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WO-01307449 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 TIDALHEALTH PENINSULA REGIONAL — 100 E CARROLL ST, SALISBURY MD, 21801

Oct 2, 2025 → Oct 13, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 19, 2025
✓ SLA Met (4 biz days early)
Active: 6 biz days
🕐 Clock stopped: Invoiced (Oct 13, 2025)
▶ Clock Running
Status: Created
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Oct 2 → Oct 13, 2025
6 business days (counted)
Running total: 6 of ? biz days used
Created: Oct 2, 2025 Invoiced: Oct 13, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 2 → Oct 2 Created ▶ Running 0 0
Oct 2 → Oct 13 Scheduled ▶ Running 6 6
Dispatch 0.4d
Coordinators 7.0d
Billing 2.0d
✓ SLA Met
Dispatch
0.4 days
Coordinators
7.0 days
Over SLA
Billing
2.0 days
Over SLA
Created: Oct 2, 2025 Due: Oct 19, 2025 Completed: Oct 13, 2025 (6 days early)
📅
7.0 days Total Age
⏱️
14.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
19.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00532436
FW: Shipment Notif: TIDALHEALTH PENINSULA REGIONAL GON 5619401 ,PO# 26P678004CON01
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25399275SA Scale serial number(s): P309190L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
Susan Mathers
Owner
Shelby Robinson
Created
Oct 2, 2025
Work Orders from this Case (1)
WO-01307449 (current) Invoiced
Installation • Michael Steencken
Created: Oct 2, 2025 • Closed: Oct 13, 2025
Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 14.0 days stuck in "Closed"
⏱️
Total Delay 19.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
7.0d / 2.0d SLA
Closed
14.0d / 1.0d SLA
L2 Screening
0.4d / 1.0d SLA
L2 Review
1.4d
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/02/2025 Cever created and dispatched per request

🔧 Work Performed
INSTALLATION OF PANDA WARMER
🔍 Technician Findings
complete
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25399275SA Scale serial number(s): P309190L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
"GEHC MIC Installation - 1 PANDA IRES WARMER

Timeline

📞
Case Linked Oct 2, 11:17 AM
Case Number: 00532436
Subject: FW: Shipment Notif: TIDALHEALTH PENINSULA REGIONAL GON 5619401 ,PO# 26P678004CON01
Status: Closed
📋
▶
4 Work Order Created Oct 2, 11:36 AM
Work Order Created → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Cristina Everetts
From: Entered
To: Scheduled
Duration in Previous: 3m
👷
Technician Assigned by Cristina Everetts
Technician: Michael Steencken
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-13T12:15:00.000+0000, 2025-10-13T12:00:00.000+0000
⚠️ 7.0 business days
⏱️
▶
2 4x Labor Added Oct 13, 3:39 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Michael Steencken
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 11d 4h, 0m
🚨 14.0 business days
⏱️
Labor Added Oct 31, 1:24 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Oct 31, 1:33 PM
From: Closed
To: L2 Screening
Duration in Previous: 17d 21h
👀
Status: L2 Review by Douglas Pearce Oct 31, 4:25 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 2h 51m
⏳ 1.9 business days
📄
Status: Ready to Bill by Allison Belyea Nov 3, 10:25 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 2d 18h
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 1:22 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1d 2h, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 6, 12:40 PM
Invoice Number: SM-245567

Bottlenecks

Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00532436
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Michael Steencken
Scheduled
Oct 13, 8:00 AM
Created
Oct 2, 11:36 AM
Invoice #
SM-245567

Work Details (5)

Name Type Status Qty Amount Date
WL-02968836 Labor Open 4 $0.00 Oct 13, 3:39 PM
WL-02968837 Labor Open 1.5 $180.00 Oct 13, 3:39 PM
WL-02968838 Labor Open 4.5 $250.00 Oct 13, 3:39 PM
WL-02968839 Labor Open 0.5 $0.00 Oct 13, 3:39 PM
WL-02991728 Labor Open 0.016666666666667 $38.00 Oct 31, 1:24 PM

Details