EMS L2 Review * no quote needed until parts are determined.
Closed
We have a Power X1, serial # 20-F006448, that is having issues with its directional locks for the wheels. One of the wheels is making a clicking sound and will lock in place without the wheel lock being engaged.
The technician will need to evaluate to determine if parts are needed for repairs.
10/24 KWeiss, Reviewed pictures and closing w/o for billing review.
10/23/25 DPatton - Placing in L2 Review for photo/parts review
10/16/2025 Sramen - updated due date based on parts. Removed delay code.
10/15 KKelch called Robert to schedule for 10/21 between 12 and 2 pm. Customer confirmed.
10/14/25 CDempsey- waiting on parts. Tracking not active yet.
10/8/25 SReich - Added approved quote Q-00030482 from case 00533773.
10/7 KWeiss, Created case and sent to sales for quoting. Tech needs to provide p/n's needed on follow up w/o's or call for assistance.
10/6 KKelch scheduled per logged email from Robert
10/6 KKelch sent Robert an email for rescheduling
10/2/25 RCook- Received confirmation from Robert Baijer to schedule for 10/6/25. Arrival time between 9-11AM. See logged email.
10/2/25 RCook- Emailed Robert Baijer to schedule for 10/6/25. Arrival time between 9-11AM> Waiting for confirmation. See logged email.
10/2/25 RCook- LM with Robert Baijer to schedule.
🔧Work Performed
performed Evaluation and found that unit needs new headend casters. 10/21/2025 replaced casters and performed functional unit is working properly
🔍Technician Findings
found that unit is in need of headend wheel casters
⚠️Problem Description
Q-00030482 approved quote
We have a Power X1, serial # 20-F006448, that is having issues with its directional locks for the wheels. One of the wheels is making a clicking sound and will lock in place without the wheel lock being engaged.
The technician will need to evaluate to determine if parts are needed for repairs. https://www.ebiotrack.com/workorder.php?wo=68728
📄Description
Ferno Power X1 Power Cot
📋
Outbound to +12175233636
Completed Oct 15, 2025
10/15 KKelch called Robert to schedule for 10/21 between 12 and 2 pm. Customer confirmed.
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Email: Update: Awaiting Parts for Your Work Order
Completed Oct 9, 2025
To: rbajier@americaamb.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01307422Location: America Ambulance Service - Apple OrchardAddress: 755 Apple Orchard Springfield, IL 62703Device: Power X1 20F006448Problem Description: Q-00030482 approved quote
We
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Email:Re: EMSAR Request for service at America Ambulance Service - Apple Orchard (Email to schedule service)
Completed Oct 6, 2025
From: Rbajier@americaamb.com
To: kaitlyn.kelch@emsar.com
Kaitlyn, Tomorrow will work fine. Thanks, Get Outlook for iOSFrom: Kaitlyn Kelch <kaitlyn.kelch@emsar.com>Sent: Monday, October 6, 2025 8:58:55 AMTo: Robbie Bajier <Rbajier@americaamb.com>Subject: Re: EMSAR Request for service at America Ambulance Service - Apple Orchard (Email to schedule service) Illini Tech Services ShieldWarning: Sender @kaitlyn.kelch@emsar.com is not yet trusted by your organization. Please be careful befor
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Email:Re: EMSAR Request for service at America Ambulance Service - Apple Orchard (Email to schedule service)
Completed Oct 6, 2025
From: kaitlyn.kelch@emsar.com
To: rbajier@americaamb.com
Good morning Robert,
Unfortunately, the technician will no longer be able to come today. How does tomorrow between 1 and 2 pm work for you?
Thank you, Kaitlyn KelchAccount Service Coordinator I-West District(937) 741-4389kaitlyn.kelch@emsar.comwww.emsar.comDisclaimer: The information in this e-mail is confidential and may be legally privileged; it is intended solely for the addressee. If you have received this communication in error
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Email:Re: EMSAR Request for service at America Ambulance Service - Apple Orchard (Email to schedule service)
Completed Oct 2, 2025
From: Rbajier@americaamb.com
To: rhea.cook@emsar.com
Hello Rhea,
10/6/25 from 9-11 would work great for us. All contact and location information looks correct.
Thanks,
Robert Bajier, MBA, CCEMT-PDirector of OperationsAmerica Ambulance Service, Inc.217-523-3636 ext 207PLEASE NOTEE-mail communication is not a secure method of communication. Any e-mail that is sent to you or by you may be copied and held by various computers it passes through as it goes from me to you, or vice versa.
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Email: EMSAR Request for service at America Ambulance Service - Apple Orchard (Email to schedule service)
Completed Oct 2, 2025
To: rbajier@americaamb.com
CC: kaitlyn.kelch@emsar.com
BCC: rhea.cook@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at America Ambulance Service - Apple Orchard (Email to schedule service)
Body:
Hi Robert Bajier,
I hope you’re doing well. I’m reaching out to schedule a service appointment for repair on your Ferno cot.
Here’s the location information we have on file:
Location:
America Ambulance Service - Apple Orchard
755 Apple Orchard
Springfield, IL 62703
Contact:
R
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Outbound to +12175233636
Completed Oct 2, 2025
10/2/25 RCook- LM with Robert Baijer to schedule.
Oct 24, 2025 10:26am
Reviewed pictures and closing w/o for billing review.
Dec 2, 2025 9:47am
@Jessica Foley fyi I just added my quote after the fact to this WO that was invoiced back in October. Please remind the team that the quotes must be added to the WO as this is the only way we get credit for the accepted quotes we receive
📅
WO-01307422 - Repair - Power X1 - Springfield - America Ambulance Service - Apple Orchard
Oct 21, 2025 1:00pm – 3:00pm
Work Order: WO-01307422
Account: AMERICA AMBULANCE SERVICE
Customer Case Number:
Location: America Ambulance Service - Apple Orchard
Address: 755 Apple Orchard, Springfield, IL 62703
Manufacturer: Ferno
Model #: Power X1
Serial #: 20F006448
Contact Name: Robert Bajier
Contact Phone: 2175233636
Cont