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WO-01307133 ↗ ServiceMax

Oak Street Health • Virtual Tech - Drop Shipment • PC

📍 Oak Street Health - Ashburn, IL — 3348 W 87th St, Chicago IL, 60652

Oct 1, 2025 → Dec 23, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 5, 2025
✗ SLA Missed
Active: 1 biz days
Paused: 54 biz days
🕐 Clock stopped: Completed (Dec 23, 2025)
▶ Clock Running
Status: Created
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸54d
⏸ Clock Paused
Status: Awaiting Parts
Oct 1 → Dec 22, 2025
54 business days (not counted)
▶ Clock Running
Status: L2 Review
Dec 22 → Dec 23, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Completed
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Oct 1, 2025 Completed: Dec 23, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 1 → Oct 1 Created ▶ Running 0 0
Oct 1 → Dec 22 Awaiting Parts ⏸ Paused 54 —
Dec 22 → Dec 23 L2 Review ▶ Running 1 1
Dec 23 → Dec 23 Completed ▶ Running 0 1
Dec 23 → Dec 23 Assigned ▶ Running 0 1
Dispatch 0.0d
Material Management 55.0d
Field Work 0.0d
Billing 6.7d
✗ SLA Missed
Dispatch
0.0 days
Material Management
55.0 days
Over SLA
Field Work
0.0 days
Billing
6.7 days
Over SLA
Created: Oct 1, 2025 Due: Dec 5, 2025 Completed: Dec 23, 2025 (17 days late)
📅
56.0 days Total Age
⏱️
55.0d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
57.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00531693
Follow up to WO-01283783
Closed
Follow up to WO-01283783 Inspection #: 28354 Asset ID: 13291781 Model: DeVilbiss Healthcare Inc - 3655LT Notes: MISSING AIR FILTER. P/N: 3655LT-601 Expired accessories
Priority
Standard
Origin
Email
Reason
New Case
Contact
Guadalupe Lopez
Owner
Virtual Tech
Created
Sep 30, 2025
Work Orders from this Case (1)
WO-01307133 (current) Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Oct 1, 2025 • Closed: Dec 23, 2025
Completed with significant delays
Invoiced • 154 days old
🚨
Primary Delay 55.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 57.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
55.0d / 3.0d SLA
L2 Review
1.1d
Completed
0.0d / 1.0d SLA
Closed
0.6d / 1.0d SLA
Ready to Bill
6.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
parts ordered and shipped to site
🔍 Technician Findings
parts ordered and shipped to site
⚠️ Problem Description
Follow up to WO-01283783 Inspection #: 28354 Asset ID: 13291781 Model: DeVilbiss Healthcare Inc - 3655LT Notes: MISSING AIR FILTER. P/N: 3655LT-601 Expired accessories https://www.ebiotrack.com/workorder.php?wo=68632

Timeline

📞
Case Linked Sep 30, 2:28 PM
Case Number: 00531693
Subject: Follow up to WO-01283783
Status: Closed
📋
▶
3 Work Order Created Oct 1, 8:02 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00082727
Status: Closed
📦
Status: Awaiting Parts by Wendy Argueta
From: Entered
To: Awaiting Parts
Duration in Previous: 0m
🚨 55.0 business days
🔩
▶
2 2x Parts Added Dec 22, 6:01 PM
2x Parts Added → Status: L2 Review
👀
Status: L2 Review by Julie Ann Shoemaker
From: Awaiting Parts
To: L2 Review
Duration in Previous: 82d 10h
✔️
▶
4 Status: Completed Dec 23, 9:01 AM
Status: Completed → Labor Added → Status: Assigned → Technician Assigned
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.033333333333333
👷
Status: Assigned by Wendy Argueta
From: Completed, Assigned
To: Assigned, Completed, Closed
Duration in Previous: 1m, 0m
👷
Technician Assigned by Wendy Argueta
Technician: Virtual Tech
📄
Status: Ready to Bill by Diane Patton Dec 23, 1:57 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4h 54m
⚠️ 7.0 business days
📨
Status: Invoice Pending by Diane Patton Jan 2, 6:10 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 10d 4h
🧾
▶
2 Invoice Created Jan 2, 6:29 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 19m

Bottlenecks

Awaiting Parts
Duration: 55.0 business days (threshold: 3.0 business days)
Exceeded by 52.0 business days
Ready to Bill
Duration: 6.6 business days (threshold: 1.0 business days)
Exceeded by 5.6 business days

🔗 Related Artifacts

📞
Case 00531693
Closed
📦
Parts Order 00082727
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Drop Shipment
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Oct 1, 8:02 AM
Invoice #
SM-250448

Work Details (3)

Name Type Status Qty Amount Date
WL-03045563 Parts Open 1 $29.55 Dec 22, 6:01 PM
WL-03045564 Expenses Open 1 $22.73 Dec 22, 6:01 PM
WL-03046014 Labor Open 0.033333333333333 $30.64 Dec 23, 9:02 AM

Details