From: Shawn_Giffen@AtriusHealth.org
To: ksmith@emsar.com
Works for me
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, October 20, 2025 10:13 AM
To: Giffen, Shawn <Shawn_Giffen@AtriusHealth.org>
Subject: [EXTERNAL] Re: Atrius Health - Concord -- EMSAR Inspection -- WO-01307392
[External Content] This message is from an external source. Please exercise caution when opening attachments or links.
Hi Shawn,
I’m Kourtney with EMSAR, and I’m reaching out to schedule
To: shawn_giffen@atriushealth.org
CC:
BCC:
Attachment: --none--
Subject: Re: Atrius Health - Concord -- EMSAR Inspection -- WO-01307392
Body:
Hi Shawn,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Atrius Health - Concord located at 330 Baker St?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We
📧
Email: Atrius Health - Concord -- EMSAR Inspection -- WO-01307392
Completed Oct 16, 2025
To: shawn_giffen@atriushealth.org
CC:
BCC:
Attachment: --none--
Subject: Atrius Health - Concord -- EMSAR Inspection -- WO-01307392
Body:
Hi Shawn,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Atrius Health - Concord located at 330 Baker St?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We receiv
📅
WO-01307392 - Inspection - Concord - Atrius Health - Concord
Dec 16, 2025 9:00am – 5:00pm
Work Order: WO-01307392
Account: Atrius Health
Customer Case Number:
Location: Atrius Health - Concord
Address: 330 Baker St, Concord, MA 01742
Manufacturer:
Model #:
Serial #:
Contact Name: Shawn Griffen
Contact Phone: 978-287-9364
Contact Email: shawn_giffen@atriushealth.org
Due Date: 12/31/20
📅
WO-01307392 - Inspection - Concord - Atrius Health - Concord
Dec 15, 2025 9:00am – 5:00pm
Work Order: WO-01307392
Account: Atrius Health
Customer Case Number:
Location: Atrius Health - Concord
Address: 330 Baker St, Concord, MA 01742
Manufacturer:
Model #:
Serial #:
Contact Name: Shawn Griffen
Contact Phone: 978-287-9364
Contact Email: shawn_giffen@atriushealth.org
Due Dat
Timeline
📞
Case Linked Oct 2, 1:00 AM
Case Number:00532274
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Oct 2, 8:54 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨10.0 business days
👷
▶
2
Technician Assigned Oct 16, 11:46 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:14d 2h
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Oct 20, 3:52 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-12-15T14:00:00.000+0000
🚨35.0 business days
📅
Dispatch Scheduled by Kourtney SmithDec 10, 3:13 PM
Scheduled For:2025-12-16T14:00:00.000+0000
⚠️5.0 business days
⏱️
2x Labor Added Dec 16, 9:35 AM
Type:Labor, Expenses
Status:Open
Qty:1
⏱️
3x Labor Added Dec 16, 9:43 AM
Type:Labor
Status:Open
Qty:2.5, 3.5
⏱️
▶
2
Labor Added Dec 16, 4:01 PM
Labor Added → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1
⏱️
▶
2
3x Labor Added Dec 16, 8:12 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Nick O'Neill
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:57d 5h, 0m
⏳3.5 business days
📄
▶
2
Status: Ready to Bill Dec 19, 10:56 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳2.0 business days
🧾
Invoice Created Dec 22, 9:09 AM
Invoice Number:SM-249601
Bottlenecks
Ready for Scheduling
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 38.7 business days (threshold: 2.0 business days)
Exceeded by 36.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)