Primary Delay14.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay16.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
14.0d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
4.7d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/22/25 AJinerson - Sharmila confirmed Tuesday, 10/28 with morning arrival between 8am-10am works for them.
POC on site: Sharmila Smith 904.997.3800
Arrival Instructions/requirements:
10/22/25 AJinerson - Sharmila emailed back stating they need to schedule for early morning arrival if another day is available due to their patient schedule.
10/22/25 AJinerson - Sent email to POC Sharmila offering tech visit for 10/27 with eta betwen 1pm-3pm.
10/22/25 AJinerson - Called site to schedule tech visit. Staff said Sharmila was on lunch but they took my number to have Sharmila call back to schedule.
🔧Work Performed
10/28/25 AMW - Performed annual calibration on all medical equipment requested by POC Sharmila. Total of 32 items inspected. ALL PASS. Notified Sharmila Smith of inspection findings and completion.
🔍Technician Findings
10/28/25 AMW - Perform annual calibration on all medical equipment requested by POC Sharmila. Notify her of inspection findings and completion.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 39
https://www.ebiotrack.com/inspection.php?iid=30474
📧
Email:RE: [EXT]RE: [EXT]EMSAR Service Request - CSNF Beaches - Cancer Specialists of North Florida - 700 Third St Suite 302 Neptune Beach, FL 32266 - WO-01307406
Completed Oct 22, 2025
From: abby.jinerson@emsar.com
To: sharmila.smith@csnf.us
Hi Sharmila,
We will have our technician, Anthony Wright, scheduled to visit on Tuesday, 10/28 with estimated arrival time between 8:00 a.m. – 10:00 a.m. Thank you for confirming.
Will you be the point of contact on site this day?
Also, please let us know if there are any additional arrival instructions or specific requirements needed for this visit. Thanks!
Best Regards,
Abby Jinerson
Accoun
📧
Email:RE: [EXT]RE: [EXT]EMSAR Service Request - CSNF Beaches - Cancer Specialists of North Florida - 700 Third St Suite 302 Neptune Beach, FL 32266 - WO-01307406
Completed Oct 22, 2025
From: sharmila.smith@csnf.us
To: abby.jinerson@emsar.com
Tuesday, October 28th is good for me.
Sharmila Smith, RN, OCN
Practice Manager
CSNF Beaches | 700 3rd St. Suite 302| Neptune Beach, FL. 32266
P: 904.997.3800 | F: 904.997.3899
From: Abby Jinerson <abby.jinerson@emsar.com>
Sent: Wednesday, October 22, 2025 2:13 PM
To: Smith, Sharmila <sharmila.smith@csnf.us>
Subject: [EXT]RE: [EXT]EMSAR Service Request - CSNF Beaches - Cancer Specialists of No
📧
Email: EMSAR Service Request - CSNF Beaches - Cancer Specialists of North Florida - 700 Third St Suite 302 Neptune Beach, FL 32266 - WO-01307406
Completed Oct 22, 2025
To: sharmila.smith@csnf.us
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - CSNF Beaches - Cancer Specialists of North Florida - 700 Third St Suite 302 Neptune Beach, FL 32266 - WO-01307406
Body:
Good afternoon, Sharmila,
I'm reaching out regarding scheduling our technician's visit for the Annual Inspection Service on the medical equipment at the CSNF Beaches - Cancer Specialists of North Florida - 700 Third St Suite 302 Neptune Beach, FL 32266 locatio
📋
Outbound to +19049973800
Completed Oct 22, 2025
10/22/25 AJinerson - Called site to schedule tech visit. Staff said Sharmila was on lunch but they took my number to have Sharmila call back to schedule.
📅
WO-01307406 - Inspection - Neptune Beach - CSNF Beaches - Cancer Specialists of North Florida
Oct 28, 2025 8:00am – 11:00am
Work Order: WO-01307406
Account: Cancer Specialists of North Florida (CSNF)
Customer Case Number:
Location: CSNF Beaches - Cancer Specialists of North Florida
Address: 700 Third St Suite 302, Neptune Beach, FL 32266
Manufacturer:
Model #:
Serial #:
Contact Name: Sharmila Smith
Contact Phone: 904
Timeline
📞
Case Linked Oct 2, 7:00 AM
Case Number:00532304
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Oct 2, 9:29 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨14.0 business days
👷
▶
2
Technician Assigned Oct 22, 1:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:20d 3h
🗓️
▶
2
Status: Scheduled Oct 22, 2:35 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2025-10-28T12:00:00.000+0000
💵
2x Expenses Added Oct 23, 11:07 AM
Type:Expenses
Status:Open
Qty:1
⏳4.0 business days
🔧
Status: Tech On Site by Anthony WrightOct 28, 8:12 AM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 17h
⏱️
▶
2
5x Labor Added Oct 28, 9:40 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Anthony Wright
From:Tech On Site
To:Completed
Duration in Previous:1h 28m
🏁
Status: Closed by Anthony WrightOct 28, 9:51 AM
From:Completed
To:Closed
Duration in Previous:10m
📄
▶
2
Status: Ready to Bill Oct 29, 9:48 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳3.0 business days
🧾
Invoice Created Nov 2, 9:22 PM
Invoice Number:SM-245028
Bottlenecks
Ready for Scheduling
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)