Detailed work order timeline, KPIs, and analysis
RALSTON VETERINARY CLINIC • Virtual Tech - Field Repair • P3
📍 RALSTON VETERINARY CLINIC — 6880 South 78th Street, Omaha NE, 68127
Sep 30, 2025 → Dec 19, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Sep 30 → Sep 30 | Created | ▶ Running | 0 | 0 / 3 |
| Sep 30 → Oct 1 | Ready for Scheduling | ▶ Running | 1 | 1 / 3 |
| Oct 1 → Oct 1 | Assigned | ▶ Running | 0 | 1 / 3 |
| Oct 1 → Oct 1 | Scheduled | ▶ Running | 0 | 1 / 3 |
| Oct 1 → Oct 1 | Tech On Site | ▶ Running | 0 | 1 / 3 |
| Oct 1 → Oct 1 | Incomplete | ▶ Running | 0 | 1 / 3 |
| Oct 1 → Oct 1 | Completed | ▶ Running | 0 | 1 / 3 |
| Oct 1 → Oct 1 | Awaiting Parts - Customer | ⏸ Paused | 0 | — |
| Oct 1 → Oct 2 | Closed | ▶ Running | 1 | 2 / 3 |
| Oct 2 → Oct 30 | Reschedule | ▶ Running | 19 | 21 / 3 |
| Oct 30 → Oct 30 | Entered | ▶ Running | 0 | 21 / 3 |
| Oct 30 → Nov 12 | Assigned | ▶ Running | 8 | 29 / 3 |
| Nov 12 → Nov 21 | Scheduled | ▶ Running | 7 | 36 / 3 |
| Nov 21 → Nov 21 | Reschedule | ▶ Running | 0 | 36 / 3 |
| Nov 21 → Dec 4 | Scheduled | ▶ Running | 7 | 43 / 3 |
| Dec 4 → Dec 4 | Tech On Site | ▶ Running | 0 | 43 / 3 |
| Dec 4 → Dec 5 | Tech Off Site | ▶ Running | 1 | 44 / 3 |
| Dec 5 → Dec 5 | Reschedule | ▶ Running | 0 | 44 / 3 |
| Dec 5 → Dec 19 | Scheduled | ▶ Running | 10 | 54 / 3 |
| Dec 19 → Dec 19 | Tech On Site | ▶ Running | 0 | 54 / 3 |
Travel on WO 1306601
12/5 KKelch- FSE ran out of time to complete, rescheduled directly with the customer
11/21 KKelch Brandon called me back to reschedule for 12/4 between 3 and 4 pm. Customer confirmed. Call logged on WO-01306601
11/21 KKelch called Brandon to reschedule for 12/4 between 3:30 and 4:30 pm. Left info. Call logged on WO-01306601
11/12 KKelch called Brandon to see if he wants to schedule the 3 WOs that are ready to be scheduled or hold off until all 6 are ready. He asked for the 3 that are ready to be scheduled to be scheduled, I offered 11/21 between 9 and 11 am and he confirmed. Call logged on WO-01306932
11/10 KKelch waiting on parts to ship on WO-01297329, WO-01305587 and WO-01306604 prior to scheduling
10/30/2025 CRamen per DCarvalho
Chuck Ramen WO-01306932 & WO-01306601 That are assigned to Ronnie need to go back to Thomas. There are other WO's there that are awaiting parts that ronnie is not qualified on. We can't send both to same site. Makes no sense. Need to have thomas return when all parts and WO's are ready please. Reassigning to Thomas, Chattering Kaitlin
10/27/25 RCook- Updated due date based on parts.
WO-01306604- PO-00082576- No update on parts
WO-01306601- PO-00083143- No update on parts
WO-01305587- PO-00082144- No update on parts
WO-01297329- PO-00518359- No update on parts
10/3/2025 CRamen spoke with Brandon and we are still awaiting parts for WO01297329, 01306604/5587 and 6601. (Ronnie 12hrRT TR needed).
10/2/2025 Sramen - per follow up notes, waiting on parts and needs a return visit. Pushed due date out a little but will need to follow up on parts.
10/1/25 RCook- Per DButler: Yes IM3 should be a dental delivery device
10/1/25 RCook- Per LYoder Ronnie Salone can take this WO today and he can work on this equipment.
10/1/25 RCook- Sent message in West district chat stating: Lawrence YoderDavid Carvalho Craig Dempsey WO-01306932- VT-field repair WO in Omaha, NE (same site Ronnie is at today) we received another repair for an iM3 scaler. Is this something Ronnie can work on? It's not a Midmark product.
10/1/25 RCook- Sent teams message to DButler asking if a Midmark tech can take this WO since Ronnie Salone will be onsite today.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02956051 | Labor | Open | 0.75 | $89.25 | Oct 1, 12:11 PM |
| WL-03043870 | Labor | Open | 0.25 | $29.75 | Dec 19, 5:17 PM |