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WO-01307170 ↗ ServiceMax

STERLING FIRE DISTRICT • Preventive Maintenance • PSM

📍 Sterling Fire District — 13845 Kauffman Ave, Sterling OH, 44276

Oct 1, 2025 → Dec 12, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (27 biz days late)
Active: 48 biz days
🕐 Clock stopped: Completed (Dec 13, 2025)
▶ Clock Running
Status: Created
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
34d
▶ Clock Running
Status: Assigned
Oct 1 → Nov 20, 2025
34 business days (counted)
Running total: 34 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Nov 20 → Dec 12, 2025
14 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 12 → Dec 13, 2025
0 business days (counted)
Running total: 48 of ? biz days used
Created: Oct 1, 2025 Completed: Dec 13, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 1 → Oct 1 Created ▶ Running 0 0
Oct 1 → Oct 1 Ready for Scheduling ▶ Running 0 0
Oct 1 → Nov 20 Assigned ▶ Running 34 34
Nov 20 → Dec 12 Scheduled ▶ Running 14 48
Dec 12 → Dec 13 Tech On Site ▶ Running 0 48
Dispatch 0.0d
Coordinators 49.7d
Field Work 0.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
49.7 days
Over SLA
Field Work
0.8 days
Billing
0.0 days
Created: Oct 1, 2025 Due: Dec 31, 2025 Completed: Dec 12, 2025 (19 days early)
📅
49.0 days Total Age
⏱️
35.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
49.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
23 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00531900
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment PM Equipment: 6 https://www.ebiotrack.com/inspection.php?iid=30420
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kyle McDonald
Owner
Shelby Robinson
Created
Oct 1, 2025
Work Orders from this Case (1)
WO-01307170 (current) Invoiced
Preventive Maintenance • Teddie Bracken
Created: Oct 1, 2025 • Closed: Dec 12, 2025
Completed with significant delays
Invoiced • 154 days old
🚨
Primary Delay 35.0 days stuck in "Assigned"
⏱️
Total Delay 49.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
35.0d / 0.5d SLA
Scheduled
14.5d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/9/25 NB - Updated PM due date to 12/31/25 since last PMs were 12/10/24. Site is 1 PM per year

🔧 Work Performed
Stryker Medical - 6390 Power-LOAD Serial #: 170339831 - Asset ID: 13254336 Stryker Medical - 6506 PowerPro Serial #: 180840823 - Asset ID: 13254338 Stryker Medical - 6390 Power-LOAD Serial #: 2018012400987 - Asset ID: 13254335 Stryker Medical - 6252 Stair-Pro Serial #: 051240156 - Asset ID: 13254334 Stryker Medical - 6252 Stair-Pro Serial #: 110641325 - Asset ID: 13254333 Stryker Medical - 6506 PowerPro Serial #: 170339798 - Asset ID: 13254337
⚠️ Problem Description
Annual Equipment PM Equipment: 6 https://www.ebiotrack.com/inspection.php?iid=30420

Timeline

📞
Case Linked Oct 1, 1:02 AM
Case Number: 00531900
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 1, 9:28 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 1, 10:52 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 24m
🚨 35.0 business days
🗓️
▶
2 Status: Scheduled Nov 20, 2:39 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2025-12-12T17:00:00.000+0000
🚨 15.0 business days
🔧
Status: Tech On Site by Teddie Bracken Dec 12, 12:26 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 21d 21h
💵
Expenses Added Dec 12, 1:18 PM
Type: Expenses
Status: Open
Qty: 1
✔️
▶
3 Status: Completed Dec 12, 9:34 PM
Status: Completed → 22x Labor Added → Status: Closed
⏱️
22x Labor Added
Type: Labor, Travel, Parts
Status: Open
Qty: 1, 50, 0.5, 12, 1.25, 0.25, 8
🏁
Status: Closed by Ben Saur
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 3.3 business days
📄
▶
2 Status: Ready to Bill Dec 17, 12:19 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Dec 17, 1:00 PM
Invoice Number: SM-249291

Bottlenecks

Assigned
Duration: 35.0 business days (threshold: 4.0 business hours)
Exceeded by 34.5 business days
Scheduled
Duration: 14.5 business days (threshold: 2.0 business days)
Exceeded by 12.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00531900
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Teddie Bracken
Scheduled
Dec 12, 12:00 PM
Created
Oct 1, 9:28 AM
Invoice #
SM-249291

Work Details (23)

Name Type Status Qty Amount Date
WL-03035941 Expenses Open 1 $0.00 Dec 12, 1:18 PM
WL-03036653 Labor Open 1 $0.00 Dec 12, 9:35 PM
WL-03036654 Travel Open 50 $0.00 Dec 12, 9:35 PM
WL-03036655 Labor Open 0.5 $0.00 Dec 12, 9:35 PM
WL-03036656 Travel Open 12 $0.00 Dec 12, 9:35 PM
WL-03036657 Labor Open 1 $0.00 Dec 12, 9:35 PM
WL-03036658 Labor Open 1 $0.00 Dec 12, 9:35 PM
WL-03036659 Labor Open 1.25 $0.00 Dec 12, 9:35 PM
WL-03036660 Labor Open 1.25 $0.00 Dec 12, 9:35 PM
WL-03036661 Labor Open 0.25 $0.00 Dec 12, 9:35 PM
WL-03036662 Labor Open 0.25 $0.00 Dec 12, 9:35 PM
WL-03036663 Parts Open 8 $0.00 Dec 12, 9:35 PM
WL-03036664 Parts Open 8 $0.00 Dec 12, 9:35 PM
WL-03036665 Parts Open 1 $9.02 Dec 12, 9:35 PM
WL-03036666 Parts Open 1 $9.02 Dec 12, 9:35 PM
WL-03036667 Parts Open 1 $18.86 Dec 12, 9:35 PM
WL-03036668 Parts Open 1 $21.29 Dec 12, 9:35 PM
WL-03036669 Parts Open 2 $23.36 Dec 12, 9:35 PM
WL-03036670 Parts Open 1 $9.02 Dec 12, 9:35 PM
WL-03036671 Parts Open 1 $9.02 Dec 12, 9:35 PM
WL-03036672 Parts Open 1 $18.86 Dec 12, 9:35 PM
WL-03036673 Parts Open 1 $21.29 Dec 12, 9:35 PM
WL-03036674 Parts Open 2 $23.36 Dec 12, 9:35 PM

Details