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WO-01307160 ↗ ServiceMax

LOS ANGELES COUNTY CORONER • Preventive Maintenance • PSM

📍 Los Angeles County Coroner Mission Rd — 1104 N Mission Rd, Los Angeles CA, 90033

Oct 1, 2025 → Oct 27, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✓ SLA Met (3 biz days early)
Active: 18 biz days
🕐 Clock stopped: Completed (Oct 28, 2025)
▶ Clock Running
Status: Created
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Assigned
Oct 1 → Oct 23, 2025
15 business days (counted)
Running total: 15 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Oct 23 → Oct 28, 2025
3 business days (counted)
Running total: 18 of ? biz days used
Created: Oct 1, 2025 Completed: Oct 28, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 1 → Oct 1 Created ▶ Running 0 0
Oct 1 → Oct 1 Ready for Scheduling ▶ Running 0 0
Oct 1 → Oct 23 Assigned ▶ Running 15 15
Oct 23 → Oct 28 Scheduled ▶ Running 3 18
Dispatch 0.0d
Coordinators 20.3d
Field Work 3.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
20.3 days
Over SLA
Field Work
3.0 days
Over SLA
Billing
0.0 days
Created: Oct 1, 2025 Due: Oct 31, 2025 Completed: Oct 27, 2025 (4 days early)
📅
18.0 days Total Age
⏱️
15.9d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
20.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
47 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Oct 23, 2025
Visit 2 Oct 24, 2025
Visit 3 Oct 27, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00531897
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM Equipment: 42 https://www.ebiotrack.com/inspection.php?iid=30417
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ruben Pena
Owner
Shelby Robinson
Created
Oct 1, 2025
Work Orders from this Case (1)
WO-01307160 (current) Invoiced
Preventive Maintenance • Rene Yescas
Created: Oct 1, 2025 • Closed: Oct 27, 2025
Completed with significant delays
Invoiced • 154 days old
🚨
Primary Delay 15.9 days stuck in "Assigned"
⏱️
Total Delay 20.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
15.9d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Completed
3.0d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10-23 Mburris email from tech site reached out to set appt

🔧 Work Performed
Ferno Washington Inc - Model 24 Serial #: 18N-404339 - Asset ID: 13347005 Ferno Washington Inc - Model 24 Serial #: 18N-404334 - Asset ID: 13346999 Ferno Washington Inc - Model 24 Serial #: 19N-407243 - Asset ID: 13347000 Ferno Washington Inc - Model 24 Serial #: 18N-404336 - Asset ID: 13347006 Ferno Washington Inc - Model 23 Serial #: 19N-408383 - Asset ID: 13347033 Ferno Washington Inc - Model 23 Serial #: 19N-408309 - Asset ID: a0C5A00000rNHXGUA4 Ferno Washington Inc - Model 23 Serial #: 17N-367740 - Asset ID: 13347030 Ferno Washington Inc - Model 23 Serial #: 17N-367737 - Asset ID: 13347017 Ferno Washington Inc - Model 23 Serial #: 17N-367735 - Asset ID: 13347027 Ferno Washington Inc - Model 23 Serial #: 17N-367743 - Asset ID: a0C5A00000rNHYYUA4 Ferno Washington Inc - Model 23 Serial #: 16N-346034 - Asset ID: a0C5A00000rNHYiUAO Ferno Washington Inc - Model 23 Serial #: 15n-331222 - Asset ID: a0C5A00000sIsZgUAK Ferno Washington Inc - Model 24 Serial #: 14N-301846 - Asset ID: a0C6e00000tFIzYEAW Ferno Washington Inc - Model 24 Serial #: 19N-408379 - Asset ID: 13347001 Ferno Washington Inc - Model 23 Serial #: 19N-408385 - Asset ID: 13347004 Ferno Washington Inc - Model 23 Serial #: 19N-407947 - Asset ID: 13347003 Ferno Washington Inc - Model 23 Serial #: 17N-367739 - Asset ID: 13347008 Ferno Washington Inc - Model 24 Serial #: 14N-301847 - Asset ID: a0C6e00000tkuwsEAA Ferno Washington Inc - Model 23 Serial #: 15N-331225 - Asset ID: a0C6e00000tlESAEA2 Ferno Washington Inc - Model 23 Serial #: 16N-346032 - Asset ID: a0C6e00000tlESzEAM Ferno Washington Inc - Model 23 Serial #: 17N-367737 - Asset ID: a0C6e00000tlET0EAM Ferno Washington Inc - Model 23 Serial #: 16N-346031 - Asset ID: a0C6e00000tlETEEA2 Ferno Washington Inc - Model 23 Serial #: 16N-346033 - Asset ID: a0C6e00000tlETFEA2 Ferno Washington Inc - Model 23 Serial #: 16N-346030 - Asset ID: a0C6e00000tlETsEAM Ferno Washington Inc - Model 23 Serial #: 16N-346034 - Asset ID: a0C6e00000tlEV6EAM Ferno Washington Inc - Model 23 Serial #: 17N-367740 - Asset ID: a0C6e00000tlEV7EAM Ferno Washington Inc - Model 23 Serial #: 17N-367742 - Asset ID: 13347015 Ferno Washington Inc - Model 23 Serial #: 16N-348582 - Asset ID: a0C6e00000tlEVBEA2 Ferno Washington Inc - Model 23 Serial #: 17N-367736 - Asset ID: 13347018 Ferno Washington Inc - Model 23 Serial #: 17N-367743 - Asset ID: a0C6e00000tlEVnEAM Ferno Washington Inc - Model 23 Serial #: 17N-367738 - Asset ID: 13347012 Ferno Washington Inc - Model 24 Serial #: L-802839 - Asset ID: a0C6e00000tlEWKEA2 Ferno Washington Inc - Model 23 Serial #: 19N-408381 - Asset ID: 13347022 Ferno Washington Inc - Model 23 Serial #: 19N-408377 - Asset ID: a0C8Y00000rSuVDUA0 Ferno Washington Inc - Model 23 Serial #: 19N-408378 - Asset ID: 13347021 Ferno Washington Inc - Model 23 Serial #: 24N-502496 - Asset ID: 13347014 Ferno Washington Inc - Model 23 Serial #: 24N-502491 - Asset ID: 13347011 Ferno Washington Inc - Model 23 Serial #: 24N-502499 - Asset ID: 13347013 Ferno Washington Inc - Model 23 Serial #: 19N-408384 - Asset ID: 13347007 Ferno Washington Inc - Model 23 Serial #: 24N-502498 - Asset ID: 13347026 Ferno Washington Inc - Model 23 Serial #: 24N-502492 - Asset ID: 13347016 Ferno Washington Inc - Model 23 Serial #: 24N-502495 - Asset ID: 13347009 Ferno Washington Inc - Model 23 Serial #: 25n-510916 - Asset ID: 13347010 Ferno Washington Inc - Model 23 Serial #: 25g-037325 - Asset ID: 13347019 Ferno Washington Inc - Model 23 Serial #: 25g-037628 - Asset ID: 13347020 Ferno Washington Inc - Model 24 Serial #: 24g-029287 - Asset ID: 13347023 Ferno Washington Inc - Model 24 Serial #: 25g-036081 - Asset ID: 13347024 Ferno Washington Inc - Model 23 Serial #: 24n-510918 - Asset ID: 13347025 Ferno Washington Inc - Model 23 Serial #: 25n-510784 - Asset ID: 13347028 Ferno Washington Inc - Model 23 Serial #: 25n-510785 - Asset ID: 13347029 Ferno Washington Inc - Model 23 Serial #: 25g-037326 - Asset ID: 13347031 Ferno Washington Inc - Model 23 Serial #: 25g-037329 - Asset ID: 13347032 Ferno Washington Inc - Model 23 Serial #: 25n-510917 - Asset ID: 13347034
⚠️ Problem Description
Semi-Annual Equipment PM Equipment: 42 https://www.ebiotrack.com/inspection.php?iid=30417

Timeline

📞
Case Linked Oct 1, 1:02 AM
Case Number: 00531897
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 1, 9:15 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 1, 12:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 15m
🚨 16.0 business days
🗓️
▶
2 Status: Scheduled Oct 23, 9:07 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-10-23T15:00:00.000+0000
⏳ 4.0 business days
✔️
Status: Completed by Rene Yescas Oct 28, 11:21 AM
From: Scheduled
To: Completed
Duration in Previous: 5d 2h
⏳ 3.0 business days
⏱️
▶
2 47x Labor Added Oct 30, 12:21 PM
47x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Completed
To: Closed
Duration in Previous: 2d 1h
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Oct 31, 12:48 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 3, 11:33 AM
Invoice Number: SM-245381

Bottlenecks

Assigned
Duration: 15.9 business days (threshold: 4.0 business hours)
Exceeded by 15.4 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Completed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.6 business hours

🔗 Related Artifacts

📞
Case 00531897
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Rene Yescas
Scheduled
Oct 23, 11:00 AM
Created
Oct 1, 9:15 AM
Invoice #
SM-245381

Work Details (47)

Name Type Status Qty Amount Date
WL-02989842 Labor Open 1 $164.00 Oct 30, 12:21 PM
WL-02989843 Labor Open 1 $164.00 Oct 30, 12:21 PM
WL-02989844 Labor Open 1 $164.00 Oct 30, 12:21 PM
WL-02989845 Labor Open 1 $164.00 Oct 30, 12:21 PM
WL-02989846 Labor Open 1 $164.00 Oct 30, 12:21 PM
WL-02989847 Labor Open 1 $164.00 Oct 30, 12:21 PM
WL-02989848 Labor Open 1 $164.00 Oct 30, 12:21 PM
WL-02989849 Labor Open 1 $164.00 Oct 30, 12:21 PM
WL-02989850 Labor Open 1 $164.00 Oct 30, 12:21 PM
WL-02989851 Labor Open 1 $164.00 Oct 30, 12:21 PM
WL-02989852 Labor Open 1 $164.00 Oct 30, 12:21 PM
WL-02989853 Labor Open 1 $164.00 Oct 30, 12:21 PM
WL-02989854 Labor Open 1 $164.00 Oct 30, 12:21 PM
WL-02989855 Labor Open 1 $164.00 Oct 30, 12:21 PM
WL-02989856 Labor Open 1 $164.00 Oct 30, 12:21 PM
WL-02989857 Labor Open 1 $164.00 Oct 30, 12:21 PM
WL-02989858 Labor Open 1 $164.00 Oct 30, 12:21 PM
WL-02989859 Labor Open 1 $164.00 Oct 30, 12:21 PM
WL-02989860 Labor Open 1 $164.00 Oct 30, 12:21 PM
WL-02989861 Labor Open 1 $164.00 Oct 30, 12:21 PM
WL-02989862 Labor Open 1 $164.00 Oct 30, 12:21 PM
WL-02989863 Labor Open 1 $164.00 Oct 30, 12:21 PM
WL-02989864 Labor Open 1 $164.00 Oct 30, 12:21 PM
WL-02989865 Labor Open 1 $164.00 Oct 30, 12:21 PM
WL-02989866 Labor Open 1 $164.00 Oct 30, 12:21 PM
WL-02989867 Labor Open 1 $164.00 Oct 30, 12:21 PM
WL-02989868 Labor Open 1 $164.00 Oct 30, 12:21 PM
WL-02989869 Labor Open 1 $164.00 Oct 30, 12:21 PM
WL-02989870 Labor Open 1 $164.00 Oct 30, 12:21 PM
WL-02989871 Labor Open 1 $164.00 Oct 30, 12:21 PM
WL-02989872 Labor Open 1 $164.00 Oct 30, 12:21 PM
WL-02989873 Labor Open 1 $164.00 Oct 30, 12:21 PM
WL-02989874 Labor Open 1 $164.00 Oct 30, 12:21 PM
WL-02989875 Labor Open 1 $164.00 Oct 30, 12:21 PM
WL-02989876 Labor Open 1 $164.00 Oct 30, 12:21 PM
WL-02989877 Labor Open 1.5 $195.00 Oct 30, 12:21 PM
WL-02989878 Travel Open 50 $70.00 Oct 30, 12:21 PM
WL-02989879 Labor Open 1 $130.00 Oct 30, 12:21 PM
WL-02989880 Travel Open 50 $0.00 Oct 30, 12:21 PM
WL-02989881 Labor Open 1.5 $195.00 Oct 30, 12:21 PM
WL-02989882 Travel Open 50 $70.00 Oct 30, 12:21 PM
WL-02989883 Labor Open 1 $130.00 Oct 30, 12:21 PM
WL-02989884 Travel Open 50 $0.00 Oct 30, 12:21 PM
WL-02989885 Labor Open 1.5 $195.00 Oct 30, 12:21 PM
WL-02989886 Travel Open 50 $70.00 Oct 30, 12:21 PM
WL-02989887 Labor Open 0.98333333333333 $130.00 Oct 30, 12:21 PM
WL-02989888 Travel Open 50 $0.00 Oct 30, 12:21 PM

Details