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WO-01306931 ↗ ServiceMax

NORTHEAST LOUISIANA AMBULANCE SERVICES • Repair • P7

📍 Northeast Louisiana Ambulance Services- Taylor Street — 233 Taylor Ave, Winnsboro LA, 71295

Sep 30, 2025 → Oct 13, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Oct 9, 2025
✗ SLA Missed (2 biz days late)
Active: 9 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Oct 14, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Sep 30 → Oct 2, 2025
2 business days (counted)
Running total: 2 of 7 biz days used
2d
▶ Clock Running
Status: Assigned
Oct 2 → Oct 6, 2025
2 business days (counted)
Running total: 4 of 7 biz days used
4d
▶ Clock Running
Status: Scheduled
Oct 6 → Oct 13, 2025
4 business days (counted)
Running total: 8 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Oct 13 → Oct 14, 2025
1 business day (counted)
Running total: 9 of 7 biz days used
Created: Sep 30, 2025 Completed: Oct 14, 2025
Business Days Used 9 / 7
0 7d budget +2d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 30 → Sep 30 Created ▶ Running 0 0 / 7
Sep 30 → Oct 2 Ready for Scheduling ▶ Running 2 2 / 7
Oct 2 → Oct 6 Assigned ▶ Running 2 4 / 7
Oct 6 → Oct 13 Scheduled ▶ Running 4 8 / 7
Oct 13 → Oct 14 Tech On Site ▶ Running 1 9 / 7
Dispatch 0.0d
Coordinators 10.3d
Field Work 0.3d
Billing 4.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
10.3 days
Over SLA
Field Work
0.3 days
Billing
4.8 days
Over SLA
Created: Sep 30, 2025 Due: Oct 9, 2025 Completed: Oct 14, 2025 (4 days late)
📅
8.9 days Total Age
⏱️
4.8d in Ready to Bill Longest Stage
🔄
9 transitions Status Changes
⚠️
12.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00531370
EMS L2 Review
Closed
Q-00030379 Request from Christopher Womack 1: Stryker 6500 (no serial number provided) is struggling to rise. Parts needed 16ea 6500-101-327 2 :Ferno Power X1( no serial number provided) has broken safety bail springs. Parts needed 1ea 8125327 and 2ea 2690954 Tech has parts in stock.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Danny Posey
Owner
Shelby Robinson
Created
Sep 29, 2025
Work Orders from this Case (2)
WO-01306930 Invoiced
Repair • Christopher Womack
Created: Sep 30, 2025 • Closed: Oct 13, 2025
WO-01306931 (current) Invoiced
Repair • Christopher Womack
Created: Sep 30, 2025 • Closed: Oct 13, 2025
Completed with significant delays
Invoiced • 155 days old
🚨
Primary Delay 4.8 days stuck in "Ready to Bill"
⏱️
Total Delay 12.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.6d / 1.0d SLA
Assigned
3.0d / 0.5d SLA
Scheduled
4.8d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
3.0d / 1.0d SLA
L2 Review
3.0d
Ready to Bill
4.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/20 KWeiss, Reviewed pictures and closing w/o for billing review.

10/16/25 DPatton - PLacing in L2 Review for photo/parts review (Power X1 repair)

10/6 KKelch-FSE scheduled directly with the site

🔧 Work Performed
On the X1, I removed the broken safety bail spring and installed a new spring. I then removed the rusty spring and installed a new spring. I put the safety bail assembly back together. I then removed the lower slide bars and removed the worn and dirty bearings. I then installed two new lower bearing and put the slide bars back into place. I then removed the upper slide bars and removed the rusty bearings. I instilled two new linear bearings. I reassembled the cot. I function tested the cot and all passed. I returned the cot to service.
🔍 Technician Findings
On the X1, I arrived and found that the patient left safety bail spring was broken and the right safety bail spring was rusty. I then found that the cot was skipping and the bearing were needing to be replaced.
⚠️ Problem Description
Q-00030379 Request from Christopher Womack 2 :Ferno Power X1( no serial number provided) has broken safety bail springs. Parts needed 1ea 8125327 and 2ea 2690954 Tech has parts in stock. https://www.ebiotrack.com/workorder.php?wo=68623
📄 Description
Ferno Power X1 Power Cot

Timeline

📞
Case Linked Sep 29, 10:46 PM
Case Number: 00531370
Subject: EMS L2 Review
Status: Closed
📋
▶
2 Work Order Created Sep 30, 3:34 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Status: Assigned Oct 2, 11:43 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician: Christopher Womack
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Oct 6, 1:51 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-10-13T17:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 8, 3:10 PM
Scheduled For: 2025-10-13T14:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Christopher Womack Oct 13, 1:17 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 23h
🔩
▶
2 6x Parts Added Oct 13, 10:26 PM
6x Parts Added → Status: Completed
✔️
Status: Completed by Christopher Womack
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 12m, 0m
⏳ 3.0 business days
👀
Status: L2 Review by Diane Patton Oct 16, 9:43 AM
From: Closed
To: L2 Review
Duration in Previous: 2d 11h
⏳ 3.0 business days
🏁
▶
2 Status: Closed Oct 20, 1:32 PM
Status: Closed → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From: Closed
To: Ready to Bill
Duration in Previous: 1m
⚠️ 5.0 business days
📨
Status: Invoice Pending by Diane Patton Oct 24, 5:47 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 4d 4h, 0m
⏳ 1.8 business days
🧾
Invoice Created Oct 27, 4:39 PM
Invoice Number: SM-244756

Bottlenecks

Ready for Scheduling
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 4.8 business days (threshold: 1.0 business days)
Exceeded by 3.8 business days

🔗 Related Artifacts

📞
Case 00531370
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Christopher Womack
Scheduled
Oct 13, 10:00 AM
Created
Sep 30, 3:34 PM
Invoice #
SM-244756

Work Details (6)

Name Type Status Qty Amount Date
WL-02969349 Parts Open 2 $16.00 Oct 13, 10:26 PM
WL-02969350 Parts Open 2 $176.00 Oct 13, 10:26 PM
WL-02969351 Parts Open 2 $106.00 Oct 13, 10:26 PM
WL-02969352 Labor Open 5 $0.00 Oct 13, 10:26 PM
WL-02969353 Labor Open 2 $0.00 Oct 13, 10:26 PM
WL-02969354 Travel Open 297 $0.00 Oct 13, 10:26 PM

Details