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WO-01307183 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - McCreless (4350-4360) — 4130 New Braunfels Ave, Suite 112, San Antonio TX, 78223

Oct 1, 2025 → Nov 25, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (15 biz days late)
Active: 37 biz days
🕐 Clock stopped: Completed (Nov 25, 2025)
▶ Clock Running
Status: Created
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Oct 1 → Oct 6, 2025
3 business days (counted)
Running total: 3 of ? biz days used
9d
▶ Clock Running
Status: Assigned
Oct 6 → Oct 20, 2025
9 business days (counted)
Running total: 12 of ? biz days used
25d
▶ Clock Running
Status: Scheduled
Oct 20 → Nov 25, 2025
25 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Completed
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Incomplete
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 37 of ? biz days used
Created: Oct 1, 2025 Completed: Nov 25, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 1 → Oct 1 Created ▶ Running 0 0
Oct 1 → Oct 6 Ready for Scheduling ▶ Running 3 3
Oct 6 → Oct 20 Assigned ▶ Running 9 12
Oct 20 → Nov 25 Scheduled ▶ Running 25 37
Nov 25 → Nov 25 Completed ▶ Running 0 37
Nov 25 → Nov 25 Incomplete ▶ Running 0 37
Dispatch 0.0d
Coordinators 38.8d
Field Work 1.5d
Incomplete 0.1d (excluded)
✗ SLA Missed
Dispatch
0.0 days
Coordinators
38.8 days
Over SLA
Field Work
1.5 days
Over SLA
Incomplete (excluded from total)
0.1 days
Created: Oct 1, 2025 Due: Nov 26, 2025 Completed: Nov 26, 2025 (on time)
📅
38.5 days Total Age
⏱️
24.8d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
35.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00531919
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service If more than 2 hours of travel for repairs or misc inspections, please contact the customer for approval. Travel is included on annual inspections. This site requires repairs over $1500 to be approved by Vickie Johnson. Please reach out to the account manager before moving forward with any repair over this amount so that they can have it approved first. DO NOT PUT REPAIRS ON INSPECTIONS. Inspections and repairs are to be billed separately. 29 pieces https://www.ebiotrack.com/inspection.php?iid=30433
Priority
High
Origin
Email
Reason
New Case
Contact
Dipa Patel
Owner
Sherry Reich
Created
Oct 1, 2025
Work Orders from this Case (1)
WO-01307183 (current) Invoiced
Inspection • Anthony Wirth
Created: Oct 1, 2025 • Closed: Nov 25, 2025
Completed with significant delays
Invoiced • 154 days old
🚨
Primary Delay 24.8 days stuck in "Scheduled"
⏱️
Total Delay 35.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
10.0d / 0.5d SLA
Scheduled
24.8d / 2.0d SLA
Incomplete
0.1d
Completed
1.5d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/25/25 SReich - Created case 00546857 for follow up.


11/24 KWeiss, Placed w/o in serviced. W/O will need to be closed for a part order case to be created, quoted, and a part order w/o created.

10/20 KKelch scheduled per logged email from Cynthia

10/20 KKelch sent Cynthia an email for scheduling

10/13 KKelch called Cynthia to schedule for 11/19 between 9 and 11 am. Left VM. 

10/8 KKelch called Dipa to schedule for 11/18 between 9 and 11 am. Left VM. 

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Asset ID: 13097965 Unit missing Prob. part nuymber: 02678-100 Discription:108" SPOT VITAL MONITOR TEMPERATURE PROBE
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service If more than 2 hours of travel for repairs or misc inspections, please contact the customer for approval. Travel is included on annual inspections. This site requires repairs over $1500 to be approved by Vickie Johnson. Please reach out to the account manager before moving forward with any repair over this amount so that they can have it approved first. DO NOT PUT REPAIRS ON INSPECTIONS. Inspections and repairs are to be billed separately. 29 pieces https://www.ebiotrack.com/inspection.php?iid=30433

Timeline

📞
Case Linked Oct 1, 7:01 AM
Case Number: 00531919
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Oct 1, 9:49 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
4.0 business days
👷
2 Technician Assigned Oct 6, 9:44 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 23h
🚨 10.0 business days
🗓️
2 Status: Scheduled Oct 20, 2:54 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-24T15:00:00.000+0000
🚨 25.0 business days
🔩
Parts Added Nov 24, 10:08 AM
Type: Parts
Status: Open
Qty: 3
⏱️
3x Labor Added Nov 24, 7:30 PM
Type: Labor, Travel
Status: Open
Qty: 1, 3.5, 26
✔️
Status: Completed by Anthony Wirth Nov 24, 8:00 PM
From: Scheduled, Completed
To: Completed, Incomplete
Duration in Previous: 35d 6h, 0m
✔️
Status: Completed by Keith Weiss Nov 24, 9:11 PM
From: Incomplete
To: Completed
Duration in Previous: 1h 10m
1.4 business days
🏁
Status: Closed by Anthony Wirth Nov 25, 11:14 PM
From: Completed
To: Closed
Duration in Previous: 1d 2h
📄
Status: Ready to Bill by Diane Patton Nov 26, 10:45 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 11h 31m, 0m
⚠️ 7.0 business days
🧾
Invoice Created Dec 8, 5:13 PM
Invoice Number: 247615

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 10.0 business days (threshold: 4.0 business hours)
Exceeded by 9.5 business days
Scheduled
Duration: 24.8 business days (threshold: 2.0 business days)
Exceeded by 22.8 business days
Completed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

📞
Case 00531919
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wirth
Scheduled
Nov 24, 10:00 AM
Created
Oct 1, 9:49 AM
Invoice #
247615

Work Details (4)

Name Type Status Qty Amount Date
WL-03018280 Parts Open 3 $6.36 Nov 24, 10:08 AM
WL-03019087 Labor Open 1 $0.00 Nov 24, 7:30 PM
WL-03019088 Labor Open 3.5 $855.00 Nov 24, 7:30 PM
WL-03019089 Travel Open 26 - Nov 24, 7:30 PM

Details