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WO-01307438 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Repair • PC

📍 Amphastar Pharmaceuticals Inc — 13760 Magnolia Ave, Chino CA, 91710

Oct 2, 2025 → Oct 2, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 6, 2025
✓ SLA Met (2 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Oct 2, 2025)
▶ Clock Running
Status: Created
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 2, 2025 Completed: Oct 2, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 2 → Oct 2 Created ▶ Running 0 0
Oct 2 → Oct 2 Ready for Scheduling ▶ Running 0 0
Oct 2 → Oct 2 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.2d
Field Work 0.0d
Billing 13.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Field Work
0.0 days
Billing
13.5 days
Over SLA
Created: Oct 2, 2025 Due: Oct 6, 2025 Completed: Oct 2, 2025 (4 days early)
📅
0.2 days Total Age
⏱️
13.5d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
⚠️
12.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00532412
6008118718
Closed
28R SYS-LC-1200 Repair Leak and Pressure Test not passing
Priority
High
Origin
Web
Reason
New Case
Contact
Allie Bo
Owner
Leona Coonrod
Created
Oct 2, 2025
Work Orders from this Case (1)
WO-01307438 (current) Invoiced
Repair • Hermilo Solano
Created: Oct 2, 2025 • Closed: Oct 2, 2025
Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 13.5 days stuck in "Ready to Bill"
⏱️
Total Delay 12.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.2d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.5d / 1.0d SLA
Ready to Bill
13.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10-01-HSolano- Travel "To Site" is in WO-01295100. Please assign to Hermilo Solano ARP to site is 20 miles. Zone 1
🔧 Work Performed
The AIV needed to be replaced due to a microleak that exceeded the test limit for both Pressure and Leak test. The tests passed after replacing the part and purging.
🔍 Technician Findings
N/A
⚠️ Problem Description
28R SYS-LC-1200 Repair Leak and Pressure Test not passing
📄 Description
1200 Series Quaternary Pump
📞 Call Description
OCT 2025 LC REPAIR

Timeline

📞
▶
4 Case Linked Oct 2, 10:55 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01307438
Type: Repair
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hVU000000HkpeYAC, Hermilo Solano
👷
Technician Assigned by Michael Burris Oct 2, 11:01 AM
Technician: Hermilo Solano
⏱️
5x Labor Added Oct 2, 12:12 PM
Type: Labor, Travel, Parts
Status: Open
Qty: 2, 0.66666666666667, 25, 1
✔️
▶
2 Status: Completed Oct 2, 12:21 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Hermilo Solano
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Oct 2, 4:02 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3h 39m
🚨 14.0 business days
📨
▶
2 Status: Invoice Pending Oct 22, 3:27 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 4.0 business days
🧾
Invoice Created Oct 27, 12:22 PM
Invoice Number: SM-244382

Bottlenecks

Ready to Bill
Duration: 13.5 business days (threshold: 1.0 business days)
Exceeded by 12.5 business days

🔗 Related Artifacts

📞
Case 00532412
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Hermilo Solano
Scheduled
N/A
Created
Oct 2, 10:57 AM
Invoice #
SM-244382

Work Details (5)

Name Type Status Qty Amount Date
WL-02957527 Labor Open 2 $228.00 Oct 2, 12:12 PM
WL-02957528 Labor Open 0.66666666666667 $0.00 Oct 2, 12:12 PM
WL-02957529 Travel Open 25 $0.00 Oct 2, 12:12 PM
WL-02957530 Parts Open 2 $0.00 Oct 2, 12:12 PM
WL-02957531 Parts Open 1 $0.00 Oct 2, 12:12 PM

Details