Midmark Service Request Dispatch Authorization - WO-00110265
Closed
Zone 2
WD water leak
Please call Angela's mobile number to set up service. Facility is opening week of October 6. For assistance, troubleshooting,
or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
10/8 MOwens Called and spoke to Angela. Told her the part arrives on Thurs 10/9 by 1pm. Scheduling the return visit from 1:30pm-5pm. She said that works for her.
10/7/25 SReich
Order No: 730694
Customer PO No: SR1467146
Customer: Midmark No Charge
Service Request NO: 1467146
Ship To Name: Animal Hospital on South Main
Ship To Address: 742 S Main St
Ship To City/State: Troutman, NC 28166-9566
Waybill (Tracking #): 1ZE444250375355903
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 07-OCT-2025
LINE NO: 1.1 QTY: 1 ITEM: 014-0597-00 SERIAL #: DESCRIPTION: SPRAY HOSE ASSY
10/1 MOwens Called and spoke to Angela Chaffin. She said the visit can be scheduled for Mon. 10/6 for the repair visit. Eta will be between 9-11am. She will be onsite when the tech arrives.
9/30/2025jsells
spoke with Ashten, and I gave her the WO# and told her a coordinator would call to schedule
🔧Work Performed
10/6/25- EColon-Arrived onsite, checked in with POC. POC explained where they thought leak was coming from. Turned water on and sprayed nozzle, found leak coming from the nozzle swivel. After further inspection, found leak coming from some of the 90degree brass fittings. Turned water off, removed hoses connected to fittings and threaded fittings further to ensure connection was secure. Reconnected hoses and checked for leaks. Leak no longer present. Called midmark to identify part in nozzle swivel that was leaking. Midmark sending part to replace. Will need to return once part is received.
10/9/25: TCF
Sprayer removed. Panel fittings adjusted and tightened. New nozzle installed. Unit tested. Panel reinstalled. Unit demonstrated to customer. Unit best practices demonstrated to customer. Unit moved back to original location.
🔍Technician Findings
water leak from manifold and hose nozzle
10/9/25:
Unit located
Covers off
Leaking nozzle
⚠️Problem Description
Zone 2
WD water leak
Please call Angela's mobile number to set up service. Facility is opening week of October 6. For assistance, troubleshooting,
or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark Canis Major Vet table (CMDT-60, CMDT-WS-60)
📋
Outbound to +19804554112
Completed Oct 8, 2025
Called and spoke to Angela. Told her the part arrives on Thurs 10/9 by 1pm. Scheduling the return visit from 1:30pm-5pm. She said that works for her.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 7, 2025
To: angela@ahofstatesville.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01306957Location: Animal Hospital on South MainAddress: 742 S Main St Troutman, NC 28166-9566Device: Canis Major V2859755Problem Description: Zone 2
WD water leak
Please call Angela
📋
Outbound to +19804554112
Completed Oct 1, 2025
Called and spoke to Angela Chaffin. She said the visit can be scheduled for Mon. 10/6 for the repair visit. Eta will be between 9-11am. She will be onsite when the tech arrives.
📋
Outbound to +19804554112
Completed Sep 30, 2025
spoke with Ashten, and I gave her the WO# and told her a coordinator would call to schedule
📅
WO-01306957 - Repair - Canis Major - Troutman - Animal Hospital on South Main
Oct 9, 2025 1:30pm – 3:30pm
Work Order: WO-01306957
Account: MIDMARK
Customer Case Number: SR 1467146 WO-00110265
Location: Animal Hospital on South Main
Address: 742 S Main St, Troutman, NC 28166-9566
Manufacturer: Midmark Corp
Model #: Canis Major
Serial #: V2859755
Contact Name: Angela Chaffin
Contact Phone: (980) 455-4112
📅
WO-01306957 - Repair - Canis Major - Troutman - Animal Hospital on South Main
Oct 6, 2025 10:00am – 12:00pm
Work Order: WO-01306957
Account: MIDMARK
Customer Case Number: SR 1467146 WO-00110265
Location: Animal Hospital on South Main
Address: 742 S Main St, Troutman, NC 28166-9566
Manufacturer: Midmark Corp
Model #: Canis Major
Serial #: V2859755
Contact Name: Angela Chaffin
Contact Phone: (980) 455-4112
PDF
SRA_WO-00110265_ver1 (1)
Sep 30, 2025
PDF
SRA_WO_00110265_ver1_1_.pdf
Oct 9, 2025
Timeline
📞
Case Linked Sep 30, 4:23 PM
Case Number:00531790
Subject:Midmark Service Request Dispatch Authorization - WO-00110265