Work Order 360 View

10/01/2025 LHill-spoke w/Chris Womack (tech) and explained he could get this one anytime after noon on the 7th.

10/01/2025 LH called Connie back because I realized tech could not be there that early. She said actually coming after lunch time works better. Confirmed 10/7 around noon for arrival time.

10/01/2025 LHill-rec'd call from Connie Crawford. She confirmed tech could come on 10/7 with arrival time between 9-11.

Name of person you are speaking with: Connie Crawford 

1. Onsite Access Requirements 

Are there any requirements for the technician to access the site? (credentialing, safety training, escorts, badges, PPE, etc.) 

Customer Response: No 

Are there any additional requirements to access the equipment itself (locked room, gate, etc.)? 

Customer Response: No 

2. Parts Delivery (if applicable)  

Have the shipped parts been received? ​☐​ Yes /​☒​ No  

(provide the list of Parts sent if known) 

Did they confirm each part number has arrived? ​☐​ Yes /​☐​ No 

(If No to the above): Did they confirm total number of parts? ​☐​ Yes /​☐​ No 

(If No to the above): Did they refuse to confirm parts? ​☐​ Yes /​☐​ No 

Where will the technician be able to locate the parts onsite?   

Customer Response: On Connie’s Desk 

If parts have not arrived yet but have an ETA: ETA on parts is 10/03 

Can the site place the parts near the equipment? ​☒​ Yes /​☐​ No 

(If No to the above): Is there a designated area for parts?  

Customer Response: On Connie’s Desk 

3. Schedule Confirmation 

Confirm scheduled service date: 10/7 

Confirm arrival window (2–4 hrs): 9am-11am 

  (Note: Window should cover 1-2 hrs before and 1-2 hrs after expected arrival.) 

(Note: enter the time you believe the tech will arrive as the calendar "start time") 

4. Onsite Point of Contact (POC) 

Will you be the onsite POC on the scheduled date? ​☒​ Yes / ​☐​ No 

Best phone number for technician to use: 903-720-7755 

(If the above answer is NO): Onsite POC Name & Number:  

10/01/2025 LHill-returned call for Connie trying to schedule. I had to leave a VM.

10/01/2025 LHill -LM at 903-757-8878 x7335 for Connie Crawford. Was going to offer her 10/7 with tech arrival time of 9-11. Any time after noon works for her.

10/01/2025 LHill-tracked tracking number-Your shipment

1ZE444250374986493

Estimated delivery

Friday, October 03 between 9:45 A.M. - 12:45 P.M.

09/30/2025 SRobinson- Due date updated to match tracking. No ETA. 1ZE444250374986493

09/30/2025 SRobinson- Called Connie Crawford, 1(903) 757-8878 x7335. It went to VM, LM with WO# and advised a coordinator will be reaching out to schedule.