Primary Delay40.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay56.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
40.0d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Scheduled
19.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
CONFIRMED
12/3/25 AJinerson - Received email back from Terrie Helton confirming scheduling for Tuesday, 12/30 between 9am-11am.
Sent email back to Terrie asking for confirmation of POC onsite and any arrival instructions we should provide tech with.
Also provided list of tools/equip. tech will bring on-site.
12/2/25 AJinerson - Sent email to POC Terrie offering tech visit on Tues. 12/30 with eta between 9am-11am.
12/2/25 AJinerson - Called site to schedule tech visit. Spoke with staff who transferred me to the medical dept. No one available, left VM regarding scheduling.
11/04/2025 LHill-Called 912-632-8170 for Terrie Helton. She confirmed information.
Scheduling ahead needed: Yes
Certain day or time: M-F 5AM-1:30PM
Confirmed contact information is correct: Yes
Anything additional needed for tech to gain access to the facility: No
🔧Work Performed
12/30 DI: ARRIVED TO SITE AND CHECKED IN WITH SECURITY / CUSTOMER - COMPLETED ANNUAL INSPECTION SERVICE OF 19 DEVICES (ALL PASS) - VERIFIED ALL EQUIPMENT HAD BEEN LOCATED - ARCHIVED OLD / MISSING DEVICES AND ADVISED CUSTOMER OF EQUIPMENT STATUS - RETURNED ALL PASSING DEVICES TO SERVICE
Email:RE: EMSAR Service Request - Bacon Transitional Center - 165 Eastside Industrial Blvd Alma, GA 31510 - WO-01307401
Completed Dec 3, 2025
From: abby.jinerson@emsar.com
To: thelton@TeamCenturion.com
Good morning, Terrie,
We have our technician, Dylan Ingraham, scheduled to visit on Tuesday, 12/30 with estimated arrival between 9:00 a.m. – 11:00 a.m.
Please see attached list of tools/equipment he will need to bring on-site with him to perform this service.
Please let us know who the contact on-site will be for this visit, along with any further arrival instructions or specific requirements that we shoul
📧
Email: EMSAR Service Request - Bacon Transitional Center - 165 Eastside Industrial Blvd Alma, GA 31510 - WO-01307401
Completed Dec 2, 2025
To: thelton@teamcenturion.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Bacon Transitional Center - 165 Eastside Industrial Blvd Alma, GA 31510 - WO-01307401
Body:
Good afternoon, Terrie,
I'm following up to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the Bacon Transitional Center location at 165 Eastside Industrial Blvd Alma, GA 31510.
We currently have our technician available to visit on
📋
Outbound to +19126328170
Completed Dec 2, 2025
12/2/25 AJinerson - Called site to schedule tech visit. Spoke with staff who transferred me to the medical dept. No one available, left VM regarding scheduling.
📋
Outbound to +19126328170
Completed Nov 4, 2025
11/04/2025 LHill-Called 912-632-8170 for Terrie Helton. She confirmed information.
Scheduling ahead needed: Yes
Certain day or time: M-F 5AM-1:30PM
Confirmed contact information is correct: Yes
Anything additional needed for tech to gain access to the facility: No
📅
WO-01307401 - Inspection - Alma - Bacon Transitional Center
Dec 30, 2025 9:00am – 11:00am
Work Order: WO-01307401
Account: Centurion of Georgia
Customer Case Number:
Location: Bacon Transitional Center
Address: 165 Eastside Industrial Blvd, Alma, GA 31510
Manufacturer:
Model #:
Serial #:
Contact Name: Terrie Helton
Contact Phone: 912-632-8170
Contact Email: thelton@teamcenturion.com
📅
🚗 Travel Time - WO
Dec 30, 2025 8:00am – 9:00am
Work Order: WO-01307401
Account: Centurion of Georgia
Customer Case Number:
Location: Bacon Transitional Center
Address: 165 Eastside Industrial Blvd, Alma, GA 31510
Manufacturer:
Model #:
Serial #:
Contact Name: Terrie Helton
Contact Phone: 912-632-8170
Contact Email: thelton@teamcenturion.com
Timeline
📞
Case Linked Oct 2, 1:00 AM
Case Number:00532282
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Oct 2, 9:21 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨40.0 business days
👷
▶
2
Technician Assigned Dec 2, 4:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:61d 8h
📅
▶
2
Dispatch Scheduled Dec 3, 9:55 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From:Assigned
To:Scheduled
Duration in Previous:17h 31m
🚨19.0 business days
🔧
Status: Tech On Site by Dylan IngrahamDec 30, 10:10 AM
From:Scheduled
To:Tech On Site
Duration in Previous:27d 0h
⏱️
Labor Added Dec 30, 11:41 AM
Type:Labor
Status:Open
Qty:0.5
⏱️
▶
2
2x Labor Added Dec 30, 7:06 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Dylan Ingraham
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:8h 57m, 0m
📄
▶
2
Status: Ready to Bill Dec 31, 9:52 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created Dec 31, 7:12 PM
Invoice Number:SM-250183
Bottlenecks
Ready for Scheduling
Duration: 40.0 business days (threshold: 1.0 business days)
Exceeded by 39.0 business days
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.6 business hours
Scheduled
Duration: 19.0 business days (threshold: 2.0 business days)
Exceeded by 17.0 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)