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WO-01306904 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 Colorado Valley Vet Services — 1391 Business Hwy 71, COLUMBUS TX, 78934

Sep 30, 2025 → Oct 6, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Oct 6, 2025
✗ SLA Missed
Active: 4 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Oct 7, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Sep 30 → Oct 1, 2025
1 business day (not counted)
2d
▶ Clock Running
Status: Ready for Scheduling
Oct 1 → Oct 3, 2025
2 business days (counted)
Running total: 2 of 4 biz days used
▶ Clock Running
Status: Assigned
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 2 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Oct 3 → Oct 7, 2025
2 business days (counted)
Running total: 4 of 4 biz days used
Created: Sep 30, 2025 Completed: Oct 7, 2025
Business Days Used 4 / 4
0 4d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 30 → Sep 30 Created ▶ Running 0 0 / 4
Sep 30 → Sep 30 Ready for Scheduling ▶ Running 0 0 / 4
Sep 30 → Sep 30 Assigned ▶ Running 0 0 / 4
Sep 30 → Oct 1 Awaiting Parts - Customer ⏸ Paused 1 —
Oct 1 → Oct 3 Ready for Scheduling ▶ Running 2 2 / 4
Oct 3 → Oct 3 Assigned ▶ Running 0 2 / 4
Oct 3 → Oct 7 Scheduled ▶ Running 2 4 / 4
Dispatch 0.0d
Material Management 1.3d
Coordinators 4.8d
Field Work 0.0d
Billing 2.7d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.3 days
Coordinators
4.8 days
Over SLA
Field Work
0.0 days
Billing
2.7 days
Created: Sep 30, 2025 Due: Oct 8, 2025 Completed: Oct 7, 2025 (1 days early)
📅
4.8 days Total Age
⏱️
2.7d in WO Correction Needed Longest Stage
🔄
11 transitions Status Changes
⚠️
2.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00531576
Midmark Service Request Dispatch Authorization - WO-00110217
Closed
Zone 1 PM NWD Run with SR1466820 - Special Billing ADDITIONAL NOTES This dispatch needs to be completed on the same day as SR1466820. PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 729611 002-10721-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dawn Marroquin
Owner
Sherry Reich
Created
Sep 30, 2025
Work Orders from this Case (1)
WO-01306904 (current) Invoiced
Preventive Maintenance • Chane Lacy
Created: Sep 30, 2025 • Closed: Oct 6, 2025
Completed with minor delays
Invoiced • 155 days old
🚨
Primary Delay 2.7 days stuck in "WO Correction Needed"
⏱️
Total Delay 2.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.7d / 1.0d SLA
Awaiting Parts - Customer
1.3d
Assigned
0.0d / 0.5d SLA
Scheduled
2.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
WO Correction Needed
2.7d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/13/25 CDempsey- Contacting Chane about correction needed.

10/13 KKelch Jodie called me to transfer Dawn to schedule for 10/15 between 1 and 3 pm. Customer confirmed. 

10/10/25 CDempsey- notified Chane of correction again.

10/9/25 CDempsey- notified Chane of correction.

10/08 NSuarez SRA PG3 is missing customer signature.

10/03/2025 LHill-called 979) 732-9981. spoke with Alexis and advised her tech will be onsite on Monday for this repair and will do this one after he does WO-01306903. She advised she will let the office manager know.


10/3/2025 LHill-tracked parts-

Your shipment

1ZE444250373221873

1 of 2 Piece Shipment

Estimated delivery

Today, October 03 between 1:45 P.M. - 4:45 P.M.



10/1 KHardison: No ETA. Updated due date.

Ship To Name: Colorado Valley Vet Services Ship To Address: 1391 Business Hwy 71 Ship To City/State: COLUMBUS, TX 78934 Waybill (Tracking #): 1ZE444250373221873 Carrier: UPS-Parcel-Ground LINE NO: 1.1 QTY: 1 ITEM: 002-10721-00 SERIAL #: DESCRIPTION: EXTENDED PERIODIC MAINTENANCE KIT, VET PRO 1000

9/30/25 SReich - Spoke to Hailey, gave her the WO # and told her someone would be reaching out to schedule around the arrival of parts.  

🔧 Work Performed
PM Service completed. Scaler is not working as intended. New scaler ordered by the customer
🔍 Technician Findings
PM Service is due
⚠️ Problem Description
Zone 1 PM NWD Run with SR1466820 - Special Billing ADDITIONAL NOTES This dispatch needs to be completed on the same day as SR1466820. PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 729611 002-10721-00 1.00000
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Sep 30, 11:53 AM
Case Number: 00531576
Subject: Midmark Service Request Dispatch Authorization - WO-00110217
Status: Closed
📋
▶
2 Work Order Created Sep 30, 2:39 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned Sep 30, 5:25 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 2h 43m, 0m
📅
Status: Ready for Scheduling by Kimberly Hardison Oct 1, 5:05 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 23h 39m
⏳ 2.9 business days
👷
▶
2 Technician Assigned Oct 3, 11:51 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 18h
📅
▶
2 Dispatch Scheduled Oct 3, 11:57 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Laura Hill
From: Assigned
To: Scheduled
Duration in Previous: 6m
⏳ 2.0 business days
✔️
▶
3 Status: Completed Oct 6, 8:53 PM
Status: Completed → 3x Labor Added → Status: Closed
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 2, 1, 83
🏁
Status: Closed by Chane Lacy
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.4 business days
✏️
Status: WO Correction Needed by Nancy Suarez Oct 8, 2:42 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 17h
⏳ 3.0 business days
🏁
Status: Closed by Chane Lacy Oct 13, 6:32 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 5d 3h
📄
▶
2 Status: Ready to Bill Oct 14, 11:20 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⚠️ 5.0 business days
🧾
Invoice Created Oct 20, 5:40 PM
Invoice Number: SM-243513

Bottlenecks

Ready for Scheduling
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Scheduled
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 0.9 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00531576
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Chane Lacy
Scheduled
Oct 6, 12:30 PM
Created
Sep 30, 2:39 PM
Invoice #
SM-243513

Work Details (3)

Name Type Status Qty Amount Date
WL-02961489 Labor Open 2 $0.00 Oct 6, 8:55 PM
WL-02961490 Labor Open 1 $240.00 Oct 6, 8:55 PM
WL-02961491 Travel Open 83 $110.00 Oct 6, 8:55 PM

Details