12/15 MOwens Sent a reply back to Renita to confirm scheduling the inspection visit for after 12pm on 12/18.
12/4 MOwens Renita replied back that any day coming up works for scheduling.
12/4 MOwens Called to speak to Renita Hoskins. Left a vm for her to call back to schedule the visit. Sent an email also.
🔧Work Performed
performed an inspection and electrical testing on the centrifuge. I placed all equipment back into service and is ready for use.
🔍Technician Findings
I arrived on site to do an inspection on the centrifuge.
⚠️Problem Description
Inspection: 1 - Centirfuge
Inspection Description: Semi Annual inspection for Centrifuge only
https://www.ebiotrack.com/inspection.php?iid=30462
📧
Email:RE: [EXTERNAL] VA Helena Outpatient Clinic West Helena AR Semi-Annual Centrifuge Inspection
Completed Dec 15, 2025
From: mowens@emsar.com
To: Renita.Hoskins@va.gov
Good morning. Sorry for the delay getting back to you. I am going to send my tech Michael Swingle this Thurs. 12/18 to your location after 12pm to complete the centrifuge inspection.
Melissa
From: Hoskins, Renita S. <Renita.Hoskins@va.gov>
Sent: Friday, December 5, 2025 10:15 AM
To: Melissa Owens <mowens@emsar.com>
Subject: RE: [EXTERNAL] VA Helena Outpatient Clinic West Helena AR Semi-Annual Centrifuge Inspection
Any day
📧
Email:RE: [EXTERNAL] VA Helena Outpatient Clinic West Helena AR Semi-Annual Centrifuge Inspection
Completed Dec 10, 2025
From: Renita.Hoskins@va.gov
To: mowens@emsar.com
Any day is fine.
From: Melissa Owens <mowens@emsar.com>
Sent: Thursday, December 4, 2025 10:17 AM
To: Hoskins, Renita S. <Renita.Hoskins@va.gov>
Subject: [EXTERNAL] VA Helena Outpatient Clinic West Helena AR Semi-Annual Centrifuge Inspection
Renita
It is time again in Dec. to complete the semi-annual centrifuge inspection at this location. What days during the week work the best to schedule the inspection visit?
📧
Email:VA Helena Outpatient Clinic West Helena AR Semi-Annual Centrifuge Inspection
Completed Dec 4, 2025
From: mowens@emsar.com
To: renita.hoskins@va.gov
Renita
It is time again in Dec. to complete the semi-annual centrifuge inspection at this location. What days during the week work the best to schedule the inspection visit?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/emsarinc> <http://twitter.com/emsarinc> <http:/
📋
Outbound to +18702283644
Completed Dec 4, 2025
Called to speak to Renita Hoskins. Left a vm for her to call back to schedule the visit.
📅
WO-01307388 - Inspection - WEST HELENA - VA Helena Outpatient Clinic
Dec 18, 2025 1:00pm – 2:00pm
Work Order: WO-01307388
Account: Sterling Medical
Customer Case Number:
Location: VA Helena Outpatient Clinic
Address: 125 Quarles Lane, WEST HELENA, AR 72342
Manufacturer:
Model #:
Serial #:
Contact Name: RENITA HOSKINS
Contact Phone: 870-228-3644
Contact Email: renita.hoskins@va.gov
Due Date:
Timeline
📞
Case Linked Oct 2, 1:00 AM
Case Number:00532279
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Oct 2, 8:45 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳4.0 business days
👷
▶
2
Status: Assigned Oct 7, 2:10 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician:Michael Swingle
🚨46.0 business days
🗓️
▶
2
Status: Scheduled Dec 15, 10:40 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-12-18T18:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by MICHAEL SWINGLEDec 18, 2:01 PM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 3h
⏱️
▶
2
5x Labor Added Dec 18, 2:30 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:33m, 0m
⏳3.0 business days
📄
▶
3
Status: Ready to Bill Dec 22, 1:41 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created
Invoice Number:SM-249755
Bottlenecks
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 45.7 business days (threshold: 4.0 business hours)
Exceeded by 45.2 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)