Midmark Service Request Dispatch Authorization - WO-00110795
Closed
Travel Zone 1
PROBLEM SUMMARY
NWD Syringe buttons sticking. leaking from the toggle switch.
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
DISPATCH ITEMS
Serial # V1962973 Item 8000-008
ITEM DESCRIPTION
VETPRO 1000 W/LED SCALER AND FIBER OPTICS
PCR CODES
Problem Cause Resolution
SYRINGE ISSUES UM UNDETERMINED DIAGNOSING PRODUCT
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Ship Exchanged Open 729899 120795 1.00000
10/6/2025 Sramen - updated due date based on parts delivery
10-3 Mburris email from POC to set
10-3 Mburris email sent to POC
10-3 Mburris
1ZE444250375935214
Estimated delivery
Tuesday, October 07 between 9:30 A.M. - 1:30 P.M
10/02/2025 SRobinson- Due date updated to match tracking. No ETA. 1ZE444250375935214
10/01/2025 SRobinson- Called Michelle Gardner, 1(702) 565-6558. Asked for Michelle, gave her the WO# and advised a coordinator will be reaching out to schedule.
🔧Work Performed
The valve was successfully replaced, and the scaler functionality was confirmed through testing.
🔍Technician Findings
leaking from toggle switch
⚠️Problem Description
Travel Zone 1
PROBLEM SUMMARY
NWD Syringe buttons sticking. leaking from the toggle switch.
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
DISPATCH ITEMS
Serial # V1962973 Item 8000-008
ITEM DESCRIPTION
VETPRO 1000 W/LED SCALER AND FIBER OPTICS
PCR CODES
Problem Cause Resolution
SYRINGE ISSUES UM UNDETERMINED DIAGNOSING PRODUCT
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Ship Exchanged Open 729899 120795 1.00000
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📧
Email:Re: EMSAR Request for service at VCA Black Mountain Animal Hospital (Email to schedule service)
Completed Oct 3, 2025
From: Michelle.Gardner@vca.com
To: michael.burris@emsar.com
That will work for us.
Thank you
Michelle Gardner-Hospital Manager
VCA Black Mountain Animal Hospital AU213
400 College Dr, Suite A
Henderson, NV 89015
702-565-6558
michelle.gardner@vca.com
________________________________
From: Michael Burris <michael.burris@emsar.com>
Sent: Friday, October 3, 2025 11:41 AM
To: Michelle Gardner <Michelle.Gardner@vca.com>
Subject: RE: EMSAR Request for service at VCA Black Mounta
📧
Email: EMSAR Request for service at VCA Black Mountain Animal Hospital (Email to schedule service)
Completed Oct 3, 2025
To: michelle.gardner@vca.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at VCA Black Mountain Animal Hospital (Email to schedule service)
Body:
Hi Michelle Gardner,
I hope you're doing well. I wanted to inform you that we’ve received the tracking information for the parts required for your service. We’re now ready to schedule your appointment to complete the [repair/maintenance] on your Syringe buttons sticking. leaking from the toggle switch
📋
Outbound to +17025656558
Completed Oct 1, 2025
10/01/2025 SRobinson- Called Michelle Gardner, 1(702) 565-6558. Asked for Michelle, gave her the WO# and advised a coordinator will be reaching out to schedule.
Work Order: WO-01307255
Account: MIDMARK
Customer Case Number: SR 1467632 WO-00110795
Location: VCA Black Mountain Animal Hospital
Address: 400 College Dr, Ste A, HENDERSON, NV 89015
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V1962973
Contact Name: Michelle Gardner
Contact
PDF
SRA_WO-00110795_ver1
Oct 1, 2025
PDF
black moutain
Oct 10, 2025
Timeline
📞
Case Linked Oct 1, 12:29 PM
Case Number:00532071
Subject:Midmark Service Request Dispatch Authorization - WO-00110795
Status:Closed
📋
Work Order Created Oct 1, 1:26 PM
Work Order:WO-01307255
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Shelby RobinsonOct 1, 1:33 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:7m
👷
▶
2
Technician Assigned Oct 1, 5:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:3h 35m
👤
Status: Awaiting Parts - Customer by Michael BurrisOct 1, 5:15 PM
From:Assigned
To:Awaiting Parts - Customer
Duration in Previous:6m
📅
Status: Ready for Scheduling by Shelby RobinsonOct 2, 10:58 AM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:17h 42m
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Oct 3, 2:42 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-10-09T16:00:00.000+0000
⚠️5.0 business days
🔧
Status: Tech On Site by Michael RussellOct 9, 12:00 PM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 21h
⏱️
▶
2
3x Labor Added Oct 9, 1:53 PM
3x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Michael Russell
From:Tech On Site
To:Tech Off Site
Duration in Previous:1h 55m
✔️
▶
2
Status: Completed Oct 10, 2:42 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Michael Russell
From:Completed
To:Closed
Duration in Previous:3m
⏳1.0 business days
📄
▶
3
Status: Ready to Bill Oct 13, 2:30 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Nancy Suarez
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1m
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created Oct 14, 11:52 AM
Invoice Number:SM-243475
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)