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WO-01307450 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 FREDERICK HEALTH HOSPITAL — 400 W 7TH ST, FREDERICK MD, 21701

Oct 2, 2025 → Oct 14, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 17, 2025
✓ SLA Met (3 biz days early)
Active: 7 biz days
🕐 Clock stopped: Invoiced (Oct 14, 2025)
▶ Clock Running
Status: Created
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Oct 2 → Oct 14, 2025
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Completed
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 7 of ? biz days used
Created: Oct 2, 2025 Invoiced: Oct 14, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 2 → Oct 2 Created ▶ Running 0 0
Oct 2 → Oct 14 Scheduled ▶ Running 7 7
Oct 14 → Oct 14 Completed ▶ Running 0 7
Dispatch 0.5d
Coordinators 8.0d
Billing 2.0d
✓ SLA Met
Dispatch
0.5 days
Coordinators
8.0 days
Over SLA
Billing
2.0 days
Over SLA
Created: Oct 2, 2025 Due: Oct 17, 2025 Completed: Oct 14, 2025 (3 days early)
📅
8.0 days Total Age
⏱️
13.4d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
19.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00532437
FW: Shipment Notif: FREDERICK HEALTH HOSPITAL GON 5612823 ,PO# 300073
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25399298SA,PBW25399301SA,PBW25399302SA,PBW25399299SA,PBW25399300SA Scale serial number(s): P311448L,P311447L,P311446L,P310077L,P310076L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
Justin Elliott
Owner
Shelby Robinson
Created
Oct 2, 2025
Work Orders from this Case (1)
WO-01307450 (current) Invoiced
Installation • Michael Steencken
Created: Oct 2, 2025 • Closed: Oct 14, 2025
Completed with significant delays
Invoiced • 154 days old
🚨
Primary Delay 13.4 days stuck in "Closed"
⏱️
Total Delay 19.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Closed
13.4d / 1.0d SLA
L2 Screening
0.4d / 1.0d SLA
L2 Review
1.4d
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/02/2025 Cever created and dispatched to FSE per request

🔧 Work Performed
PANDA INSTALLATION
🔍 Technician Findings
complete
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25399298SA,PBW25399301SA,PBW25399302SA,PBW25399299SA,PBW25399300SA Scale serial number(s): P311448L,P311447L,P311446L,P310077L,P310076L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
"GEHC MIC Installation - 5 PANDA IRES WARMER

Timeline

📞
Case Linked Oct 2, 11:18 AM
Case Number: 00532437
Subject: FW: Shipment Notif: FREDERICK HEALTH HOSPITAL GON 5612823 ,PO# 300073
Status: Closed
📋
Work Order Created Oct 2, 11:42 AM
Work Order: WO-01307450
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Oct 2, 11:47 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-14T12:45:00.000+0000, 2025-10-14T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Entered
To: Scheduled
Duration in Previous: 5m
⚠️ 8.0 business days
⏱️
5x Labor Added Oct 14, 4:49 PM
Type: Labor, Expenses
Status: Open
Qty: 3, 5, 1
✔️
Status: Completed by Michael Steencken Oct 14, 4:55 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 12d 5h, 0m
🚨 13.9 business days
⏱️
▶
2 Labor Added Oct 31, 1:32 PM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 16d 20h
👀
Status: L2 Review by Douglas Pearce Oct 31, 5:05 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 3h 31m
⏳ 1.9 business days
📄
Status: Ready to Bill by Allison Belyea Nov 3, 10:26 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 2d 18h
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 1:22 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1d 2h, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 6, 12:40 PM
Invoice Number: SM-245567

Bottlenecks

Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 13.4 business days (threshold: 1.0 business days)
Exceeded by 12.4 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00532437
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Michael Steencken
Scheduled
Oct 14, 8:00 AM
Created
Oct 2, 11:42 AM
Invoice #
SM-245567

Work Details (6)

Name Type Status Qty Amount Date
WL-02970315 Labor Open 3 $0.00 Oct 14, 4:49 PM
WL-02970316 Labor Open 5 $900.00 Oct 14, 4:49 PM
WL-02970317 Labor Open 3 $250.00 Oct 14, 4:49 PM
WL-02970318 Labor Open 1 $0.00 Oct 14, 4:49 PM
WL-02970319 Expenses Open 1 $0.00 Oct 14, 4:49 PM
WL-02991764 Labor Open 0.016666666666667 $38.00 Oct 31, 1:32 PM

Details