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← WO Overview

WO-01307398 ↗ ServiceMax

Department of Veterans Affairs • Inspection • PSM

📍 Edward Hines, Jr. VA Medical Center — 5000 South 5th Avenue, Hines IL, 60141

Oct 2, 2025 → Dec 26, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (35 biz days late)
Active: 56 biz days
🕐 Clock stopped: Completed (Dec 26, 2025)
▶ Clock Running
Status: Created
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
56d
▶ Clock Running
Status: Scheduled
Oct 2 → Dec 26, 2025
56 business days (counted)
Running total: 56 of ? biz days used
Created: Oct 2, 2025 Completed: Dec 26, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 2 → Oct 2 Created ▶ Running 0 0
Oct 2 → Oct 2 Ready for Scheduling ▶ Running 0 0
Oct 2 → Oct 2 Assigned ▶ Running 0 0
Oct 2 → Dec 26 Scheduled ▶ Running 56 56
Dispatch 0.0d
Coordinators 57.3d
Billing 17.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
57.3 days
Over SLA
Billing
17.3 days
Created: Oct 2, 2025 Due: Dec 31, 2025 Completed: Dec 26, 2025 (5 days early)
📅
57.0 days Total Age
⏱️
57.0d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
56.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
55 lines Work Details
🚩
9 visits On-Site Trips
📋
Coordinator Scheduling
🚨
9 On-Site Visits
9 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Dec 2, 2025
Visit 2 Dec 3, 2025
Visit 3 Dec 4, 2025
Visit 4 Dec 5, 2025
Visit 5 Dec 9, 2025
Visit 6 Dec 11, 2025
Visit 7 Dec 18, 2025
Visit 8 Dec 19, 2025
Visit 9 Dec 24, 2025

AI Analysis

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Originating Case

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Case #00532281
eBiotrack - Automated New Inspection Created
Closed
Inspection: 1 Inspection Description: INITIAL INSPECTION. 161 ASSETS. DO NOT SCHEDULE UNTIL DECEMBER. MUST BE COMPLETED AND BILLED IN DECEMBER. Entry Number Serial Model Location Building Equipment Category 16032 9306W0913 2500 B103-128 HINES - 128 SCALES: PATIENT: WHEELCHAIR 24238 68184 6006 E335-1 HINES - 1 SCALES: PATIENT: WHEELCHAIR 24677 68186 6006 B023-JOLIET CBOC - JOLIET SCALES: PATIENT: WHEELCHAIR 28216 60020675 6002 852-200 HINES - 200 SCALES: PATIENT: WHEELCHAIR 28519 67020349 6702 C101-221 HINES - 221 SCALES: PATIENT: WHEELCHAIR 38381 6002-4127 6002 1B15A-217 HINES - 217 SCALES: PATIENT: CHAIR 42130 4769 AL-42767 B022E-200 HINES - 200 SCALES: PATIENT: WHEELCHAIR 44780 VAH#8182 SECA 700 538-200 HINES - 200 SCALES: PATIENT 44781 VAH#8183 SECA 700 3035A-228 HINES - 228 SCALES: PATIENT 55069 0604T450137 4501XL A129-113 HINES - 113 SCALES: PATIENT: CHAIR 56763 5.70025E+12 SECA 700 4028-200 HINES - 200 SCALES: PATIENT: WHEELCHAIR 56764 5.70025E+12 SECA 700 4028-200 HINES - 200 SCALES: PATIENT: WHEELCHAIR 57438 E20207-0334 6439 R125-LASALLE CBOC - LASALLE SCALES: PATIENT 57778 4020049448 402KL 1097-228 HINES - 228 SCALES: PATIENT: WHEELCHAIR 57779 4020049444 402KL 4104-228 HINES - 228 SCALES: PATIENT: WHEELCHAIR 57780 4020049451 402KL 217-13 HINES - 13 SCALES: PATIENT: WHEELCHAIR 57781 4020049452 402KL 3090C-228 HINES - 228 SCALES: PATIENT: WHEELCHAIR 57782 4020049453 402KL 4035B-228 HINES - 228 SCALES: PATIENT: WHEELCHAIR 57783 4020049473 402KL 1076-228 HINES - 228 SCALES: PATIENT: WHEELCHAIR 57784 4020049487 402KL 1079B-228 HINES - 228 SCALES: PATIENT: WHEELCHAIR 58057 6002-6348 6002 1162-200 HINES - 200 SCALES: PATIENT: CHAIR 58217 SEE0733308 KMBXXXXXXXXX 2C26-217 HINES - 217 SCALES: PATIENT: WHEELCHAIR 58218 SEE0732021 KMBXXXXXXXXX D110-221 HINES - 221 SCALES: PATIENT: WHEELCHAIR 58278 5002-20308 5002 829-200 HINES - 200 SCALES: PATIENT: WHEELCHAIR 58757 E28907-0223 D-6439 101-AURORA CBOC - AURORA SCALES: PATIENT 60099 E10008-0351 750 1061L-228 HINES - 228 SCALES: PATIENT 61604 6002-6584 6002 B039F-200 HINES - 200 SCALES: PATIENT: CHAIR 65387 3349 SR755 4081-200 HINES - 200 SCALES: PATIENT: CHAIR 65389 3365 SR755 204-12 HINES - 12 SCALES: PATIENT: CHAIR 65390 3384 SR755L 4009-200 HINES - 200 SCALES: PATIENT: CHAIR 65391 3385 SR755L 4007-200 HINES - 200 SCALES: PATIENT: CHAIR 65392 3386 SR755L 669-200 HINES - 200 SCALES: PATIENT: CHAIR 65937 67025244 6702W 685-200 HINES - 200 SCALES: PATIENT: CHAIR 69233 E18310-0073 8430S R115-LASALLE CBOC - LASALLE SCALES: PATIENT 70111 1009PSD14482 PS6600 ST 1278-200 HINES - 200 SCALES: PATIENT 70112 1009PSD14481 PS6600 ST 1226-200 HINES - 200 SCALES: PATIENT 71342 1010MX45D0075 MX450D 101A-HOFFMAN CBOC - HOFFMAN SCALES: PATIENT: CHAIR 71343 1010MX45D0076 MX450D 124-KANKAKEE CBOC - KABKAKEE SCALES: PATIENT: CHAIR 71344 1010MX45D0077 MX450D 107-AURORA CBOC - AURORA SCALES: PATIENT: CHAIR 71345 1010MX45D0078 MX450D R100-LASALLE CBOC - LASALLE SCALES: PATIENT: CHAIR 73025 1176697-1CN 3CWN2 123-220 HINES - 220 SCALE INDUST WEIGHING 73677 1108PSD15274 PS 6600 ST 1016-200 HINES - 200 SCALES: PATIENT 73679 1108PSD15275 PS 6600 ST 1051-200 HINES - 200 SCALES: PATIENT 73680 1108PSD15276 PS 6600 ST 1010-200 HINES - 200 SCALES: PATIENT 73681 1108PSD15277 PS 6600 ST 3084-200 HINES - 200 SCALES: PATIENT 73682 1108PSD15278 PS 6600 ST 3011-200 HINES - 200 SCALES: PATIENT 73683 1108PSD15279 PS 6600 ST 1021-200 HINES - 200 SCALES: PATIENT 73684 1108PSD15280 PS 6600 ST 3080-200 HINES - 200 SCALES: PATIENT 73686 1108PSD15281 PS 6600 ST 1050-200 HINES - 200 SCALES: PATIENT 73687 1108PSD1527 PS 6600 ST 3100-200 HINES - 200 SCALES: PATIENT 73738 VAH9590 STK# MOPEC INC BB014 D014-200 HINES - 200 SCALES: PATIENT 74245 E26611-0035 BRW1000 5038-228 HINES - 228 SCALES: PATIENT: CHAIR 75135 5702-1040 5702 1053-200 HINES - 200 SCALES: PATIENT 76623 6002-7335 6002 111-OAK LAWN CBOC - OAK LAWN SCALES: PATIENT: CHAIR 78788 72111353062 H240-10-1 769-200 HINES - 200 SCALES: PATIENT 78789 82111359754 H240-10-1 704-200 HINES - 200 SCALES: PATIENT 83095 6002-8022 6002 3080-200 HINES - 200 SCALES: PATIENT: WHEELCHAIR 83135 E11413-0096 MOD 6127 3091B-228 HINES - 228 SCALES: PATIENT: WHEELCHAIR 83136 E11413-0097 MOD 6127 2066-228 HINES - 228 SCALES: PATIENT: WHEELCHAIR 83279 1305PSD16817 PS 6600ST 1472-200 HINES - 200 SCALES: PATIENT 83280 1305PSD16818 PS 6600ST 3041-200 HINES - 200 SCALES: PATIENT 83281 1305PSD16815 PS 6600ST 3065-200 HINES - 200 SCALES: PATIENT 83282 1305PSD16816 PS 6600ST 3035D-228 HINES - 228 SCALES: PATIENT 83283 1304PSD16810 PS-660ST 3041B-228 HINES - 228 SCALES: PATIENT 83284 1304PSD16809 PS-660ST 3044D-228 HINES - 228 SCALES: PATIENT 83285 1305PSD16811 PS-660ST 3036A-228 HINES - 228 SCALES: PATIENT 83358 6002-8042 6002 1040-JOLIET CBOC - JOLIET SCALES: PATIENT: WHEELCHAIR 83359 6002-8048 6002 D008-200 HINES - 200 SCALES: PATIENT: WHEELCHAIR 84052 6002-7524 6002 1040-JOLIET CBOC - JOLIET SCALES: PATIENT 84362 E21213-0254 6856 536-200 HINES - 200 SCALES: PATIENT 84363 E21213-0149 6856 530-200 HINES - 200 SCALES: PATIENT 84516 6702-7136 6702 1047-200 HINES - 200 SCALES: PATIENT: WHEELCHAIR 84518 6702-7137 6702 3016-200 HINES - 200 SCALES: PATIENT: WHEELCHAIR 84519 6702-7138 6702 908-200 HINES - 200 SCALES: PATIENT: WHEELCHAIR 84521 6702-7140 6702 1046-200 HINES - 200 SCALES: PATIENT: WHEELCHAIR 84522 6702-7141 6702 1349NS-200 HINES - 200 SCALES: PATIENT: WHEELCHAIR 84523 6702-7142 6702 3034-228 HINES - 228 SCALES: PATIENT: WHEELCHAIR 84948 6002-8107 6002 952-200 HINES - 200 SCALES: PATIENT: CHAIR 84983 6702-7151 6702W C144-128 HINES - 128 SCALES: PATIENT: CHAIR 84984 6702-7143 6702 A144-128 HINES - 128 SCALES: PATIENT: CHAIR 86450 1401PSD17567 PS-6600ST 3057-200 HINES - 200 SCALES: PATIENT 86451 1401PSD17568 PS-6600ST 3128-200 HINES - 200 SCALES: PATIENT 86452 1401PSD17569 PS-6600ST 3044-200 HINES - 200 SCALES: PATIENT 86453 1401PSD17570 PS-6600ST 3026-200 HINES - 200 SCALES: PATIENT 86520 E049140387 399 3011-200 HINES - 200 SCALES: PATIENT 86521 E049140388 399 3084-200 HINES - 200 SCALES: PATIENT 86526 1402DMX810001 MX810 1C49-217 HINES - 217 SCALES: PATIENT 94690 1407PSD17780 PS-6600ST 1229-200 HINES - 200 SCALES: PATIENT 94691 1407PSD17781 PS-6600ST 1230-200 HINES - 200 SCALES: PATIENT 94692 1407PSD17782 PS-6600ST 1225-200 HINES - 200 SCALES: PATIENT 94693 1407PSD17783 PS-6600ST 1269-200 HINES - 200 SCALES: PATIENT 98460 6702-7677 6702 E104C-1 HINES - 1 SCALES: PATIENT: WHEELCHAIR 99799 6002-8543 WHEELCHAIR 4009-200 HINES - 200 SCALES: PATIENT: CHAIR 106258 E03818-0112 MV1 2C62-217 HINES - 217 SCALE INDUST WEIGHING 106259 E04018-0377 MV1 1B76-217 HINES - 217 SCALES: PATIENT: WHEELCHAIR 112237 624 FG837LF 647-200 HINES - 200 SCALES: PATIENT: BEDSIDE 112238 628 FG837LF 643-200 HINES - 200 SCALES: PATIENT: BEDSIDE 112474 AEA9Y761 LBX 30 A022-200 HINES - 200 SCALE INDUST WEIGHING 112634 630 FG837LF 604-200 HINES - 200 SCALES: PATIENT: BEDSIDE 112635 632 FG837LF 604-200 HINES - 200 SCALES: PATIENT: BEDSIDE 112636 634 FG837LF 641-200 HINES - 200 SCALES: PATIENT: BEDSIDE 112637 636 FG837LF 604-200 HINES - 200 SCALES: PATIENT: BEDSIDE 112638 640 FG837LF 647-200 HINES - 200 SCALES: PATIENT: BEDSIDE 127145 300397983 HEB1000-01 569-200 HINES - 200 SCALE INDUST WEIGHING 129306 15992249 137336-02 B141C-200 HINES - 200 SCALES: CLINICAL: PRECISION 129308 15992252 137336-02 B109F-200 HINES - 200 SCALES: CLINICAL: PRECISION 129309 15992251 137336-02 B109F-200 HINES - 200 SCALES: CLINICAL: PRECISION 129321 U107234202201 901109 B2041-200 HINES - 200 SCALES: PATIENT 132174 300466984 KMCLUN 772-200 HINES - 200 SCALES: PATIENT 132175 300468884 KMCLUN A152-113 HINES - 113 SCALES: PATIENT 132176 300466979 KMCLUN 2C26-217 HINES - 217 SCALES: PATIENT 132177 300466975 KMCLUN 1C35-217 HINES - 217 SCALES: PATIENT 132178 300468895 KMCLUN D110-221 HINES - 221 SCALES: PATIENT 132179 300468920 KMCLUN 1166-200 HINES - 200 SCALES: PATIENT 132180 300468894 KMCLUN 1415-200 HINES - 200 SCALES: PATIENT 132181 300466982 KMCLUN 1047-200 HINES - 200 SCALES: PATIENT 132182 300466972 KMCLUN 948-200 HINES - 200 SCALES: PATIENT 132183 300468887 KMCLUN 574-200 HINES - 200 SCALES: PATIENT 132184 300466985 KMCLUN 851-200 HINES - 200 SCALES: PATIENT 132185 300466980 KMCLUN D009B-200 HINES - 200 SCALES: PATIENT 132186 300468885 KMCLUN B103-128 HINES - 128 SCALES: PATIENT 132187 300466983 KMCLUN B103-128 HINES - 128 SCALES: PATIENT 132188 300465571 HEB0000 669-200 HINES - 200 SCALES: PATIENT 132189 300464172 HEB0000 4029-200 HINES - 200 SCALES: PATIENT 132190 300464170 HEB0000 948-200 HINES - 200 SCALES: PATIENT 132191 300467494 HEB0000 1C35-217 HINES - 217 SCALES: PATIENT 132192 300465569 HEB0000 C127A-200 HINES - 200 SCALES: PATIENT 132193 300464181 HEB0000 B2021-200 HINES - 200 SCALES: PATIENT 132194 300465572 HEB0000 851-200 HINES - 200 SCALES: PATIENT 132195 300464176 HEB0000 1220-200 HINES - 200 SCALES: PATIENT 132196 300467491 HEB0000 A152-113 HINES - 113 SCALES: PATIENT 132197 300467495 HEB0000 704-200 HINES - 200 SCALES: PATIENT 132198 300467493 HEB0000 3077-200 HINES - 200 SCALES: PATIENT 132199 300464174 HEB0000 1B35-217 HINES - 217 SCALES: PATIENT 132200 300467488 HEB0000 D009B-200 HINES - 200 SCALES: PATIENT 132201 300467485 HEB0000 B126-128 HINES - 128 SCALES: PATIENT 132202 300467487 HEB0000 772-200 HINES - 200 SCALES: PATIENT 132203 300465580 HEB0000 2C26-217 HINES - 217 SCALES: PATIENT 132204 300467497 HEB0000 1047-200 HINES - 200 SCALES: PATIENT 132205 300465574 HEB0000 1C35-217 HINES - 217 SCALES: PATIENT 135486 U107211220406 6702SP 604-200 HINES - 200 SCALES: PATIENT: CHAIR 135507 U107222220954 5002-XX 124-KANKAKEE CBOC - KABKAKEE SCALES: PATIENT 135538 U107213220534 901109 643-200 HINES - 200 SCALES: PATIENT: WHEELCHAIR 135544 15992250 137336-02 969-200 HINES - 200 SCALES: CLINICAL: PRECISION 135554 300519628 KMCEUN A006-200 HINES - 200 SCALES: PATIENT 136168 U107239222460 5002 851-200 HINES - 200 SCALES: PATIENT 136169 U107239222459 5002-XX-B 784-200 HINES - 200 SCALES: PATIENT 136170 U107239222456 5002-XX-B 952-200 HINES - 200 SCALES: PATIENT 136171 U107239222458 5002-XX-B 952-200 HINES - 200 SCALES: PATIENT 136172 U107239222461 5002-XX-B 851-200 HINES - 200 SCALES: PATIENT 136173 U107239222455 5002-XX-B 2043-228 HINES - 228 SCALES: PATIENT 136174 U107239222457 5002 2C42-217 HINES - 217 SCALES: PATIENT 138282 WO-81958-42 FG837LF 1106-200 HINES - 200 SCALES: PATIENT: BEDSIDE 138283 WO-81958-44 FG837LF 1112-200 HINES - 200 SCALES: PATIENT: BEDSIDE 138284 WO-81958-49 FG837LF 1103-200 HINES - 200 SCALES: PATIENT: BEDSIDE 138285 WO-81958-48 FG837LF 1122-200 HINES - 200 SCALES: PATIENT: BEDSIDE 138286 WO-81958-52 FG837LF 1131-200 HINES - 200 SCALES: PATIENT: BEDSIDE 138287 WO-81958-50 FG837LF 1126-200 HINES - 200 SCALES: PATIENT: BEDSIDE 138288 WO-81958-51 FG837LF 1128-200 HINES - 200 SCALES: PATIENT: BEDSIDE 141942 600KL07296 600KL 5019-228 HINES - 228 SCALES: PATIENT 143887 E23623-0068 MV1 1C49-217 HINES - 217 SCALES: PATIENT: WHEELCHAIR https://www.ebiotrack.com/inspection.php?iid=30463
Priority
Standard
Origin
Email
Reason
New Case
Contact
Juveria Fatima
Owner
Leona Coonrod
Created
Oct 2, 2025
Work Orders from this Case (1)
WO-01307398 (current) Invoiced
Inspection • Ryan Byer
Created: Oct 2, 2025 • Closed: Dec 26, 2025
Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 57.0 days stuck in "Scheduled"
⏱️
Total Delay 56.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
57.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA
Invoiced
15.7d
Billing Review
1.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/21/26 YCAMPOS - CREDIT PROCESSED SM-250065-CM FOR $7898.04. Scott to confirm if the 9.04 should be billed or not.

  • Client = Department of Veteran Affairs
  • Invoice Details: SM-250065; Current Invoice: $7,898.04
  • Credit Amount / Updated Invoice Total = Credit: $963.54; new invoice total: $$6,943.50
  • Credit Reason = The Service Maintenance Contract was not updated to reflect 2025/2026 numbers, thus causing an incorrect invoice

12/9/25 RJB -- Internal communication with coordinator on Friday, 12/5, advising I would need more time.

I suggest 12/17 thru 12/19 for rescheduling.


10/9/2025 CRamen chatter from RByer :

 WO-01307398 — Ryan Byer to CSA Service Solutions LLC DBA EMSAR Only

@Charles Ramen​ Last year this project took me almost 2 whole weeks to complete. This is not your typical inspection. I think I could do it faster this year, but still likely need 1 whole week with these scales. They are located all over Northern Illinois, and they require up to 500 lbs to calibrate, and there are a lot of logistical problems with getting to certain areas of the hospital, so it's a tough one to complete.

Extended 2 days


10/2/20025 Sramen - updated the due date to end of Dec. per problem description. Sent chatter to dispatcher as a reminder to watch for these types of things.


10/2/2025 CRamen spoke with Juveria and she said these aren't due till December and scheduled for Monday 12/1 Thru Wednesday 12/3. Juveria will be the site contact 708-985-1231 and she said Ryan has done these a few times and knows the facilty

🔧 Work Performed
Performed calibration of scales. 65 scales calibrated week of 12/1. The majority of the locations which required >= 1 hr drive time to reach were accomplished this week, so the focus can remain on the main building moving forward. 12/9: Inspected one scale at the Oak Lawn facility. 12/11: Inspected one scale at the Hoffman Estates facility. 12/18 and 19: Inspected more scales 12/24: Inspected one scale, reinspected one other scale and reviewed service with 2 departments where issues were reported. 128 scales have been completed.
🔍 Technician Findings
Scales, round 2
⚠️ Problem Description
Inspection: 1 Inspection Description: INITIAL INSPECTION. 161 ASSETS. DO NOT SCHEDULE UNTIL DECEMBER. MUST BE COMPLETED AND BILLED IN DECEMBER. https://www.ebiotrack.com/inspection.php?iid=30463

Timeline

📞
Case Linked Oct 2, 1:00 AM
Case Number: 00532281
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 2, 9:14 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 2, 11:05 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 50m
🗓️
▶
2 Status: Scheduled Oct 2, 11:16 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-12-01T13:00:00.000+0000
🚨 38.0 business days
📅
Dispatch Scheduled by Charles Ramen Nov 26, 9:31 AM
Scheduled For: 2025-12-02T13:00:00.000+0000
⚠️ 6.0 business days
⏱️
18x Labor Added Dec 7, 11:11 PM
Type: Labor
Status: Open
Qty: 1, 0.5, 6, 9, 1.25, 0.75, 1.5, 6.5
⏱️
12x Labor Added Dec 7, 11:19 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 9, 60, 33, 63, 62, 36
⏳ 2.0 business days
⏱️
3x Labor Added Dec 9, 10:14 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 0.25, 6
📅
Dispatch Scheduled by Charles Ramen Dec 10, 10:04 AM
Scheduled For: 2025-12-17T13:00:00.000+0000
⏳ 2.0 business days
⏱️
5x Labor Added Dec 11, 11:39 PM
Type: Labor, Travel
Status: Open
Qty: 1.25, 0.25, 38
⏳ 3.0 business days
📅
Dispatch Scheduled by Charles Ramen Dec 16, 12:54 PM
Scheduled For: 2025-12-18T13:00:00.000+0000
⏳ 4.1 business days
🔩
▶
2 12x Parts Added Dec 22, 12:59 AM
12x Parts Added → Dispatch Scheduled
📅
Dispatch Scheduled by Ryan Byer
Scheduled For: 2025-12-24T13:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 5x Labor Added Dec 26, 10:10 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Ryan Byer
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 84d 23h, 0m
⏳ 2.0 business days
📄
▶
3 Status: Ready to Bill Dec 29, 1:05 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 16.0 business days
💵
Status: Billing Review by Yecenia Campos Jan 21, 3:52 PM
From: Invoiced
To: Billing Review
Duration in Previous: 23d 2h
📄
Status: Ready to Bill by Yecenia Campos Jan 22, 10:49 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 18h 57m
💵
▶
2 Status: Billing Review Jan 22, 10:57 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Yecenia Campos
From: Billing Review, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 1m, 0m
💰
▶
2 Status: Invoiced Jan 22, 12:25 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-251868

Bottlenecks

Scheduled
Duration: 57.0 business days (threshold: 2.0 business days)
Exceeded by 55.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00532281
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Ryan Byer
Scheduled
Dec 24, 8:00 AM
Created
Oct 2, 9:14 AM
Invoice #
SM-251868

Work Details (55)

Name Type Status Qty Amount Date
WL-03029731 Labor Open 1 $0.00 Dec 7, 11:11 PM
WL-03029732 Labor Open 0.5 $0.00 Dec 7, 11:11 PM
WL-03029733 Labor Open 6 $0.00 Dec 7, 11:11 PM
WL-03029734 Labor Open 0.5 $0.00 Dec 7, 11:11 PM
WL-03029735 Labor Open 0.5 $0.00 Dec 7, 11:11 PM
WL-03029736 Labor Open 9 $0.00 Dec 7, 11:11 PM
WL-03029737 Labor Open 0.5 $0.00 Dec 7, 11:11 PM
WL-03029738 Labor Open 1.25 $0.00 Dec 7, 11:11 PM
WL-03029739 Labor Open 0.75 $0.00 Dec 7, 11:11 PM
WL-03029740 Labor Open 1 $0.00 Dec 7, 11:11 PM
WL-03029741 Labor Open 0.5 $0.00 Dec 7, 11:11 PM
WL-03029742 Labor Open 1 $0.00 Dec 7, 11:11 PM
WL-03029743 Labor Open 0.5 $0.00 Dec 7, 11:11 PM
WL-03029744 Labor Open 1 $0.00 Dec 7, 11:11 PM
WL-03029745 Labor Open 0.5 $0.00 Dec 7, 11:11 PM
WL-03029746 Labor Open 1.5 $0.00 Dec 7, 11:11 PM
WL-03029747 Labor Open 0.5 $0.00 Dec 7, 11:11 PM
WL-03029748 Labor Open 6.5 $0.00 Dec 7, 11:11 PM
WL-03029757 Labor Open 0.5 $0.00 Dec 7, 11:19 PM
WL-03029758 Travel Open 9 - Dec 7, 11:19 PM
WL-03029759 Travel Open 9 - Dec 7, 11:19 PM
WL-03029760 Travel Open 9 - Dec 7, 11:19 PM
WL-03029761 Travel Open 9 - Dec 7, 11:19 PM
WL-03029762 Travel Open 60 - Dec 7, 11:19 PM
WL-03029763 Travel Open 33 - Dec 7, 11:19 PM
WL-03029764 Travel Open 63 - Dec 7, 11:19 PM
WL-03029765 Travel Open 62 - Dec 7, 11:19 PM
WL-03029766 Travel Open 36 - Dec 7, 11:19 PM
WL-03029767 Travel Open 9 - Dec 7, 11:19 PM
WL-03029768 Travel Open 9 - Dec 7, 11:19 PM
WL-03032371 Labor Open 0.5 $0.00 Dec 9, 10:14 PM
WL-03032372 Labor Open 0.25 $0.00 Dec 9, 10:14 PM
WL-03032373 Travel Open 6 - Dec 9, 10:14 PM
WL-03035410 Labor Open 1.25 $0.00 Dec 11, 11:39 PM
WL-03035411 Labor Open 0.25 $0.00 Dec 11, 11:39 PM
WL-03035412 Labor Open 1 $0.00 Dec 11, 11:39 PM
WL-03035413 Travel Open 38 - Dec 11, 11:39 PM
WL-03035414 Travel Open 38 - Dec 11, 11:39 PM
WL-03044822 Parts Open 2 $0.00 Dec 22, 12:59 AM
WL-03044823 Labor Open 0.75 $0.00 Dec 22, 12:59 AM
WL-03044824 Labor Open 11.5 $0.00 Dec 22, 12:59 AM
WL-03044825 Labor Open 0.5 $0.00 Dec 22, 12:59 AM
WL-03044826 Labor Open 0.5 $0.00 Dec 22, 12:59 AM
WL-03044827 Labor Open 9.25 $0.00 Dec 22, 12:59 AM
WL-03044828 Labor Open 0.5 $0.00 Dec 22, 12:59 AM
WL-03044829 Travel Open 9 - Dec 22, 12:59 AM
WL-03044830 Travel Open 9 - Dec 22, 12:59 AM
WL-03044831 Travel Open 9 - Dec 22, 12:59 AM
WL-03044832 Travel Open 9 - Dec 22, 12:59 AM
WL-03044833 Expenses Open 1 $0.00 Dec 22, 12:59 AM
WL-03047801 Labor Open 0.5 $0.00 Dec 26, 10:10 AM
WL-03047802 Labor Open 1.5 $6,934.50 Dec 26, 10:10 AM
WL-03047803 Labor Open 0.5 $0.00 Dec 26, 10:10 AM
WL-03047804 Travel Open 9 - Dec 26, 10:10 AM
WL-03047805 Travel Open 16 - Dec 26, 10:10 AM

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