Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 Rowan Piercing Studio — 15900 La Cantera Pkwy Ste 6625, San Antonio TX, 78256-2427
Oct 1, 2025 → Oct 7, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Oct 1 → Oct 1 | Created | ▶ Running | 0 | 0 / 4 |
| Oct 1 → Oct 1 | Ready for Scheduling | ▶ Running | 0 | 0 / 4 |
| Oct 1 → Oct 1 | Assigned | ▶ Running | 0 | 0 / 4 |
| Oct 1 → Oct 1 | Awaiting Parts - Customer | ⏸ Paused | 0 | — |
| Oct 1 → Oct 2 | Ready for Scheduling | ▶ Running | 1 | 1 / 4 |
| Oct 2 → Oct 2 | Assigned | ▶ Running | 0 | 1 / 4 |
| Oct 2 → Oct 7 | Scheduled | ▶ Running | 3 | 4 / 4 |
| Oct 7 → Oct 7 | Tech On Site | ▶ Running | 0 | 4 / 4 |
10/10/25 CDempsey- notified Anthony of correction again.
10/9/25 CDempsey- notifying Anthony of correction needed.
10/9/25 NSuarez SRA needs to be completed.
10/02/2025 LHill-called (713) 725-1370 for Latoya. She confirmed 10/7 with tech arrival between 10-12.
Name of person you are speaking with: Latoya Lewis
1. Onsite Access Requirements
Are there any requirements for the technician to access the site? (credentialing, safety training, escorts, badges, PPE, etc.)
Customer Response: No
Are there any additional requirements to access the equipment itself (locked room, gate, etc.)?
Customer Response: No
2. Parts Delivery (if applicable)
Have the shipped parts been received? ☐ Yes /☒ No
(provide the list of Parts sent if known)
Did they confirm each part number has arrived? ☐ Yes /☐ No
(If No to the above): Did they confirm total number of parts? ☐ Yes /☐ No
(If No to the above): Did they refuse to confirm parts? ☐ Yes /☐ No
Where will the technician be able to locate the parts onsite?
Customer Response: Site will have parts waiting on him
If parts have not arrived yet but have an ETA: ETA on parts is 10/06
Can the site place the parts near the equipment? ☐ Yes /☐ No
(If No to the above): Is there a designated area for parts?
Customer Response: scheduled to be delivered 10/6. Site will have parts waiting for tech.
3. Schedule Confirmation
Confirm scheduled service date: 10/7
Confirm arrival window (2–4 hrs): 10am-12pm
(Note: Window should cover 1-2 hrs before and 1-2 hrs after expected arrival.)
(Note: enter the time you believe the tech will arrive as the calendar "start time")
4. Onsite Point of Contact (POC)
Will you be the onsite POC on the scheduled date? ☐ Yes / ☒ No
Best phone number for technician to use: 210-591-5246
(If the above answer is NO): Onsite POC Name & Number: Rio at 210-591-5246
10/02/2025 LHill-tracked parts.
Your shipment
1ZE444250347312510
Estimated delivery
Monday, October 06 between 12:45 P.M. - 3:45 P.M.
10/1 KHardison: No ETA. Updated due date.
Ship To Name: Rowan Piercing Studio Ship To Address: 15900 La Cantera Pkwy Ste 6625 Ship To City/State: San Antonio, TX 78256-2427 Waybill (Tracking #): 1ZE444250347312510 Carrier: UPS-Parcel-Ground LINE NO: 1.1 QTY: 1 ITEM: 053-1253-00 SERIAL #: DESCRIPTION: M9/M11 DOOR HANDLE LINE NO: 2.1 QTY: 2 ITEM: 040-0010-75 SERIAL #: DESCRIPTION: SCR PNH 0.190-24 X 0.375 PHLPS ZN UNC-210/10/1/2025jsels
left voicemail with wo # and I told her a coordinator would call to schedule the onsite visit
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02962333 | Labor | Open | 1 | $0.00 | Oct 7, 4:47 PM |
| WL-02962334 | Labor | Open | 1 | $110.00 | Oct 7, 4:47 PM |
| WL-02962336 | Travel | Open | 13 | $110.00 | Oct 7, 4:49 PM |