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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307200 ↗ ServiceMax

ArchWell Health • Inspection • PSM

📍 Archwell - Westgate — 3501 S 84TH ST, OMAHA NE, 68124

Oct 1, 2025 → Dec 4, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (20 biz days late)
Active: 42 biz days
🕐 Clock stopped: Completed (Dec 4, 2025)
▶ Clock Running
Status: Created
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 1 → Oct 6, 2025
3 business days (counted)
Running total: 3 of ? biz days used
14d
▶ Clock Running
Status: Assigned
Oct 6 → Oct 27, 2025
14 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Entered
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 17 of ? biz days used
7d
▶ Clock Running
Status: On Hold
Oct 27 → Nov 5, 2025
7 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 24 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Nov 5 → Nov 17, 2025
7 business days (counted)
Running total: 31 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Nov 17 → Dec 4, 2025
11 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 42 of ? biz days used
Created: Oct 1, 2025 Completed: Dec 4, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Oct 1 → Oct 1 Created ▶ Running 0 0
Oct 1 → Oct 6 Ready for Scheduling ▶ Running 3 3
Oct 6 → Oct 27 Assigned ▶ Running 14 17
Oct 27 → Oct 27 Entered ▶ Running 0 17
Oct 27 → Nov 5 On Hold ▶ Running 7 24
Nov 5 → Nov 5 Ready for Scheduling ▶ Running 0 24
Nov 5 → Nov 17 Assigned ▶ Running 7 31
Nov 17 → Dec 4 Scheduled ▶ Running 11 42
Dec 4 → Dec 4 Tech On Site ▶ Running 0 42
Dispatch 0.0d
Holding 8.0d (excluded)
Coordinators 38.5d
Field Work 0.4d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
8.0 days
Coordinators
38.5 days
Over SLA
Field Work
0.4 days
Created: Oct 1, 2025 Due: Nov 26, 2025 Completed: Dec 4, 2025 (7 days late)
📅
43.0 days Total Age
⏱️
15.0d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
37.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00531925
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 74 pieces https://www.ebiotrack.com/inspection.php?iid=30439
Priority
Standard
Origin
Email
Reason
New Case
Contact
Manager Archwell Westgate
Owner
Leona Coonrod
Created
Oct 1, 2025
Work Orders from this Case (1)
WO-01307200 (current) Invoiced
Inspection • Thomas J Langenberg Jr
Created: Oct 1, 2025 • Closed: Dec 4, 2025
Completed with significant delays
Invoiced • 154 days old
🚨
Primary Delay 15.0 days stuck in "Assigned"
⏱️
Total Delay 37.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.1d / 1.0d SLA
Assigned
23.0d / 0.5d SLA
On Hold
8.0d
Scheduled
11.5d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
3.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/17 KKelch Tim called me back to schedule for 12/4 between 9 and 11 am. Customer confirmed. 

11/17 KKelch called Tim to schedule for 12/4 between 9 and 11 am. Left info. 

11/5/2025 DNakoff - Please try

Site Contact Name: Tim Grollmes 

Site Phone Number: (531) 895-9802

Site Email: Tim.Grollmes@archwellhealth.com


10/27 KKelch called site to schedule for 11/6 between 9 and 11 am. Unable to leave VM. Placed on hold due to 3 failed attempts to contact.

10/20 KKelch called site to schedule for 11/6 between 9 and 11 am. Unable to leave VM.

10/13 KKelch called site to schedule for 11/6 between 9 and 11 am. Unable to leave VM. 

🔧 Work Performed
performed the annual inspection on 76 pieces of equipment.
🔍 Technician Findings
annual inspection due
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 74 pieces https://www.ebiotrack.com/inspection.php?iid=30439

Timeline

📞
Case Linked Oct 1, 7:01 AM
Case Number: 00531925
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 1, 10:23 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Oct 6, 10:05 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 23h
🚨 15.0 business days
🆕
▶
2 Status: Entered Oct 27, 10:35 AM
Status: Entered → Status: On Hold
⏸️
Status: On Hold by Kaitlyn Kelch
From: Entered
To: On Hold
Duration in Previous: 1m
⚠️ 8.0 business days
📅
Status: Ready for Scheduling by Dylan Nakoff Nov 5, 10:40 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 9d 1h
👷
▶
2 Status: Assigned Nov 5, 11:06 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Thomas J Langenberg Jr
⚠️ 8.0 business days
📅
▶
2 Dispatch Scheduled Nov 17, 3:03 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 12d 3h
🚨 12.0 business days
🔧
Status: Tech On Site by Thomas Langenberg Dec 4, 9:15 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 16d 18h
⏱️
3x Labor Added Dec 4, 12:31 PM
Type: Labor, Travel
Status: Open
Qty: 1.25, 3.4333333333333, 51
✔️
Status: Completed by Thomas Langenberg Dec 4, 12:37 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 21m, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 9, 10:05 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 21h, 0m
⏳ 4.0 business days
🧾
Invoice Created Dec 12, 4:22 PM
Invoice Number: SM-248514

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 15.0 business days (threshold: 4.0 business hours)
Exceeded by 14.5 business days
Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Scheduled
Duration: 11.5 business days (threshold: 2.0 business days)
Exceeded by 9.5 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days

🔗 Related Artifacts

📞
Case 00531925
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Thomas J Langenberg Jr
Scheduled
Dec 4, 10:00 AM
Created
Oct 1, 10:23 AM
Invoice #
SM-248514

Work Details (3)

Name Type Status Qty Amount Date
WL-03026281 Labor Open 1.25 $0.00 Dec 4, 12:31 PM
WL-03026282 Labor Open 3.4333333333333 $1,732.00 Dec 4, 12:31 PM
WL-03026283 Travel Open 51 - Dec 4, 12:31 PM

Details