Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307215 ↗ ServiceMax

DMC Primary Care New Hampshire • Misc. Inspection • P5

📍 DMC at Derry — 6 Tsienneto Road, Derry NH, 03038

Oct 1, 2025 → Dec 10, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 8, 2025
✗ SLA Missed (41 biz days late)
Active: 46 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 10, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Scheduled
Oct 1 → Oct 3, 2025
2 business days (counted)
Running total: 2 of 5 biz days used
25d
▶ Clock Running
Status: On Hold
Oct 3 → Nov 10, 2025
25 business days (counted)
Running total: 27 of 5 biz days used
6d
▶ Clock Running
Status: Ready for Scheduling
Nov 10 → Nov 19, 2025
6 business days (counted)
Running total: 33 of 5 biz days used
▶ Clock Running
Status: Assigned
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 33 of 5 biz days used
▶ Clock Running
Status: Scheduled
Nov 19 → Nov 24, 2025
3 business days (counted)
Running total: 36 of 5 biz days used
▶ Clock Running
Status: Entered
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 36 of 5 biz days used
3d
▶ Clock Running
Status: Assigned
Nov 24 → Dec 1, 2025
3 business days (counted)
Running total: 39 of 5 biz days used
7d
▶ Clock Running
Status: Scheduled
Dec 1 → Dec 10, 2025
7 business days (counted)
Running total: 46 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 46 of 5 biz days used
▶ Clock Running
Status: Scheduled
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 46 of 5 biz days used
Created: Oct 1, 2025 Completed: Dec 10, 2025
Business Days Used 46 / 5
0 5d budget +41d over
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Oct 1 → Oct 1 Created ▶ Running 0 0 / 5
Oct 1 → Oct 1 Ready for Scheduling ▶ Running 0 0 / 5
Oct 1 → Oct 1 Assigned ▶ Running 0 0 / 5
Oct 1 → Oct 3 Scheduled ▶ Running 2 2 / 5
Oct 3 → Nov 10 On Hold ▶ Running 25 27 / 5
Nov 10 → Nov 19 Ready for Scheduling ▶ Running 6 33 / 5
Nov 19 → Nov 19 Assigned ▶ Running 0 33 / 5
Nov 19 → Nov 24 Scheduled ▶ Running 3 36 / 5
Nov 24 → Nov 24 Entered ▶ Running 0 36 / 5
Nov 24 → Dec 1 Assigned ▶ Running 3 39 / 5
Dec 1 → Dec 10 Scheduled ▶ Running 7 46 / 5
Dec 10 → Dec 10 Tech On Site ▶ Running 0 46 / 5
Dec 10 → Dec 10 Scheduled ▶ Running 0 46 / 5
Dispatch 0.0d
Holding 26.0d (excluded)
Coordinators 25.9d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
26.0 days
Coordinators
25.9 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Oct 1, 2025 Due: Dec 12, 2025 Completed: Dec 10, 2025 (2 days early)
📅
47.0 days Total Age
⏱️
26.0d in On Hold Longest Stage
🔄
16 transitions Status Changes
⚠️
21.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00531338
check with Sherry on this one 9/30
Closed
Inspection: Miscellaneous Equipment Inspection Follow-up to WO-01298157 Tech Joseph Anderson Follow up will be needed to complete initial inspection, total of around 250 pieces. https://www.ebiotrack.com/inspection.php?iid=30447
Priority
High
Origin
Created From WO
Reason
New Case
Contact
Allison Pajunen
Owner
Jessica Sells
Created
Sep 29, 2025
Work Orders from this Case (1)
WO-01307215 (current) Invoiced
Misc. Inspection • James Duff
Created: Oct 1, 2025 • Closed: Dec 10, 2025
Completed with significant delays
Invoiced • 154 days old
🚨
Primary Delay 26.0 days stuck in "On Hold"
⏱️
Total Delay 21.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
7.1d / 1.0d SLA
Assigned
3.9d / 0.5d SLA
Scheduled
14.9d / 2.0d SLA
On Hold
26.0d
Tech On Site
1.0d / 1.0d SLA
Closed
4.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/24 KSmith -- Shawn is checking with Joey Anderson to see if he would like to come back and complete this site as scheduled (12/10-12/12, Joey started the inspection). If Joey cannot need to reschedule inspection for another date with POC

11/18 KSmith -- Scheduled for 12/10-12/12 with Allison (JS)

11/17 KSmith -- Sent email to Janet to confirm they are ready to finish the inspection and schedule for 12/10-12/12 if so (JS)

11/12 KSmith -- Sent email to Janet to confirm they are ready to finish the inspection and schedule for 12/10-12/12 if so (JS)

10/3 KSmith -- Janet requested we place this on hold for now and they will let us know when they are ready for us to finish the inspection.

10/1 KSmith -- Scheduled for 10/9-10/10 with Allison

10/1 KSmith -- Sent email to Allison to schedule for 10/9-10/10

🔧 Work Performed
12/10/2025 JWD Located all biomedical equipment and perform initial inspection, calibration and electrical safety tests for this site. Total of bed equipment inspected is 83. Added all equipment to inventory. All equipment not located added to archives notified POC of inspection findings and completion.
🔍 Technician Findings
12/10/2025 JWD Complete a walkthrough with the POC for the units that need to be inspected. Locate all biomed equipment and perform initial inspection, calibration and electrical safety tests for this site. Add all equipment to inventory. Any equipment not located add to archives. Notify POC of inspection findings and completion.
⚠️ Problem Description
Inspection: Miscellaneous Equipment Inspection Follow-up to WO-01298157 Tech Joseph Anderson Follow up will be needed to complete initial inspection, total of around 250 pieces. https://www.ebiotrack.com/inspection.php?iid=30447

Timeline

📞
Case Linked Sep 29, 5:39 PM
Case Number: 00531338
Subject: check with Sherry on this one 9/30
Status: Closed
⏳ 2.8 business days
📋
▶
2 Work Order Created Oct 1, 11:20 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 1, 12:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 58m
🗓️
▶
2 Status: Scheduled Oct 1, 12:28 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-09T14:00:00.000+0000
⏳ 3.0 business days
⏸️
Status: On Hold by Kourtney Smith Oct 3, 7:39 AM
From: Scheduled
To: On Hold
Duration in Previous: 1d 19h
🚨 26.0 business days
📅
Status: Ready for Scheduling by Scott Berry Nov 10, 10:36 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 38d 3h
⚠️ 7.0 business days
👷
▶
3 Technician Assigned Nov 19, 10:23 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 8d 23h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-10T14:00:00.000+0000
⏳ 4.0 business days
🆕
▶
3 Status: Entered Nov 24, 12:10 PM
Status: Entered → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Nick O'Neill
👷
Status: Assigned by Kourtney Smith
From: Entered
To: Assigned
Duration in Previous: 1m
⏳ 4.0 business days
👷
▶
3 Technician Assigned Dec 1, 11:43 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 6d 23h
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-10T14:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by James Duff Dec 10, 9:05 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 21h
🗓️
Status: Scheduled by Kourtney Smith Dec 10, 4:54 PM
From: Tech On Site
To: Scheduled
Duration in Previous: 7h 48m
⏱️
3x Labor Added Dec 10, 5:05 PM
Type: Labor
Status: Open
Qty: 0.5, 8
💵
Expenses Added Dec 10, 5:18 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by James Duff Dec 10, 5:23 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 29m, 0m
⏳ 4.8 business days
📄
▶
5 Status: Ready to Bill Dec 16, 9:12 AM
Status: Ready to Bill → Status: Billing Review → Status: Invoice Pending → Status: Invoiced → Invoice Created
💵
Status: Billing Review by Diane Patton
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1m, 0m
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 0m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-249151

Bottlenecks

Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.5 business hours
Ready for Scheduling
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 3.9 business days (threshold: 4.0 business hours)
Exceeded by 3.4 business days
Scheduled
Duration: 7.9 business days (threshold: 2.0 business days)
Exceeded by 5.9 business days
Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days

🔗 Related Artifacts

📞
Case 00531338
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
N/A
Technician
James Duff
Scheduled
Dec 10, 9:00 AM
Created
Oct 1, 11:20 AM
Invoice #
SM-249151

Work Details (4)

Name Type Status Qty Amount Date
WL-03033288 Labor Open 0.5 $0.00 Dec 10, 5:05 PM
WL-03033289 Labor Open 8 $2,758.40 Dec 10, 5:05 PM
WL-03033290 Labor Open 0.5 $0.00 Dec 10, 5:05 PM
WL-03033309 Expenses Open 1 $0.00 Dec 10, 5:18 PM

Details