Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307452 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Primary Childrens Medical Ctr — 100 N Mario Capecchi Dr, Salt Lake City UT, 84113

Oct 2, 2025 → Oct 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 16, 2025
✓ SLA Met (1 biz days early)
Active: 8 biz days
🕐 Clock stopped: Tech Off Site (Oct 15, 2025)
▶ Clock Running
Status: Created
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Oct 2 → Oct 8, 2025
4 business days (counted)
Running total: 4 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 15, 2025
4 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 8 of ? biz days used
Created: Oct 2, 2025 Tech Off Site: Oct 15, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 2 → Oct 2 Created ▶ Running 0 0
Oct 2 → Oct 8 Assigned ▶ Running 4 4
Oct 8 → Oct 15 Scheduled ▶ Running 4 8
Oct 15 → Oct 15 Tech On Site ▶ Running 0 8
Dispatch 0.5d
Coordinators 9.2d
Field Work 3.1d
Billing 1.7d
✓ SLA Met
Dispatch
0.5 days
Coordinators
9.2 days
Over SLA
Field Work
3.1 days
Over SLA
Billing
1.7 days
Over SLA
Created: Oct 2, 2025 Due: Oct 16, 2025 Completed: Oct 18, 2025 (1 days late)
📅
11.0 days Total Age
⏱️
4.6d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
7.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Konstantin Barskiy — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 14, 2025
Visit 2 Oct 18, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00532441
URGENT Philips WO Request
Closed
Failed Exhalation Verification – AECM Solenoid Valve Verification.
Priority
High
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
Kimberly Hardison
Created
Oct 2, 2025
Work Orders from this Case (1)
WO-01307452 (current) Invoiced
Repair • Konstantin Barskiy
Created: Oct 2, 2025 • Closed: Oct 18, 2025
Completed with minor delays
Invoiced • 153 days old
🚨
Primary Delay 4.6 days stuck in "Scheduled"
⏱️
Total Delay 7.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.5d / 0.5d SLA
Assigned
4.5d / 0.5d SLA
Scheduled
4.6d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
2.1d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/08/2025 ALuman - dispatch to Kosta to complete repair week of 10/13

10/02/2025 ALuman - incident Wo for Kosta to return for devices that failed FCO81

🔧 Work Performed
REPLACED PROPORTIONAL VALVE (AECM) & 3WAY SOLENOID VALVE. PERFORMED FINAL TEST. DEVICE PASSED ALL TEST & RETURNED TO SERVICE.
🔍 Technician Findings
REPLACED PROPORTIONAL VALVE (AECM) & 3WAY SOLENOID VALVE. PERFORMED FINAL TEST. DEVICE PASSED ALL TEST & RETURNED TO SERVICE.
⚠️ Problem Description
Failed Exhalation Verification – AECM Solenoid Valve Verification.
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Oct 2, 11:23 AM
Case Number: 00532441
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 2, 11:54 AM
Work Order: WO-01307452
Type: Repair
Priority: PC
👷
▶
2 Technician Assigned Oct 2, 3:45 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 3h 50m
⚠️ 5.0 business days
📅
▶
3 Dispatch Scheduled Oct 8, 8:59 AM
Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Ashley Luman
From: Assigned
To: Scheduled
Duration in Previous: 5d 17h
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-10-13T12:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Mandy Newman Oct 10, 6:24 PM
Scheduled For: 2025-10-14T00:00:00.000+0000
⏳ 1.7 business days
📅
Dispatch Scheduled by Ashley Luman Oct 14, 2:56 PM
Scheduled For: 2025-10-15T00:00:00.000+0000
🔧
Status: Tech On Site by Konstantin Barsky Oct 15, 12:57 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 15h
🚗
Status: Tech Off Site by Konstantin Barsky Oct 15, 7:24 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 18h 27m
⏳ 2.6 business days
⏱️
3x Labor Added Oct 17, 9:46 PM
Type: Labor
Status: Open
Qty: 4, 2.5, 0.25
⏱️
▶
2 Labor Added Oct 18, 3:25 PM
Labor Added → Status: Completed
✔️
Status: Completed by Konstantin Barsky
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 2d 20h, 0m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Oct 20, 10:25 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 19h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 23, 2:23 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 3h
💰
Status: Invoiced by Josh Longway Oct 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 13h 37m
🚨 38.0 business days
🧾
Invoice Created Dec 20, 9:05 AM
Invoice Number: SM-244570

Bottlenecks

Assigned
Duration: 4.5 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business days
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Tech Off Site
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 0.6 business hours
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours

🔗 Related Artifacts

📞
Case 00532441
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Konstantin Barskiy
Scheduled
Oct 14, 8:00 PM
Created
Oct 2, 11:54 AM
Invoice #
SM-244570

Work Details (5)

Name Type Status Qty Amount Date
WL-02975724 Labor Open 4 $380.00 Oct 17, 9:46 PM
WL-02975725 Labor Open 2.5 $237.50 Oct 17, 9:46 PM
WL-02975726 Labor Open 0.25 $23.75 Oct 17, 9:46 PM
WL-02976070 Labor Open 0.25 $23.75 Oct 18, 3:25 PM
WL-02976838 Labor Open 0.016666666666667 $38.00 Oct 20, 10:25 AM

Details