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WO-01307417 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow Independence, MO #21258 — 17700 E. 39th St. S, Independence MO, 64055

Oct 2, 2025 → Nov 25, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (15 biz days late)
Active: 36 biz days
🕐 Clock stopped: Completed (Nov 25, 2025)
▶ Clock Running
Status: Created
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 2 → Oct 6, 2025
2 business days (counted)
Running total: 2 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Oct 6 → Oct 13, 2025
4 business days (counted)
Running total: 6 of ? biz days used
30d
▶ Clock Running
Status: Scheduled
Oct 13 → Nov 25, 2025
30 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 36 of ? biz days used
Created: Oct 2, 2025 Completed: Nov 25, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 2 → Oct 2 Created ▶ Running 0 0
Oct 2 → Oct 6 Ready for Scheduling ▶ Running 2 2
Oct 6 → Oct 13 Assigned ▶ Running 4 6
Oct 13 → Nov 25 Scheduled ▶ Running 30 36
Nov 25 → Nov 25 Tech On Site ▶ Running 0 36
Dispatch 0.0d
Coordinators 38.0d
Field Work 0.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
38.0 days
Over SLA
Field Work
0.2 days
Created: Oct 2, 2025 Due: Nov 26, 2025 Completed: Nov 25, 2025 (1 days early)
📅
37.0 days Total Age
⏱️
30.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
35.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00532307
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 36 https://www.ebiotrack.com/inspection.php?iid=30477 If more than 2 hours of travel for repairs or misc inspections, please contact the customer for approval. Travel is included on annual inspections. Inspection Flag: This site requires repairs over $1500 to be approved by Vickie Johnson. Please reach out to the account manager before moving forward with any repair over this amount so that they can have it approved first. Inspection Flag: DO NOT PUT REPAIRS ON INSPECTIONS. Inspections and repairs are to be billed separately.
Priority
High
Origin
Email
Reason
New Case
Contact
Alejandro Richarte
Owner
Shelby Robinson
Created
Oct 2, 2025
Work Orders from this Case (1)
WO-01307417 (current) Invoiced
Inspection • Thomas J Langenberg Jr
Created: Oct 2, 2025 • Closed: Nov 25, 2025
Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 30.0 days stuck in "Scheduled"
⏱️
Total Delay 35.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
5.0d / 0.5d SLA
Scheduled
30.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
1.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/4 KKelch called Alejandro to reschedule for 11/25 between 9 and 11 am. Customer confirmed. 

10/13 KKelch called Alejandro to schedule for 11/12 between 9 and 11 am. Customer confirmed. 

🔧 Work Performed
performed the annual inspection on 38 pieces of equipment.
🔍 Technician Findings
annual inspection due
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 36 https://www.ebiotrack.com/inspection.php?iid=30477 If more than 2 hours of travel for repairs or misc inspections, please contact the customer for approval. Travel is included on annual inspections. Inspection Flag: This site requires repairs over $1500 to be approved by Vickie Johnson. Please reach out to the account manager before moving forward with any repair over this amount so that they can have it approved first. Inspection Flag: DO NOT PUT REPAIRS ON INSPECTIONS. Inspections and repairs are to be billed separately.

Timeline

📞
Case Linked Oct 2, 7:00 AM
Case Number: 00532307
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Oct 2, 9:38 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
3.0 business days
👷
2 Technician Assigned Oct 6, 9:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 0h
⚠️ 5.0 business days
🗓️
2 Status: Scheduled Oct 13, 12:00 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-12T15:00:00.000+0000
🚨 16.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Nov 4, 10:18 AM
Scheduled For: 2025-11-25T15:00:00.000+0000
🚨 15.0 business days
🔧
Status: Tech On Site by Thomas Langenberg Nov 25, 10:10 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 42d 23h
⏱️
2 3x Labor Added Nov 25, 11:50 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Thomas Langenberg
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 41m, 0m
📄
Status: Ready to Bill by Diane Patton Nov 26, 9:55 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 22h 3m, 0m
⚠️ 7.0 business days
🧾
Invoice Created Dec 8, 5:13 PM
Invoice Number: 247608

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 30.0 business days (threshold: 2.0 business days)
Exceeded by 28.0 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.1 business hours

🔗 Related Artifacts

📞
Case 00532307
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Thomas J Langenberg Jr
Scheduled
Nov 25, 10:00 AM
Created
Oct 2, 9:38 AM
Invoice #
247608

Work Details (3)

Name Type Status Qty Amount Date
WL-03019560 Labor Open 1 $0.00 Nov 25, 11:50 AM
WL-03019561 Labor Open 1.8333333333333 $855.00 Nov 25, 11:50 AM
WL-03019562 Travel Open 38 - Nov 25, 11:50 AM

Details