Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 WARNER CENTER PET CLINIC — 20930 Victory Blvd, Woodland Hills CA, 91367
Sep 30, 2025 → Oct 7, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Sep 30 → Sep 30 | Created | ▶ Running | 0 | 0 / 4 |
| Sep 30 → Sep 30 | Ready for Scheduling | ▶ Running | 0 | 0 / 4 |
| Sep 30 → Sep 30 | Assigned | ▶ Running | 0 | 0 / 4 |
| Sep 30 → Oct 1 | Awaiting Parts - Customer | ⏸ Paused | 1 | — |
| Oct 1 → Oct 6 | Ready for Scheduling | ▶ Running | 3 | 3 / 4 |
| Oct 6 → Oct 6 | Assigned | ▶ Running | 0 | 3 / 4 |
| Oct 6 → Oct 7 | Scheduled | ▶ Running | 1 | 4 / 4 |
| Oct 7 → Oct 8 | Tech On Site | ▶ Running | 1 | 5 / 4 |
10/06/2025 LHill-rec'd call from Cindy Bahr. She advised she needs tech onsite ASAP. Confirmed 10/7 between 8-10.
Name of person you are speaking with: Cindy Bahr
1. Onsite Access Requirements
Are there any requirements for the technician to access the site? (credentialing, safety training, escorts, badges, PPE, etc.)
Customer Response: No. Just knock on the side door.
Are there any additional requirements to access the equipment itself (locked room, gate, etc.)?
Customer Response: No
2. Parts Delivery (if applicable)
Have the shipped parts been received? ☒ Yes /☐ No
(provide the list of Parts sent if known)
Did they confirm each part number has arrived? ☐ Yes /☐ No
(If No to the above): Did they confirm total number of parts? ☐ Yes /☐ No
(If No to the above): Did they refuse to confirm parts? ☐ Yes /☐ No
Where will the technician be able to locate the parts onsite?
Customer Response: She will put them in the back of the machine in the storage compartment.
If parts have not arrived yet but have an ETA:
Can the site place the parts near the equipment? ☐ Yes /☐ No
(If No to the above): Is there a designated area for parts?
Customer Response:
3. Schedule Confirmation
Confirm scheduled service date: 10/7
Confirm arrival window (2–4 hrs): 8am-10am
(Note: Window should cover 1-2 hrs before and 1-2 hrs after expected arrival.)
(Note: enter the time you believe the tech will arrive as the calendar "start time")
4. Onsite Point of Contact (POC)
Will you be the onsite POC on the scheduled date? ☐ Yes / ☒ No
Best phone number for technician to use: 818-710-8528 any one can help him if needed.
10/06/2025 LHill-Called 818-710-8528 for Cindy Bahr to schedule repair on dental equipment. spoke with operator and she will give the message to Cindy when she gets it. (Offering 10/9 tech arrival between 12-2)
10/06/2025 LHill-tracked parts. Your shipment
1ZE444250174199678
Delivered On
Thursday, October 02 at 10:02 A.M. at Front Desk
10/02/2025 SRobinson- Due date updated to match tracking. No ETA. 1ZE444250174199678
10/1/2025jsells
Ship To Name: Warner Center Pet Clinic To Address: 20930 Victory Blvd Ship To City/State: WOODLAND HILLS, CA 91367 Waybill (Tracking #): 1ZE444250174199678 Carrier: UPS-Air-Next Day Air The following items have shipped from Midmark Corporation on: 01-OCT-2025 LINE NO: 1.1 QTY: 1 ITEM: 002-10453-00 SERIAL #: DESCRIPTION: KIT, MIDMARK 1000 COMPRESSOR CHECK VALVE LINE NO: 2.1 QTY: 1 ITEM: 002-10021-00 SERIAL #: DESCRIPTION: MIDMARK SMALL HEAD NON-SWIVEL HIGH-SPEED HANDPIECE WITH FIBER OPTICS9/30/2025jsells
spoke with Cindy, and I gave her the WO# and told her a coordinator would call them to schedule the onsite visit
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02962865 | Labor | Open | 1 | $0.00 | Oct 7, 10:34 PM |
| WL-02962866 | Labor | Open | 3 | $330.00 | Oct 7, 10:34 PM |
| WL-02962867 | Labor | Open | 1 | $0.00 | Oct 7, 10:34 PM |
| WL-02962868 | Travel | Open | 15 | $110.00 | Oct 7, 10:34 PM |
| WL-02962869 | Travel | Open | 15 | $0.00 | Oct 7, 10:34 PM |