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WO-01307402 ↗ ServiceMax

NaphCare • Part Order • PC

📍 Naphcare - St. Lucie County Jail — 900 N Rock Road, Fort Pierce FL, 34945

Oct 2, 2025 → Jan 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 10, 2025
✗ SLA Missed (48 biz days late)
Active: 54 biz days
Paused: 15 biz days
🕐 Clock stopped: Invoiced (Jan 15, 2026)
▶ Clock Running
Status: Created
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸15d
⏸ Clock Paused
Status: Awaiting Parts
Oct 2 → Oct 24, 2025
15 business days (not counted)
54d
▶ Clock Running
Status: Reschedule
Oct 24 → Jan 15, 2026
54 business days (counted)
Running total: 54 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 15 → Jan 15, 2026
0 business days (not counted)
Created: Oct 2, 2025 Invoiced: Jan 15, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 2 → Oct 2 Created ▶ Running 0 0
Oct 2 → Oct 2 Assigned ▶ Running 0 0
Oct 2 → Oct 2 L2 Screening ▶ Running 0 0
Oct 2 → Oct 24 Awaiting Parts ⏸ Paused 15 —
Oct 24 → Jan 15 Reschedule ▶ Running 54 54
Jan 15 → Jan 15 Awaiting Parts ⏸ Paused 0 —
Dispatch 0.1d
Material Management 16.0d
Coordinators 55.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.1 days
Material Management
16.0 days
Over SLA
Coordinators
55.0 days
Over SLA
Billing
0.0 days
Created: Oct 2, 2025 Due: Oct 10, 2025 Completed: Jan 15, 2026 (96 days late)
📅
70.0 days Total Age
⏱️
55.0d in Reschedule Longest Stage
🔄
6 transitions Status Changes
⚠️
66.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00529665
parts order
Closed
Q-00030250 Notes: We would like to order a 10 lead cable And an extra plug in cable Model: Welch Allyn - CP150 1 power cord, PWCD-B 1 direct connect cable/leads, K10-HP-B0 1 set adaptor clips, 10769
Priority
Standard
Origin
Phone
Reason
New Case
Contact
Ismane Coriolan
Owner
Jessica Sells
Created
Sep 23, 2025
Work Orders from this Case (1)
WO-01307402 (current) Invoiced
Part Order • Customer Part Sale
Created: Oct 2, 2025 • Closed: Jan 15, 2026
Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 55.0 days stuck in "Reschedule"
⏱️
Total Delay 66.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
16.0d / 3.0d SLA
Reschedule
55.0d / 2.0d SLA
Closed
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Customer Requested Parts Order
⚠️ Problem Description
Q-00030250 Notes: We would like to order a 10 lead cable And an extra plug in cable Model: Welch Allyn - CP150 1 power cord, PWCD-B 1 direct connect cable/leads, K10-HP-B0 1 set adaptor clips, 10769

Timeline

📞
Case Linked Sep 23, 12:12 PM
Case Number: 00529665
Subject: parts order
Status: Closed
⚠️ 8.0 business days
📋
▶
2 Work Order Created Oct 2, 9:22 AM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jessica Sells
From: Entered, Assigned
To: Assigned, L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Oct 2, 10:20 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 58m
🚨 16.0 business days
🔩
▶
2 4x Parts Added Oct 24, 12:17 PM
4x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 22d 1h
🚨 55.0 business days
📦
Status: Awaiting Parts by Rhonnie Reeves Jan 15, 1:55 PM
From: Reschedule, Awaiting Parts
To: Awaiting Parts, Closed
Duration in Previous: 83d 2h, 0m
📄
▶
3 Status: Ready to Bill Jan 15, 4:08 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-251291
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Awaiting Parts
Duration: 16.0 business days (threshold: 3.0 business days)
Exceeded by 13.0 business days
Reschedule
Duration: 55.0 business days (threshold: 2.0 business days)
Exceeded by 53.0 business days

🔗 Related Artifacts

📞
Case 00529665
Closed
📦
Parts Order 00082813
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Part Order
Branch
Edge
Technician
Customer Part Sale
Scheduled
N/A
Created
Oct 2, 9:22 AM
Invoice #
SM-251291

Work Details (4)

Name Type Status Qty Amount Date
WL-02983070 Parts Open 1 $67.50 Oct 24, 12:17 PM
WL-02983071 Parts Open 1 $119.48 Oct 24, 12:17 PM
WL-02983072 Parts Open 1 $52.65 Oct 24, 12:17 PM
WL-02983073 Expenses Open 1 $35.20 Oct 24, 12:17 PM

Details