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WO-01307187 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow Lees Summit, MO #24762 — 228 NW Oldham Pkwy, Lees Summit MO, 64081

Oct 1, 2025 → Nov 19, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (11 biz days late)
Active: 33 biz days
🕐 Clock stopped: Completed (Nov 19, 2025)
▶ Clock Running
Status: Created
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Oct 1 → Oct 6, 2025
3 business days (counted)
Running total: 3 of ? biz days used
17d
▶ Clock Running
Status: Assigned
Oct 6 → Oct 30, 2025
17 business days (counted)
Running total: 20 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Oct 30 → Nov 10, 2025
7 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Reschedule
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 27 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Nov 10 → Nov 19, 2025
6 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 33 of ? biz days used
Created: Oct 1, 2025 Completed: Nov 19, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Oct 1 → Oct 1 Created ▶ Running 0 0
Oct 1 → Oct 6 Ready for Scheduling ▶ Running 3 3
Oct 6 → Oct 30 Assigned ▶ Running 17 20
Oct 30 → Nov 10 Scheduled ▶ Running 7 27
Nov 10 → Nov 10 Reschedule ▶ Running 0 27
Nov 10 → Nov 19 Scheduled ▶ Running 6 33
Nov 19 → Nov 19 Tech Off Site ▶ Running 0 33
Nov 19 → Nov 19 Tech On Site ▶ Running 0 33
Dispatch 0.0d
Coordinators 37.0d
Field Work 0.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
37.0 days
Over SLA
Field Work
0.5 days
Created: Oct 1, 2025 Due: Nov 26, 2025 Completed: Nov 19, 2025 (7 days early)
📅
34.0 days Total Age
⏱️
18.0d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
32.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00531914
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 64 Pcs https://www.ebiotrack.com/inspection.php?iid=30428
Priority
High
Origin
Email
Reason
New Case
Contact
Erin Medeiros
Owner
Kimberly Hardison
Created
Oct 1, 2025
Work Orders from this Case (1)
WO-01307187 (current) Invoiced
Inspection • Thomas J Langenberg Jr
Created: Oct 1, 2025 • Closed: Nov 19, 2025
Completed with significant delays
Invoiced • 154 days old
🚨
Primary Delay 18.0 days stuck in "Assigned"
⏱️
Total Delay 32.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
18.0d / 0.5d SLA
Scheduled
14.8d / 2.0d SLA
Reschedule
0.2d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
2.3d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/10 KKelch scheduled per logged email from Malissa

11/10 KKelch placed in R/S due to tech calling out, sent email to Melissa for rescheduling

10/30 KKelch scheduled per logged email from Melissa

10/27 KKelch sent Erin an email for scheduling

10/20 KKelch sent Erin an email for scheduling

10/13 KKelch called Erin to schedule for 11/17 between 9 and 11 am. Left info. 

🔧 Work Performed
performed the annual inspection on 59 pieces of equipment.
🔍 Technician Findings
annual inspection due
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 64 Pcs https://www.ebiotrack.com/inspection.php?iid=30428

Timeline

📞
Case Linked Oct 1, 7:00 AM
Case Number: 00531914
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Oct 1, 9:57 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
4.0 business days
👷
2 Technician Assigned Oct 6, 9:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 23h
🚨 18.0 business days
🗓️
2 Status: Scheduled Oct 30, 1:55 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-10T15:00:00.000+0000
⚠️ 8.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Nov 10, 9:13 AM
From: Scheduled
To: Reschedule
Duration in Previous: 10d 20h
🗓️
2 Status: Scheduled Nov 10, 10:46 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-19T18:30:00.000+0000
⚠️ 7.0 business days
🚗
Status: Tech Off Site by Thomas Langenberg Nov 19, 12:20 PM
From: Scheduled, Tech Off Site
To: Tech Off Site, Tech On Site
Duration in Previous: 9d 1h, 0m
⏱️
3x Labor Added Nov 19, 3:19 PM
Type: Labor, Travel
Status: Open
Qty: 0.66666666666667, 3, 12
⏱️
2x Labor Added Nov 19, 4:08 PM
Type: Labor, Travel
Status: Open
Qty: 0.78333333333333, 30
✔️
Status: Completed by Thomas Langenberg Nov 19, 4:13 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 52m, 0m
3.0 business days
📄
2 Status: Ready to Bill Nov 22, 12:01 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
1.0 business days
🧾
Invoice Created Nov 24, 1:02 PM
Invoice Number: SM-247369

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 18.0 business days (threshold: 4.0 business hours)
Exceeded by 17.5 business days
Scheduled
Duration: 7.8 business days (threshold: 2.0 business days)
Exceeded by 5.8 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00531914
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Thomas J Langenberg Jr
Scheduled
Nov 19, 1:30 PM
Created
Oct 1, 9:57 AM
Invoice #
SM-247369

Work Details (5)

Name Type Status Qty Amount Date
WL-03013293 Labor Open 0.66666666666667 $0.00 Nov 19, 3:19 PM
WL-03013294 Labor Open 3 $1,188.20 Nov 19, 3:19 PM
WL-03013295 Travel Open 12 - Nov 19, 3:19 PM
WL-03013426 Labor Open 0.78333333333333 $0.00 Nov 19, 4:08 PM
WL-03013427 Travel Open 30 - Nov 19, 4:08 PM

Details