Detailed work order timeline, KPIs, and analysis
Accucold • Repair • PC
📍 FloMed Infusion Delray Beach — 15340 Jog Road #215, Delray Beach FL, 33446
Oct 1, 2025 → Oct 27, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Oct 1 → Oct 1 | Created | ▶ Running | 0 | 0 |
| Oct 1 → Oct 2 | L2 Screening | ▶ Running | 1 | 1 |
| Oct 2 → Oct 8 | Ready for Scheduling | ▶ Running | 4 | 5 |
| Oct 8 → Oct 8 | Assigned | ▶ Running | 0 | 5 |
| Oct 8 → Oct 10 | Scheduled | ▶ Running | 2 | 7 |
| Oct 10 → Oct 12 | Tech On Site | ▶ Running | 0 | 7 |
| Oct 12 → Oct 14 | Tech Off Site | ▶ Running | 1 | 8 |
| Oct 14 → Oct 17 | Awaiting Parts | ⏸ Paused | 3 | — |
| Oct 17 → Oct 23 | Reschedule | ▶ Running | 4 | 12 |
| Oct 23 → Oct 27 | Scheduled | ▶ Running | 2 | 14 |
10/23/25 RCook- Updated due date based on parts. Removed delay code
10/23/25 AJinerson - Received call back from Robert regarding scheduling.
Robert confirmed they received the parts today.
Robert confirmed scheduling tech visit for first stop Monday, 10/27 with eta between 9am-10am.
POC on site: Robert Denson
Parts: Robert has parts
Arrival Instructions: Elkin can call Robert on cell upon arrival to meet on site:
#561-714-0816
Correct site address:
(tech went to this last time as well)
12989 Southern Blvd Suite 102, Loxahatchee, Fl,33143
10/22/25 AJinerson - Called POC to follow up and see if parts have been delivered from Accucold yet. Spoke with Maurice who said Robert was not in at the time of our call but will be back tomorrow, 10/23. Maurice said they have not received anything from Accucold yet, but Robert will have more information. Maurice took my contact info to have Robert call tomorrow.
10/22/25 AJinerson - Parts tracking below shows tracking for parts that were delivered to Wilmington, OH, not the site and the parts order has notes stating Accucold will be shipping parts directly to customer:
10/13/25 RCook- Received teams message from RIngraham stating: I also got a text from Elkin about WO-01307285. It's an Accucold WO and he said their tech support person (Will) is sending a part, but Elkin doesn't have the part number yet. He asked that we put the WO in ON HOLD status for now.
Responded stating; We cannot place the WO on hold as the on hold status is for contact issues. Unfortunately, this will cause us to lose visibility of the WO. Stephanie Ramen Is there a dummy part number to use?
Per SRamen: Elkin needs to add that dummy parts order to this wo to get it into the awaiting parts status.
10/10/25 RCook- Received message from technician asking what status this WO should be in because parts are being sent for a return visit. Advised tech to place a dummy parts order so WO goes into the correct status.
10/10/25 EBar.
I headed to the address in the WO but after I was there, I was instructed that the refrigerator is located in another place. 12989 Southern Blvd Suite 102, Loxahatchee, Fl,33143 POC Robrt Ph 561 714 0816.
Tech Support will take care of the part replacement. It could be a sensor.
10/8/25 RCook- Spoke with Robert Denson, scheduled for 10/10/25. Arrival time between 8-10AM. States nothing is needed for access to site or unit. States he will be the POC onsite that day.
10/8/25 RCook- Spoke with Robert Denson and offered to schedule for 10/13/25. States that they need something sooner because this unit has not been working properly since it was installed 3 weeks ago and has a high dollar amount of medication is the unit. Reached out to MFranks to discuss moving some stuff around to make this work for 10/10/25.
10/07/2025 DCox - escalation email received from Meghan/Accucold stating the customer is upset they have not been contacted to schedule this service yet. WO was moved to RFS 10/02. Email sent to Stephanie for ETA on contact/scheduling.
10/01/2025 SRobinson- Called Robert Denson, 561-559-9800. Asked for Robert, gave him the WO# and advised a coordinator will be reaching out to schedule. His Ext is 107.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02966499 | Labor | Open | 1.5 | $187.50 | Oct 10, 1:19 PM |
| WL-02966500 | Labor | Open | 1.5 | $0.00 | Oct 10, 1:19 PM |
| WL-02966501 | Labor | Open | 0.5 | $125.00 | Oct 10, 1:19 PM |
| WL-02966502 | Labor | Open | 0.5 | $0.00 | Oct 10, 1:19 PM |
| WL-02966503 | Travel | Open | 50 | $0.00 | Oct 10, 1:19 PM |
| WL-02966504 | Travel | Open | 25 | $250.00 | Oct 10, 1:19 PM |
| WL-02966505 | Travel | Open | 60 | $0.00 | Oct 10, 1:19 PM |
| WL-02966520 | Labor | Open | 1.6166666666667 | $0.00 | Oct 10, 1:23 PM |
| WL-02968533 | Parts | Open | 1 | $0.00 | Oct 13, 11:44 AM |
| WL-02975060 | Expenses | Open | 1 | $0.00 | Oct 17, 4:08 PM |
| WL-02985029 | Labor | Open | 2 | $0.00 | Oct 27, 9:23 AM |
| WL-02985030 | Travel | Open | 60 | $250.00 | Oct 27, 9:23 AM |
| WL-02985700 | Labor | Open | 2.25 | $281.25 | Oct 27, 5:23 PM |
| WL-02985745 | Labor | Open | 1 | $0.00 | Oct 27, 5:59 PM |
| WL-02985746 | Travel | Open | 36 | $0.00 | Oct 27, 5:59 PM |