Midmark Service Request Dispatch Authorization - WO-00110232
Closed
Zone 1
NWD Scaler Question
Contact Shevia Jyroe or Katelynn Whitaker 972-5637676 If part(s) are identified after speaking with Midmark Tech Service, the
Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately.
If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or
dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at
844-856-1232, option 4. Thank you!
10/6 KKelch called Katelynn to schedule for 10/7 between 9 and 11 am. Customer confirmed.
10/1/25 CDempsey- Tracking not active yet.
10/1 KHardison: No ETA. Updated due date.
Ship To Name: Terrell Veterinary Center
Ship To Address: 15500 State Highway 205
Ship To City/State: TERRELL, TX 75160
Waybill (Tracking #): 1ZE444250374890229
Carrier: UPS-Parcel-Ground
LINE NO: 1.1 QTY: 2 ITEM: 117698 SERIAL #: DESCRIPTION: CHECK VALVE K
9/30/2025jsells
spoke with Katelynn and I gave her the WO# and told her a coordinator would call them to schedule the visit
🔧Work Performed
I then removed the bottles and removed the left and right check valves. I then installed two new check valves. I then removed the small o-ring on the scaler and installed a new O-ring.
🔍Technician Findings
On the VetPro 1000, I arrived and found that the water was not coming from the right bottle. I then found that the scaler would cut out after being used.
⚠️Problem Description
Zone 1
NWD Scaler Question
Contact Shevia Jyroe or Katelynn Whitaker 972-5637676 If part(s) are identified after speaking with Midmark Tech Service, the
Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately.
If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or
dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at
844-856-1232, option 4. Thank you!
Ship Exchanged Open 729649 117698 2.00000
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📋
Outbound to +19725637676
Completed Oct 6, 2025
10/6 KKelch called Katelynn to schedule for 10/7 between 9 and 11 am. Customer confirmed.
📋
Outbound to +19725637676
Completed Sep 30, 2025
spoke with Katelynn and I gave her the WO# and told her a coordinator would call them to schedule the visit
Work Order: WO-01306918
Account: MIDMARK
Customer Case Number: SR 1466156 WO-00110232
Location: Terrell Veterinary Center
Address: 15500 State Highway 205, Terrell, TX 75160
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V1832517
Contact Name: Katelynn Whitaker
Contact Phone:
PDF
SRA_WO-00110232_ver1
Sep 30, 2025
PDF
SRA_WO_00110232_ver1-Copy
Oct 7, 2025
Timeline
📞
Case Linked Sep 30, 1:16 PM
Case Number:00531631
Subject:Midmark Service Request Dispatch Authorization - WO-00110232
Status:Closed
📋
▶
2
Work Order Created Sep 30, 3:07 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Technician Assigned Sep 30, 5:43 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:2h 33m, 0m
📅
Status: Ready for Scheduling by Kimberly HardisonOct 1, 11:09 AM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:17h 26m
👷
▶
2
Status: Assigned Oct 2, 9:25 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician:Christopher Womack
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Oct 6, 10:58 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-10-07T14:00:00.000+0000
🔧
Status: Tech On Site by Christopher WomackOct 7, 9:32 AM
From:Scheduled
To:Tech On Site
Duration in Previous:22h 34m
⏱️
▶
2
5x Labor Added Oct 7, 6:05 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Christopher Womack
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:8h 34m, 0m
⏳2.7 business days
📄
▶
2
Status: Ready to Bill Oct 9, 4:54 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳1.9 business days
🧾
Invoice Created Oct 10, 7:52 PM
Invoice Number:SM-243308
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)