Detailed work order timeline, KPIs, and analysis
ArchWell Health • Installation • P3
📍 Archwell - Papago — 4420 E. McDowell Rd., Phoenix AZ, 85008
Oct 2, 2025 → Oct 3, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Oct 2 → Oct 2 | Created | ▶ Running | 0 | 0 / 3 |
| Oct 2 → Oct 2 | Ready for Scheduling | ▶ Running | 0 | 0 / 3 |
| Oct 2 → Oct 2 | Assigned | ▶ Running | 0 | 0 / 3 |
| Oct 2 → Oct 3 | Scheduled | ▶ Running | 1 | 1 / 3 |
| Oct 3 → Oct 3 | Tech On Site | ▶ Running | 0 | 1 / 3 |
10/02/2025 LH spoke with John Miles at 815-218-6645. He confirmed for tech to come onsite 10/3 with tech arrival between 8-10.
Name of person you are speaking with: John Miles
1. Onsite Access Requirements
Are there any requirements for the technician to access the site? (credentialing, safety training, escorts, badges, PPE, etc.)
Customer Response: Come in the front door
Are there any additional requirements to access the equipment itself (locked room, gate, etc.)?
Customer Response: No
2. Parts Delivery (if applicable) N/A
Have the shipped parts been received? ☐ Yes /☐ No
(provide the list of Parts sent if known)
Did they confirm each part number has arrived? ☐ Yes /☐ No
(If No to the above): Did they confirm total number of parts? ☐ Yes /☐ No
(If No to the above): Did they refuse to confirm parts? ☐ Yes /☐ No
Where will the technician be able to locate the parts onsite?
Customer Response:
If parts have not arrived yet but have an ETA:
Can the site place the parts near the equipment? ☐ Yes /☐ No
(If No to the above): Is there a designated area for parts?
Customer Response:
3. Schedule Confirmation
Confirm scheduled service date: 10/3
Confirm arrival window (2–4 hrs): 8am-10am
(Note: Window should cover 1-2 hrs before and 1-2 hrs after expected arrival.)
(Note: enter the time you believe the tech will arrive as the calendar "start time")
4. Onsite Point of Contact (POC)
Will you be the onsite POC on the scheduled date? ☐ Yes / ☒ No
Best phone number for technician to use: Jessica Hernandez
(If the above answer is NO): Onsite POC Name & Number: Jessica Hernandez at 602-692-2177
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02958844 | Labor | Open | 1.5 | $223.50 | Oct 3, 10:31 AM |
| WL-02958845 | Travel | Open | 54 | - | Oct 3, 10:31 AM |
| WL-02958846 | Travel | Open | 54 | - | Oct 3, 10:31 AM |
| WL-02959021 | Labor | Open | 1 | $149.00 | Oct 3, 1:00 PM |
| WL-02959022 | Labor | Open | 1.5 | $0.00 | Oct 3, 1:00 PM |