10/17/25 Dpatton -Teams message to Ben. WO's for this location are not billing PM lines. Did tech enter in EBT correctly?
10-2 Mburris called site spoke with Oscar Luna and set appt
🔧Work Performed
Stryker - Power Pro
Serial #: 2204020700048 - Asset ID: 13346859
Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393)
Serial #: 2304004300017 - Asset ID: 13346860
⚠️Problem Description
Q-00030229
FIRE STATION 1:
(1) Stryker Power-PRO XT
(1) Stair Pro Model 6252
https://www.ebiotrack.com/inspection.php?iid=30450
📋
Inbound from +14248570827
Completed Oct 9, 2025
Oscar all to verify what day Rene is coming.
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Outbound to +14248570827
Completed Oct 2, 2025
10-2 Mburris called site spoke with Oscar Luna and set appt
Oct 2, 2025 2:35pm
@Rene Yescas Do this one 1st please
Dec 10, 2025 12:19pm
hi @Rene Yescas @Nicholas Willick Please enter work details in EBT and sync WO to servicemax. Thank you!
📅
WO-01307318 - Preventive Maintenance - Santa Monica - Santa Monica Fire Dept. - Station 1
Oct 15, 2025 7:00am – 2:00pm
Work Order: WO-01307318
Account: SANTA MONICA FIRE DEPARTMENT
Customer Case Number:
Location: Santa Monica Fire Dept. - Station 1
Address: 1337 7th Street, Santa Monica, CA 90401
Manufacturer:
Model #:
Serial #:
Contact Name: Oscar Luna
Contact Phone: (424) 857-0827
Contact Email: oscar.luna@san
Timeline
📞
Case Linked Oct 1, 3:30 PM
Case Number:00532169
Subject:eBiotrack - New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Oct 1, 3:37 PM
Work Order Created → Status: Ready for Scheduling
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Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Oct 1, 6:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:3h 1m
🗓️
▶
2
Status: Scheduled Oct 2, 2:35 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-10-14T15:00:00.000+0000
⚠️7.0 business days
📅
Dispatch Scheduled by Michael BurrisOct 10, 1:16 PM
Scheduled For:2025-10-13T15:00:00.000+0000
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Dispatch Scheduled by Michael BurrisOct 10, 2:10 PM
Scheduled For:2025-10-15T11:00:00.000+0000
⏳3.0 business days
🏁
Status: Closed by Ben SaurOct 15, 10:53 PM
From:Scheduled
To:Closed
Duration in Previous:13d 8h
⏳2.1 business days
💵
Status: Billing Review by Diane PattonOct 17, 12:29 PM
From:Closed
To:Billing Review
Duration in Previous:1d 13h
🚨36.0 business days
✏️
Status: WO Correction Needed by Diane PattonDec 10, 12:18 PM
From:Billing Review
To:WO Correction Needed
Duration in Previous:54d 0h
⏳4.0 business days
⏱️
▶
2
4x Labor Added Dec 15, 12:55 PM
4x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From:WO Correction Needed
To:Closed
Duration in Previous:5d 0h
⏳2.0 business days
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▶
3
Status: Ready to Bill Dec 16, 5:36 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-249241
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
Bottlenecks
Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.3 business hours
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 35.9 business days (threshold: 2.0 business days)
Exceeded by 33.9 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)