12/17 MOwens Sent email to Kala and Corrine asking to schedule the repair visit for this Friday 12/19 after 12pm. Corrine replied back that after 12pm on 12/19 works for the repair visit.
10-30 DSR Need update on parts ETA Customer requesting update.
10-8 DSR Customer requesting ETA and tracking #. Sending to MM Team via Q.
🔧Work Performed
12-19-25 CTM - Repaired EKG machine by replacing battery and tested function of leads . ALL PASS . Notified POC Kala Garner of completion .
🔍Technician Findings
12-19-25 CTM - Repair EKG machine by replacing battery and test function on leads . Notify POC Kala Garner of findings and completion.
⚠️Problem Description
Replace Battery and perform full functional testing on EKG. Leads sent if needed, confirm correct USB port via AM12.
Work Order #98306
Work Order Description:
EKG Machine- It's not staying charged and not registering the leads https://www.ebiotrack.com/workorder.php?wo=68684
📧
Email:RE: [EXTERNAL] Oak Street Health - Southeast Raleigh EKG Unit Repair
Completed Dec 17, 2025
From: mowens@emsar.com
To: corinne.lawshea@oakstreethealth.com
Cc: kala.garner@oakstreethealth.com
Ok. Chris will see you this Friday afternoon.
Melissa
From: Corinne Lawshea <corinne.lawshea@oakstreethealth.com>
Sent: Wednesday, December 17, 2025 10:15 AM
To: Melissa Owens <mowens@emsar.com>
Cc: Kala Garner <kala.garner@oakstreethealth.com>
Subject: Re: [EXTERNAL] Oak Street Health - Southeast Raleigh EKG Unit Repair
Yes, I was wondering what this battery was for! It
📧
Email:Oak Street Health - Southeast Raleigh EKG Unit Repair
Completed Dec 17, 2025
From: mowens@emsar.com
To: corinne.lawshea@oakstreethealth.com
Cc: kala.garner@oakstreethealth.com
Corinne/Kala
I see that the parts delivered to your location on 12/10 for this repair. I can get Chris Morning there this Friday 12/19 after 2pm to complete this repair. Please confirm if this will work for you.
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 11, 2025
To: kala.garner@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01307484Location: Oak Street Health - Southeast RaleighAddress: 3416 Poole Road, Suite 120 Raleigh, NC 27610Device: Problem Description: Replace Battery and perform full functio
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 4, 2025
To: kala.garner@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01307484Location: Oak Street Health - Southeast RaleighAddress: 3416 Poole Road, Suite 120 Raleigh, NC 27610Device: Problem Description: Replace Battery and perform full functio
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 27, 2025
To: kala.garner@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01307484Location: Oak Street Health - Southeast RaleighAddress: 3416 Poole Road, Suite 120 Raleigh, NC 27610Device: Problem Description: Replace Battery and perform full functio
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 20, 2025
To: kala.garner@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01307484Location: Oak Street Health - Southeast RaleighAddress: 3416 Poole Road, Suite 120 Raleigh, NC 27610Device: Problem Description: Replace Battery and perform full functio
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 13, 2025
To: kala.garner@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01307484Location: Oak Street Health - Southeast RaleighAddress: 3416 Poole Road, Suite 120 Raleigh, NC 27610Device: Problem Description: Replace Battery and perform full functio
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 6, 2025
To: kala.garner@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01307484Location: Oak Street Health - Southeast RaleighAddress: 3416 Poole Road, Suite 120 Raleigh, NC 27610Device: Problem Description: Replace Battery and perform full functio
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 30, 2025
To: kala.garner@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01307484Location: Oak Street Health - Southeast RaleighAddress: 3416 Poole Road, Suite 120 Raleigh, NC 27610Device: Problem Description: Replace Battery and perform full functio
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 23, 2025
To: kala.garner@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01307484Location: Oak Street Health - Southeast RaleighAddress: 3416 Poole Road, Suite 120 Raleigh, NC 27610Device: Problem Description: Replace Battery and perform full functio
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 16, 2025
To: kala.garner@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01307484Location: Oak Street Health - Southeast RaleighAddress: 3416 Poole Road, Suite 120 Raleigh, NC 27610Device: Problem Description: Replace Battery and perform full functio
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 9, 2025
To: kala.garner@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01307484Location: Oak Street Health - Southeast RaleighAddress: 3416 Poole Road, Suite 120 Raleigh, NC 27610Device: Problem Description: Replace Battery and perform full functio
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 2, 2025
To: kala.garner@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01307484Location: Oak Street Health - Southeast RaleighAddress: 3416 Poole Road, Suite 120 Raleigh, NC 27610Device: Problem Description: Replace Battery and perform full functio
📅
WO-01307484 - Virtual Tech - Field Repair - Raleigh - Oak Street Health - Southeast Raleigh
Dec 19, 2025 1:00pm – 3:00pm
Work Order: WO-01307484
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Southeast Raleigh
Address: 3416 Poole Road, Suite 120, Raleigh, NC 27610
Manufacturer:
Model #:
Serial #:
Contact Name: Kala Garner
Contact Phone: 3365676083
Contact Email: kala.garner@oakstree
Timeline
📞
Case Linked Oct 2, 11:37 AM
Case Number:00532447
Subject:Oak Street Health - 48 Hour - 98306: New Work Order Assigned
Status:Closed
📋
▶
3
Work Order Created Oct 2, 1:55 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00082837
Status:Closed
📦
Status: Awaiting Parts by Derek Reynolds
From:Entered
To:Awaiting Parts
Duration in Previous:1m
🚨41.0 business days
📦
Parts Requested Dec 3, 10:27 AM
Order:00086141
Status:Closed
⚠️8.0 business days
🔩
2x Parts Added Dec 14, 3:41 PM
Type:Parts, Expenses
Status:Open
Qty:1
⏳2.0 business days
🔩
▶
2
2x Parts Added Dec 16, 7:07 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Julie Ann Shoemaker
From:Awaiting Parts
To:Reschedule
Duration in Previous:75d 6h
👷
▶
2
Technician Assigned Dec 17, 9:59 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Reschedule
To:Assigned
Duration in Previous:14h 52m
🗓️
▶
2
Status: Scheduled Dec 17, 10:30 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-12-19T18:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Christopher MorningDec 19, 2:28 PM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 3h
⏱️
2x Labor Added Dec 19, 2:38 PM
Type:Labor, Travel
Status:Open
Qty:1, 34
⏱️
Labor Added Dec 19, 3:12 PM
Type:Labor
Status:Open
Qty:1
✔️
Status: Completed by Christopher MorningDec 19, 3:26 PM
From:Tech On Site
To:Completed
Duration in Previous:57m
⏱️
▶
2
2x Labor Added Dec 19, 4:18 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Christopher Morning
From:Completed
To:Closed
Duration in Previous:52m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonDec 23, 10:13 AM
From:Closed
To:Ready to Bill
Duration in Previous:3d 17h
⚠️7.0 business days
📨
Status: Invoice Pending by Diane PattonJan 2, 6:10 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:10d 7h
🧾
▶
2
Invoice Created Jan 2, 6:29 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:19m
Bottlenecks
Awaiting Parts
Duration: 49.8 business days (threshold: 3.0 business days)
Exceeded by 46.8 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 7.0 business days (threshold: 1.0 business days)