Detailed work order timeline, KPIs, and analysis
AGILENT TECHNOLOGIES (ASP) • Repair • PC
📍 Authentix Inc — 4355 Excel Pkwy, ADDISON TX, 75001
Oct 1, 2025 → Jan 5, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Oct 1 → Oct 1 | Created | ▶ Running | 0 | 0 |
| Oct 1 → Oct 1 | Ready for Scheduling | ▶ Running | 0 | 0 |
| Oct 1 → Oct 3 | Assigned | ▶ Running | 2 | 2 |
| Oct 3 → Oct 5 | Scheduled | ▶ Running | 0 | 2 |
| Oct 5 → Oct 5 | Tech On Site | ▶ Running | 0 | 2 |
| Oct 5 → Oct 16 | Tech Off Site | ▶ Running | 8 | 10 |
| Oct 16 → Jan 5 | Reschedule | ▶ Running | 52 | 62 |
01/05 the part G3870-67010 still can't be added in SM. WO will be closed. SO was closed in mService 12/17. MD
12/17 An email sent to add part G3870-67010. I am going on vacation. If parts are not added tonight. I will closed the WO without parts and I will disposed them later.
G7077-67115 FEDEX 088661303459506
DEFOA G3870-67010. FEDEX 088661303459650
MD
12/17 Due to no enough space in mService, Lance description the visit findings was not input. Lance sent and Agient FSG group.
System 54 (US2530MA05). This is the system that had the bad U+/- values I mentioned previously. We went through a “Measuring ion source connections” job aid that I had (I think Paul sent it out some time ago). All was okay except seeing very high resistance between the quad bridges and quad radiator (~3 mega-ohm). Job aid said this should be open. We also checked the side boards per the service notes I listed below. All said they were revision C.05 (service note D0133660) but we checked the resistance values anyway (per service note D0132885). Three of the four were okay, but one read approx. 3 mega-ohm (should have been ~400 kilo-ohm).
System 51 (US2632MA27): We went through the ion source connections job aid here also and everything checked out the same as system 54. Again we saw very high resistance between the quad bridges and quad radiator, but it was lower than the other one (1.2 mega-ohm and 350 kilo-ohm). We checked the side board per the referenced service notes and it checked out okay.
We also vented one of the good systems and checked the resistance between the quad bridges and quad radiator – it was similar to what we saw on system 51.
Between yesterday and today, we tried both problem analyzers with a side board from one of the new, known good systems they had here also. Neither one showed any change, so it appears the problem is inside the analyzer chamber. Moving the analyzers to different chassis showed that the electronic modules are functioning properly.
I think new analyzer assemblies are necessary for these two systems.
11/12 Travel to site to recovered parts and ship them back to Agilent. MD
10/30/25 RCook- Sent teams message to DCarvalho stating: David Carvalho Below are the past due and due by EOM Agilent ASP WOs. Just sending as an FYI
10.17.25 Hshaw - need to add mileage (50 miles) from WO-1299574 - 10/7 (total 106 miles).
Please assign to Maria Davis ARP to site is 59 miles. Zone 2
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02960290 | Labor | Open | 3 | $0.00 | Oct 5, 8:52 AM |
| WL-02960291 | Labor | Open | 2.5 | $285.00 | Oct 5, 8:52 AM |
| WL-02960292 | Labor | Open | 2.5 | $0.00 | Oct 5, 8:52 AM |
| WL-02960293 | Travel | Open | 56 | $359.00 | Oct 5, 8:52 AM |
| WL-02960294 | Travel | Open | 57 | $0.00 | Oct 5, 8:52 AM |
| WL-02967864 | Labor | Open | 2 | $228.00 | Oct 12, 6:44 AM |
| WL-02967865 | Travel | Open | 56 | $359.00 | Oct 12, 6:45 AM |
| WL-02967867 | Labor | Open | 2.5 | $0.00 | Oct 12, 7:02 AM |
| WL-03009065 | Labor | Open | 2 | $0.00 | Nov 15, 9:58 PM |
| WL-03009066 | Labor | Open | 2 | $228.00 | Nov 15, 9:58 PM |
| WL-03009067 | Labor | Open | 2 | $0.00 | Nov 15, 9:58 PM |
| WL-03040364 | Parts | Open | 0 | $0.00 | Dec 17, 9:22 AM |
| WL-03053526 | Parts | Open | 1 | $0.00 | Jan 5, 11:35 AM |
| WL-03080580 | Parts | Open | 1 | $0.00 | Jan 27, 5:40 PM |