Midmark Service Request Dispatch Authorization - WO-00111356
Closed
Zone 1
WD Foot pedal is sticking
Hours of Operation: Monday thru Friday – 8:00 am – 6:00 pm - For assistance, troubleshooting, or parts identification, contact
Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Ship Exchanged Open 730079 002-11116-00 1.00000
Primary Delay4.8 days stuck in "Awaiting Parts - Customer"
⏱️
Total Delay2.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.1d / 1.0d SLA
Awaiting Parts - Customer
4.8d
Assigned
0.3d / 0.5d SLA
Scheduled
1.7d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/9 MOwens Called to speak to Angela. Told her the parts are delivering between 8-10am on 10/10. I told her the tech can come to the location tomorrow around 12pm. She said that will work for her or Mon. 10/13 in the morning works as well.
10/08/2025 SRobinson- Due date updated to match tracking. No ETA. 1ZE444250375086678
10/2/2025 jsells
communicated to site we have received repair request and a coordinator will call them to schedule the onsite visit
🔧Work Performed
Foot pedal disassembled
New o rings, springs, and pins installed
Unit cycle tested- pump runs too often
Air chamber emptied- a lot of rusty water.
Drain air and water.
Cleaned unit
Cycle tested unit
🔍Technician Findings
Unit located
Foot pedal leaking air
⚠️Problem Description
Zone 1
WD Foot pedal is sticking
Hours of Operation: Monday thru Friday – 8:00 am – 6:00 pm - For assistance, troubleshooting, or parts identification, contact
Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Ship Exchanged Open 730079 002-11116-00 1.00000
📄Description
Midmark AH9000 (Series) Mobile Delivery System (AH9000-001, AH9000-002, AH9000-003)
📋
Outbound to +19804554112
Completed Oct 9, 2025
Called to speak to Angela. Told her the parts are delivering between 8-10am on 10/10. I told her the tech can come to the location tomorrow around 12pm. She said that will work for her or Mon. 10/13 in the morning works as well.
📧
Email: WO-01307427
Completed Oct 2, 2025
To: angela@ahofstatesville.com
CC:
BCC:
Attachment: --none--
Subject: WO-01307427
Body:
Good morning,
We received your Midmark repair request and have created a work order for you, WO-01307427. A coordinator will be reaching out to you to schedule a time for service. If you have any questions, you can call us at 800-733-6727 and reference that work order number.
Thank you,
EMSAR Dispatch
📋
Outbound to +19084554112
Completed Oct 2, 2025
having ring central issues sending an email
📅
WO-01307427 - Repair - AH9000 (Series) Mobile Delivery Unit - Statesville - Animal Hospital of Statesville
Oct 10, 2025 12:00pm – 3:00pm
Work Order: WO-01307427
Account: MIDMARK
Customer Case Number: SR 1468496 WO-00111356
Location: Animal Hospital of Statesville
Address: 181 Mocksville Hwy, Statesville, NC 28625
Manufacturer: Midmark Medical
Model #: AH9000 (Series) Mobile Delivery Unit
Serial #: V2743327
Contact Name: Angela Chaffi
PDF
SRA_WO-00111356_ver1
Oct 2, 2025
PDF
SRA_WO_00111356_ver1
Oct 15, 2025
Timeline
📞
Case Linked Oct 2, 9:48 AM
Case Number:00532375
Subject:Midmark Service Request Dispatch Authorization - WO-00111356
Status:Closed
📋
Work Order Created Oct 2, 10:15 AM
Work Order:WO-01307427
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Jessica SellsOct 2, 10:29 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:13m
👷
▶
2
Technician Assigned Oct 2, 1:51 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:3h 22m, 0m
⚠️5.0 business days
📅
Status: Ready for Scheduling by Shelby RobinsonOct 8, 2:50 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:6d 0h
👷
▶
2
Technician Assigned Oct 9, 11:42 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:20h 52m
📅
▶
2
Dispatch Scheduled Oct 9, 2:30 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Assigned
To:Scheduled
Duration in Previous:2h 47m
⏳2.0 business days
⏱️
▶
2
5x Labor Added Oct 10, 6:49 PM
5x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Todd Fogiel
From:Scheduled, Tech On Site
To:Tech On Site, Completed
Duration in Previous:1d 4h, 0m
🏁
Status: Closed by Todd FogielOct 10, 9:10 PM
From:Completed
To:Closed
Duration in Previous:2h 19m
⏳3.4 business days
📄
▶
2
Status: Ready to Bill Oct 16, 12:27 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created Oct 17, 11:08 AM
Invoice Number:SM-243694
Bottlenecks
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)