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WO-01307387 ↗ ServiceMax

Centurion of Florida • Inspection • PSM

📍 Taylor CI — 8501 Hampton Springs Rd, Perry FL, 32348

Oct 2, 2025 → Nov 4, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (1 biz days late)
Active: 22 biz days
🕐 Clock stopped: Completed (Nov 4, 2025)
▶ Clock Running
Status: Created
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Ready for Scheduling
Oct 2 → Oct 24, 2025
15 business days (counted)
Running total: 15 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Oct 24 → Oct 29, 2025
3 business days (counted)
Running total: 18 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Oct 29 → Nov 4, 2025
4 business days (counted)
Running total: 22 of ? biz days used
Created: Oct 2, 2025 Completed: Nov 4, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 2 → Oct 2 Created ▶ Running 0 0
Oct 2 → Oct 24 Ready for Scheduling ▶ Running 15 15
Oct 24 → Oct 29 Assigned ▶ Running 3 18
Oct 29 → Nov 4 Scheduled ▶ Running 4 22
Dispatch 0.0d
Coordinators 24.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
24.4 days
Over SLA
Billing
0.0 days
Created: Oct 2, 2025 Due: Nov 3, 2025 Completed: Nov 4, 2025 (on time)
📅
23.0 days Total Age
⏱️
16.0d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
22.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00532278
waiting on response - eBiotrack - Automated New Inspection Created
Closed
Inspection: 1 Inspection Description: Initial Annual Inspection 45 pieces https://www.ebiotrack.com/inspection.php?iid=30460
Priority
Standard
Origin
Email
Reason
New Case
Contact
Megan Norman
Owner
Leona Coonrod
Created
Oct 2, 2025
Work Orders from this Case (1)
WO-01307387 (current) Invoiced
Inspection • Yves Dessin
Created: Oct 2, 2025 • Closed: Nov 4, 2025
Completed with significant delays
Invoiced • 154 days old
🚨
Primary Delay 16.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 22.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
16.0d / 1.0d SLA
Assigned
3.4d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Closed
2.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/4/25 AJinerson - Called Melinda back per email request to see about servicing their Taylor Annex location. 

Melinda was asking about if we were going to service their “Taylor Annex” location at the same address, but we do not have a Taylor Annex location listed in SMX and I do not see any history of servicing one previously. 

Will follow up with tech sup/ASM on how to proceed since location doesn't exist.


10/29/25 AJinerson - Received call back from Melinda Sheffield who confirmed scheduling tech visit for inspection service for Tuesday, 11/4 with eta between 2PM-4PM. 

POC on site:

Melinda Sheffield

(850) 666-0527

masheffield@teamcenturion.com

Tech visit instructions:

Melinda confirmed nurses will be there 24/7 and it's ok for tech to work past admin time if admin goes home. 

Will send email to Melinda w/ tech names, list of tools, etc. 


10/29/25 AJinerson - Called POC from previous inspection WO - Melinda Sheffield. (850) 666-0527

Left VM regarding scheduling. 


10/29/25 AJinerson - Called POC 2nd time to follow up and schedule tech visit. Phone rang for 1 min 20 seconds again and disconnected with no answer/no option for VM.


10/24/25 AJinerson - Called Megan to schedule. Phone rang for 1 min 20 seconds with no answer and then disconnected itself. 

🔧 Work Performed
Arrived this site Inspected and calibration verified 35 device All passed. Returned back to service
🔍 Technician Findings
Arrived this site Inspected and calibration verified 35 device All passed. Returned back to service
⚠️ Problem Description
Inspection: 1 Inspection Description: Initial Annual Inspection 45 pieces https://www.ebiotrack.com/inspection.php?iid=30460

Timeline

📞
Case Linked Oct 2, 1:00 AM
Case Number: 00532278
Subject: waiting on response - eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Oct 2, 8:43 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 16.0 business days
👷
2 Status: Assigned Oct 24, 4:57 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Yves Dessin
3.9 business days
🗓️
2 Status: Scheduled Oct 29, 12:09 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-04T19:00:00.000+0000
⚠️ 5.0 business days
⏱️
3x Labor Added Nov 4, 3:40 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 2, 10
✔️
Status: Completed by Yves Dessin Nov 4, 3:54 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 4h, 0m
3.0 business days
📄
2 Status: Ready to Bill Nov 6, 5:41 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
1.8 business days
🧾
Invoice Created Nov 8, 12:05 PM
Invoice Number: SM-245788

Bottlenecks

Ready for Scheduling
Duration: 16.0 business days (threshold: 1.0 business days)
Exceeded by 15.0 business days
Assigned
Duration: 3.4 business days (threshold: 4.0 business hours)
Exceeded by 2.9 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

📞
Case 00532278
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Yves Dessin
Scheduled
Nov 4, 2:00 PM
Created
Oct 2, 8:43 AM
Invoice #
SM-245788

Work Details (3)

Name Type Status Qty Amount Date
WL-02995894 Labor Open 0.5 $0.00 Nov 4, 3:40 PM
WL-02995895 Labor Open 2 $1,495.00 Nov 4, 3:40 PM
WL-02995896 Travel Open 10 - Nov 4, 3:40 PM

Details