 → Oct 28, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 5 of ? biz days used
Created: Sep 30, 2025 Completed: Oct 28, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 30 → Sep 30 Created ▶ Running 0 0
Sep 30 → Sep 30 L2 Screening ▶ Running 0 0
Sep 30 → Oct 21 Awaiting Parts ⏸ Paused 14 —
Oct 21 → Oct 21 Reschedule ▶ Running 0 0
Oct 21 → Oct 21 Assigned ▶ Running 0 0
Oct 21 → Oct 28 Scheduled ▶ Running 5 5
Oct 28 → Oct 28 Tech On Site ▶ Running 0 5
Dispatch 0.2d
Material Management 14.5d
Coordinators 5.5d
Field Work 0.4d
✗ SLA Missed
Dispatch
0.2 days
Material Management
14.5 days
Over SLA
Coordinators
5.5 days
Over SLA
Field Work
0.4 days
Created: Sep 30, 2025 Due: Oct 28, 2025 Completed: Oct 28, 2025 (on time)
📅
19.7 days Total Age
⏱️
14.5d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
15.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00531542
Lovet Pet Health Care - Westbrook Animal Hospital - 8007 - WO Request
Closed
Inspection: Vaporizer PM - Vaporizer Please create a work order and place with L2 to order vaporizer parts. Account: Lovet Pet Health Care (Formerly Arizona Pet) Location: Lovet Pet Health Care - Westbrook Animal Hospital - 8007 SMC: Lovet Pet Health Care -Covetrus<https://csa.lightning.force.com/lightning/r/SVMXC__Service_Contract__c/a0fVU000009liV3YAI/view> POC: Ruthie Michel Problem Description: Vaporizer Exchange for 3 vaporizers Order Type: PM Due Date: 09/30 Please attach all three PDFs to case and the WO. https://www.ebiotrack.com/inspection.php?iid=30385
Priority
Critical
Origin
Email
Reason
New Case
Contact
Ruthie Michel
Owner
Kimberly Hardison
Created
Sep 30, 2025
Work Orders from this Case (1)
WO-01306895 (current) Invoiced
Preventive Maintenance • Andrew Przybyla
Created: Sep 30, 2025 • Closed: Oct 28, 2025
Completed with significant delays
Invoiced • 155 days old
🚨
Primary Delay 14.5 days stuck in "Awaiting Parts"
⏱️
Total Delay 15.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.2d / 1.0d SLA
Awaiting Parts
14.5d / 3.0d SLA
Reschedule
0.0d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
5.4d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Tech exchanged the 3 vaporizers that were sent to the customer. Tech all photos and attached to WO along with photos of the return label. Tech showed the site manager that the new vaporizers were installed. Site manager filled with fluid. Tech took all 3 vaporizers to UPS store to send back. Tech also included a photo of the shipping receipt.
🔍 Technician Findings
Tech arrived on site to exchange the vaporizers.
⚠️ Problem Description
Inspection: Vaporizer PM - Vaporizer Qty 3 Please create a work order and place with L2 to order vaporizer parts. Account: Lovet Pet Health Care (Formerly Arizona Pet) Location: Lovet Pet Health Care - Westbrook Animal Hospital - 8007 SMC: Lovet Pet Health Care -Covetrus POC: Ruthie Michel Problem Description: Vaporizer Exchange for 3 vaporizers Order Type: PM Due Date: 09/30 Please attach all three PDFs to case and the WO. https://www.ebiotrack.com/inspection.php?iid=30385

Timeline

📞
Case Linked Sep 30, 11:08 AM
Case Number: 00531542
Subject: Lovet Pet Health Care - Westbrook Animal Hospital - 8007 - WO Request
Status: Closed
📋
▶
2 Work Order Created Sep 30, 2:27 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Sep 30, 4:10 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 1h 42m
🚨 15.0 business days
🔩
▶
2 2x Parts Added Oct 21, 3:40 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 20d 23h
👷
▶
2 Technician Assigned Oct 21, 4:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Reschedule
To: Assigned
Duration in Previous: 22m
🗓️
▶
2 Status: Scheduled Oct 21, 4:24 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-10-28T20:00:00.000+0000
⚠️ 5.9 business days
🚗
Travel Added Oct 28, 3:03 PM
Type: Travel
Status: Open
Qty: 13
⏱️
▶
2 2x Labor Added Oct 28, 3:30 PM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Andrew Przybyla
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 23h
✔️
Status: Completed by Andrew Przybyla Oct 28, 6:30 PM
From: Tech On Site
To: Completed
Duration in Previous: 2h 59m
🏁
Status: Closed by Andrew Przybyla Oct 28, 7:00 PM
From: Completed
To: Closed
Duration in Previous: 30m
📄
Status: Ready to Bill by Diane Patton Oct 29, 12:49 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 17h 48m, 0m
⏳ 3.0 business days
🧾
Invoice Created Oct 31, 7:16 PM
Invoice Number: SM-245053

Bottlenecks

Awaiting Parts
Duration: 14.5 business days (threshold: 3.0 business days)
Exceeded by 11.5 business days
Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours

🔗 Related Artifacts

📞
Case 00531542
Closed
📦
Parts Order 00082710
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Andrew Przybyla
Scheduled
Oct 28, 4:00 PM
Created
Sep 30, 2:27 PM
Invoice #
SM-245053

Work Details (5)

Name Type Status Qty Amount Date
WL-02978645 Parts Open 3 $0.00 Oct 21, 3:40 PM
WL-02978646 Expenses Open 1 $0.00 Oct 21, 3:40 PM
WL-02986680 Travel Open 13 - Oct 28, 3:03 PM
WL-02986715 Labor Open 3 $447.00 Oct 28, 3:30 PM
WL-02986716 Labor Open 0.5 $79.00 Oct 28, 3:30 PM

Details