Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307330 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 State of Oklahoma Office of the Chief Medical Examiner — 921 NE 23rd St, Oklahoma City OK, 73105

Oct 1, 2025 → Oct 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (22 biz days early)
Active: 16 biz days
🕐 Clock stopped: Completed (Oct 26, 2025)
▶ Clock Running
Status: Created
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Assigned
Oct 1 → Oct 19, 2025
11 business days (counted)
Running total: 11 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Oct 19 → Oct 26, 2025
5 business days (counted)
Running total: 16 of ? biz days used
Created: Oct 1, 2025 Completed: Oct 26, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 1 → Oct 1 Created ▶ Running 0 0
Oct 1 → Oct 1 Ready for Scheduling ▶ Running 0 0
Oct 1 → Oct 19 Assigned ▶ Running 11 11
Oct 19 → Oct 26 Scheduled ▶ Running 5 16
Dispatch 0.0d
Coordinators 16.5d
Billing 10.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
16.5 days
Over SLA
Billing
10.3 days
Over SLA
Created: Oct 1, 2025 Due: Nov 30, 2025 Completed: Oct 26, 2025 (35 days early)
📅
16.5 days Total Age
⏱️
11.5d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
23.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00532196
6007945889
Closed
28R SYS-GC-7890 Contract ends 04/14/2026 includes Repair PM G3440B CN15233095 Agilent 7890B Series GC Custom G4567A CN15120047 7650 ALS
Priority
High
Origin
Web
Reason
New Case
Contact
Lauren Kerian
Owner
Leona Coonrod
Created
Oct 1, 2025
Work Orders from this Case (1)
WO-01307330 (current) Invoiced
Preventive Maintenance • Maria Davis
Created: Oct 1, 2025 • Closed: Oct 26, 2025
Completed with significant delays
Invoiced • 154 days old
🚨
Primary Delay 11.5 days stuck in "Assigned"
⏱️
Total Delay 23.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
11.5d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
10.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/23 3rd call of today. Travel, mileage and zone are on WO-01298544. Leonard. MD



Please assign to Maria Davis ARP to site is 225 miles. Zone 5

🔧 Work Performed
10/23/2025 GC PM was performed per Agilent. All parts were replaced, columns were trimmed. Method was loaded and stabilized for some time. A sequence in Front and Back channel was run
⚠️ Problem Description
28R SYS-GC-7890 Contract ends 04/14/2026 includes Repair PM G3440B CN15233095 Agilent 7890B Series GC Custom G4567A CN15120047 7650 ALS
📄 Description
Agilent 7890B Series GC Custom
📞 Call Description
NOV 2025 GC PM

Timeline

📞
▶
4 Case Linked Oct 1, 4:02 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01307330
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hF00000028i6gIAA, Maria Davis
🚨 12.0 business days
🗓️
▶
2 Status: Scheduled Oct 19, 12:05 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For: 2025-10-28T19:00:00.000+0000
⚠️ 5.0 business days
⏱️
7x Labor Added Oct 25, 10:01 PM
Type: Labor, Parts
Status: Open
Qty: 3, 2, 1
✔️
▶
2 Status: Completed Oct 26, 9:10 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Maria Davis
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 1.0 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 27, 5:33 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 8h
🚨 10.8 business days
📨
▶
2 Status: Invoice Pending Nov 10, 3:46 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Nov 13, 11:08 AM
Invoice Number: SM-246148

Bottlenecks

Assigned
Duration: 11.5 business days (threshold: 4.0 business hours)
Exceeded by 11.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 10.3 business days (threshold: 1.0 business days)
Exceeded by 9.3 business days

🔗 Related Artifacts

📞
Case 00532196
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Maria Davis
Scheduled
Oct 28, 3:00 PM
Created
Oct 1, 4:02 PM
Invoice #
SM-246148

Work Details (7)

Name Type Status Qty Amount Date
WL-02984436 Labor Open 3 $285.00 Oct 25, 10:01 PM
WL-02984437 Parts Open 2 $0.00 Oct 25, 10:01 PM
WL-02984438 Parts Open 2 $0.00 Oct 25, 10:01 PM
WL-02984439 Parts Open 2 $0.00 Oct 25, 10:01 PM
WL-02984440 Parts Open 1 $0.00 Oct 25, 10:01 PM
WL-02984441 Parts Open 2 $0.00 Oct 25, 10:01 PM
WL-02984442 Parts Open 2 $0.00 Oct 25, 10:01 PM

Details