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WO-01307416 ↗ ServiceMax

RUNNING SPRINGS FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Running Springs Fire Department — 31250 HILLTOP BLVD, Running Springs CA, 92382

Oct 2, 2025 → Oct 16, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✓ SLA Met (10 biz days early)
Active: 10 biz days
🕐 Clock stopped: Completed (Oct 18, 2025)
▶ Clock Running
Status: Created
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Assigned
Oct 2 → Oct 16, 2025
9 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 16 → Oct 18, 2025
1 business day (counted)
Running total: 10 of ? biz days used
Created: Oct 2, 2025 Completed: Oct 18, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 2 → Oct 2 Created ▶ Running 0 0
Oct 2 → Oct 2 Ready for Scheduling ▶ Running 0 0
Oct 2 → Oct 16 Assigned ▶ Running 9 9
Oct 16 → Oct 18 Scheduled ▶ Running 1 10
Dispatch 0.0d
Coordinators 11.8d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
11.8 days
Over SLA
Billing
2.0 days
Created: Oct 2, 2025 Due: Oct 31, 2025 Completed: Oct 17, 2025 (14 days early)
📅
10.1 days Total Age
⏱️
10.0d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
11.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00532289
eBiotrack - Automated New Inspection Created
Closed
Inspection: 1 Inspection Description: 2025-2026 T&M - (3) Power Stretcher (3) Manual Stair Chair (3) Lockdown | 1 PM per year 9 pieces https://www.ebiotrack.com/inspection.php?iid=30471
Priority
Standard
Origin
Email
Reason
New Case
Contact
Cindy Strebel
Owner
Leona Coonrod
Created
Oct 2, 2025
Work Orders from this Case (1)
WO-01307416 (current) Invoiced
Preventive Maintenance • Rene Yescas
Created: Oct 2, 2025 • Closed: Oct 16, 2025
Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 10.0 days stuck in "Assigned"
⏱️
Total Delay 11.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
10.0d / 0.5d SLA
Scheduled
1.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.9d / 1.0d SLA
WO Correction Needed
2.0d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/23/25 DPatton - Need to adjust PM Qty before emailing invoice. (Qty should be 2 not 1.5) SM-244412 is pending update.

Example of invoice:

Example below: this was corrected manually

10-16 Mburris site reached out to tech to schedule

🔧 Work Performed
Stryker Medical - 6500 PowerPro Serial #: 120141282 - Asset ID: 13346987 Ferno Washington Inc - Model 175 (Series) Serial #: 2018012300013 - Asset ID: 13346994 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 06016908 - Asset ID: 13346995 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 06016914 - Asset ID: 13346992 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 15N-340033 - Asset ID: 13346990 Ferno Washington Inc - Model 175 (Series) Serial #: 150240997 - Asset ID: 13346993 Ferno Washington Inc - Model 175 (Series) Serial #: 151241228 - Asset ID: 13346991 Stryker Medical - 6500 PowerPro Serial #: 090140356 - Asset ID: 13346988 Stryker Medical - 6500 PowerPro Serial #: 131039273 - Asset ID: 13346989
⚠️ Problem Description
Inspection: 1 Inspection Description: 2025-2026 T&M - (3) Power Stretcher (3) Manual Stair Chair (3) Lockdown | 1 PM per year 9 pieces https://www.ebiotrack.com/inspection.php?iid=30471

Timeline

📞
Case Linked Oct 2, 1:01 AM
Case Number: 00532289
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 2, 9:38 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 2, 10:49 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 11m
🚨 10.0 business days
🗓️
▶
2 Status: Scheduled Oct 16, 2:36 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-10-17T14:00:00.000+0000
⏳ 2.0 business days
✔️
Status: Completed by Rene Yescas Oct 17, 8:02 PM
From: Scheduled
To: Completed
Duration in Previous: 1d 5h
🏁
Status: Closed by Rene Yescas Oct 17, 8:23 PM
From: Completed
To: Closed
Duration in Previous: 20m
⏳ 2.5 business days
✏️
Status: WO Correction Needed by Diane Patton Oct 21, 9:17 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 12h
⏳ 2.0 business days
⏱️
▶
2 15x Labor Added Oct 22, 1:05 PM
15x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 3h
📄
Status: Ready to Bill by Diane Patton Oct 23, 11:22 AM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 22h 16m, 0m
💰
Status: Invoiced by Diane Patton Oct 23, 11:35 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 12m
🚨 35.0 business days
🧾
Invoice Created Dec 15, 1:01 PM
Invoice Number: SM-244412

Bottlenecks

Assigned
Duration: 10.0 business days (threshold: 4.0 business hours)
Exceeded by 9.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours

🔗 Related Artifacts

📞
Case 00532289
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Rene Yescas
Scheduled
Oct 17, 10:00 AM
Created
Oct 2, 9:38 AM
Invoice #
SM-244412

Work Details (15)

Name Type Status Qty Amount Date
WL-02979932 Labor Open 2 $260.00 Oct 22, 1:05 PM
WL-02979933 Travel Open 80 $112.00 Oct 22, 1:05 PM
WL-02979934 Labor Open 1 $205.00 Oct 22, 1:05 PM
WL-02979935 Labor Open 1 $205.00 Oct 22, 1:05 PM
WL-02979936 Labor Open 1 $205.00 Oct 22, 1:05 PM
WL-02979937 Labor Open 0.5 $82.00 Oct 22, 1:05 PM
WL-02979938 Labor Open 0.5 $57.00 Oct 22, 1:05 PM
WL-02979939 Labor Open 0.5 $82.00 Oct 22, 1:05 PM
WL-02979940 Labor Open 0.5 $57.00 Oct 22, 1:05 PM
WL-02979941 Labor Open 0.5 $57.00 Oct 22, 1:05 PM
WL-02979942 Labor Open 0.5 $82.00 Oct 22, 1:05 PM
WL-02979943 Labor Open 2 $260.00 Oct 22, 1:05 PM
WL-02979944 Travel Open 80 $0.00 Oct 22, 1:05 PM
WL-02979945 Parts Open 1 $59.00 Oct 22, 1:05 PM
WL-02979946 Parts Open 1 $59.00 Oct 22, 1:05 PM

Details